How to Improve Customer Experience with Galaxy CRM & Help Desk Software - PowerPoint PPT Presentation


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How to Improve Customer Experience with Galaxy CRM & Help Desk Software


Improve customer experience with Galaxy crm as it includes help desk software, project management software, lead management software with smart automation. – PowerPoint PPT presentation

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Title: How to Improve Customer Experience with Galaxy CRM & Help Desk Software

(No Transcript)
  • Galaxy is a web based software that effectively
    manages customer complaints and enquiries.
  • With the help of Galaxy, you can manage tickets,
    enquiries, leads, complaints, projects etc.
  • This software can be integrated with voice, chat,
    email, social media platforms. You can also do
    call tracking by using Galaxy.
  • You can save time by following up with leads
    access all the details of customer / client in
    one place i.e. Galaxy CRM.

Features of Galaxy
  • Document Management
  • Case Management
  • Contact Management
  • Templates for Email
  • User Definable Views
  • Service Level Agreements (SLA)
  • Customer Product Inventory Management
  • Operation Schedule Time Zone Management
  • Task Management with Appointment Reminders
  • Graphical Display Dashboard as per the User

Lead Management Software
Enquiry Management
Help Desk Software
Ticket Generation
Complaint Management
Project Management Software
Help Desk Software
  • Help Desk is a function that resolves customer
    grievances. When customers have any problem, they
    directly contact the help desk. After that
    customer service team of the company addresses
    the issue for customer satisfaction. Automation
    of this process can be done by software named as
    Help Desk Software.
  • Help Desk Software is a computer program which is
    used to manage enquiries complaints to increase
    efficiency deliver superior services support.
  • To resolve any problem you can use helpdesk
    ticketing software that will help you to be more
    efficient enhance customer experience.

Lead Management Software
  • Lead generation is an initial process to generate
    new potential business clients. The general
    purpose of lead management software is to create
    an ordered structure for handling business
    inquiries then nurturing them to turn into
    business leads.
  • Using Galaxy CRMs Dashboard, you can view all
    key metrics in a single view, e.g. open
    tickets/cases/tasks, pending tasks/cases, follow
    ups to be done etc. This dashboard view can be
    totally customized by the user.
  • When you use Galaxy, you can automatically assign
    new leads to right sales representative, create
    new follow up tasks manage records etc.

Project Management Software
  • Project Management Software helps in project
    planning, coordination, scheduling, organizing
    quality management to achieve the specific goal.
  • Galaxy is also used as project management
    software that makes team up to 80 more efficient
    as it gives you full control over your tasks.
  • It can be used for small business as well as
    large business that facilitates the team
    collaboration that helps managers to discuss a
    project in real-time.

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