Proactive Service Market Size & Analysis – Forecasts To 2025

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GLOBAL MARKET ESTIMATES RESEARCH CONSULTANTS
Ankita Roy, Treesha Banerjee and Liza Dsouza
from Global Market Estimates throw the spotlight
on the growing Proactive Service Market. Market
Insights The demand for proactive services is
expected to grow at a high CAGR over the forecast
period. Providing excellent customer service is
one of the most important activities performed by
companies. Many customers embrace emerging
customer service channels to avoid friction with
company representatives. Services like providing
a rating through an app, feedback on websites,
problem solving through SMS is anticipated to
gain traction in the market over the coming years.
Proactive services involve predicting customer
complaints and problems before they occur.
Proactive services are very important for a
company in order to gain a competitive edge in
the market. They are likely to increase customer
loyalty, decrease support calls, and control
communication. Proactive support helps a company
reach out to prospective customers, retain
existing customers, and avoids problem
escalations. Many companies now provide a FAQ
page in order to cater to similar problem or
queries that customers face. Similarly, they also
provide a feedback page that helps incorporate
additional features or rectify problems.
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GLOBAL MARKET ESTIMATES RESEARCH CONSULTANTS
Channel Insights Some of channels that used
proactive support to clients include phone calls,
website self-service, IVR, email, live chat,
smartphone apps, messaging, and social media
among others. The demand for website self
services, IVR and live chat are currently adopted
at a rapid pace. Companies involved in the
hospitality industry are noticed to prefer live
chats, phone calls, and messaging as proactive
services offered to their customer Smartphone
manufacturers such as Apple, Samsung, and Sony
make extensive use of website self service and
apps in order to solve various problems faced by
users. They mention step by step procedures on
website by which customers can solve issue faced
by the phone. This helps such companies to
reduce the number of complaint tickets generated
and provides instant relief to the
consumer. Regional Insights The demand for
proactive services is projected at the highest
CAGR in countries such as China, India, South
Korea, and Japan. The high industrial growth
prevailing in this region is projected to
increase the demand for these services in order
to stay competitive in the market. The North
American and Europe markets are also very
competitive and believe in the importance of
addressing customer grievances. The adoption of
these services in the U.S., Germany, and the UK
are also expected to grow at a tremendous
rate. End-Use Landscape The end-use landscape
entails a list of current and prospective
consumers prevailing across the regions. This
section provides company addresses, contact
details, products, and regional presence of
companies who are purchasing or are likely to
purchase proactive services over the coming
years. Some leading consumers of proactive
services are Apple, Cox Kings, and Vodafone
Group Plc.
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GLOBAL MARKET ESTIMATES RESEARCH CONSULTANTS

• Competitive Landscape
• Some of the companies providing such services
  include Accenture, Aegis, Convergys Corporation,
  Expert Global Solutions, Transcom Worldwide, and
  Synnex Corporation. In February 2017, Accenture
  acquired Endgame Inc. This will enable proactive
  cyber defence, cyber operations, red teaming etc.
  Some of the top companies that have mastered
  proactive customer service include Amazon, Apple,
  Spotify, Dollar Shave Club, Slack, Fishbrain.
• The report segments the Proactive Service Market
  on the basis of By Channel
• Agent/Phone,
• Website Self-Service,
• IVR, Email,
• Live Chat,
• Smartphone App,
• SMS,
• Social Media

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GLOBAL MARKET ESTIMATES RESEARCH CONSULTANTS

• By Region
• North America
• Europe
• Asia Pacific
• Central South America
• Middle East Africa
• This article contains text from the Proactive
  Service Market report prepared by Global Market
  Estimates. For more information or to buy the
  report, please
• visit https//www.globalmarketestimates.com/proac
  tive-service-market/

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