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Visit the websites of Blue Cross-Blue Shield and AT & T Wireless

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Assignment Solutions, Case study Answer sheets Project Report and Thesis contact aravind.banakar@gmail.com www.mbacasestudyanswers.com ARAVIND – 09901366442 – 09902787224 – PowerPoint PPT presentation

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Title: Visit the websites of Blue Cross-Blue Shield and AT & T Wireless


1
Management Information System
2
  • Management Information System
  •  
  • Q1.Could the 2004 Athens Olympics have been a
    success without all of the networks and backup
    technologies?
  • Q2.The 2004 Olympics is a global business. Can a
    business today succeed without information
    technology? Why or why not?
  • Q3.Claude Philipps said dealing with crazy
    scenarios of what might happen in every area a
    network problem, staff stopped in traffic jam,
    security attackeverything that might happen,
    was the reason for so much testing. Can you think
    of other business that would require crazy
    scenario testing? Explain.

3
  • Q4.What is the business value of data warehouse?
    Use Argosy Gaming as an example.
  • Q5.Why did Argosy use a ETL software tool? What
    benefits and problems arose? How were they
    solved?
  • Q6.What are some of the major responsibilities
    that business professionals and managers have in
    data warehouse development? Use Argosy Gaming as
    an example.
  •  
  • Q7.What is business intelligence? Why are
    business-intelligence systems such a popular
    business application of IT?

4
  • Q8.What is the business value of the various BI
    applications discussed in the case?
  • Q9.Is a business-intelligence system an MIS or a
    DSS
  •  
  • Q10.Why do more than a third of all Web
    self-service customers get frustrated and end up
    calling a help center? Use the experiences of
    Blue Cross-Blue Shield and AT T Wireless to
    help you answer.
  • Q11.What are some solutions to the problems users
    may have with Web self-service? Use the
    experiences of the companies in this case to
    propose several solutions.

5
  • Q12.Visit the websites of Blue Cross-Blue Shield
    and AT T Wireless. Investigate the details of
    obtaining and individual health plan or a new
    cell phone plan. What is your appraisal of the
    self-service features of these websites? Explain
    your evaluations.
  • Q13.What are several possible solutions to the
    failures in IT project management at many
    companies described at the start of this case?
    Defend your proposals.
  • Q14.What are several key ways that Avon and
    Guardian assure that their IT projects are
    completed successfully and support the goals of
    the business?
  • Q15.If you were the manager of a business unit at
    Avon or Guardian, what are several other things
    you would like to see their IT groups do to
    assure the success of an IT project for your
    business unit? Defend your suggestions.
  •  

6
  • Global Study Solutions
  • Dr. Aravind Banakar
  • aravind.banakar_at_gmail.com
  • www.mbacasestudyanswers.com
  • 9901366442 9902787224
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