How SolarWinds Web Help Desk Helps IT Departments Stay Ahead Of The Game - PowerPoint PPT Presentation

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How SolarWinds Web Help Desk Helps IT Departments Stay Ahead Of The Game

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SolarWinds Web Help Desk software streamlines an organisation’s Help Desk functions by offering one system of ticketing where change requests and performance issues can be raised by staff. It’s easy to state that automated ticketing management simplifies service management, but how can this be demonstrated in practice? Here are the benefits noted by IT departments that have implemented the software. – PowerPoint PPT presentation

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Title: How SolarWinds Web Help Desk Helps IT Departments Stay Ahead Of The Game


1
How SolarWinds Web Help Desk Helps IT Departments
Stay Ahead Of The Game
  • Solarwinds NTA

2
SolarWinds Web Help Desk software streamlines an
organisations Help Desk functions by offering
one system of ticketing where change requests and
performance issues can be raised by staff. Its
easy to state that automated ticketing management
simplifies service management, but how can this
be demonstrated in practice? Here are the
benefits noted by IT departments that have
implemented the software.
3
The main benefit of SolarWinds Web Help Desk
Support is its ease of use. Users have commented
that it can be used without any need for
training. This seems to be true whether this
SolarWinds product comes with out-of-the-box
options or has been customised for particular
organisations. The automated ticketing process
reduces time spent on lengthy phone calls from
staff to IT departments, allowing technicians to
resolve more issues faster. Another benefit
reported in SolarWinds Web Help Desk review
reports is the ability to monitor and analyse
historical trends. It helps pinpoint which groups
of service users are using help desk resources
most often and for what reasons.
4
Finally, analysis of trending issues through the
SolarWinds Help Desk software highlights and
isolates problem areas. This can assist with
budgeting for future expenditure and allows for
proactively scheduling maintenance where
necessary.
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