QuickBooks Resolve Error -6000, when opening a company file - PowerPoint PPT Presentation

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QuickBooks Resolve Error -6000, when opening a company file

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You are attempting to open your company file when you suddenly get a -6000, xxxx error and you are unable to open the file. The error is usually followed by 3 or 4 more digits and an error message indicating you are unable to open the company file. – PowerPoint PPT presentation

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Title: QuickBooks Resolve Error -6000, when opening a company file


1
Resolve Error -6000, when opening a company file
You are attempting to open your company file when
you suddenly get a -6000, xxxx error and you are
unable to open the file. The error is usually
followed by 3 or 4 more digits and an error
message indicating you are unable to open the
company file. The following are the different
-6000 series errors you may encounter
Errors Possible Cause
-6176, 0 Firewall is blocking the connection between the two computers
-6000, -107 The .TLG file is corrupted
-6000, -1076 QuickBooks installation is corrupted
-6010, -100 A computer that is not the server is hosting the company file
-6138, -105 A computer that is not the server is hosting the company file
-6210, 0 A computer that is not the server is hosting the company file
-6189, -83 A computer that is not the server is hosting the company file
-6190, -83 A computer that is not the server is hosting the company file
-6012, -1061 Incorrect network setup
-6144, -82 Incorrect network setup
2
-6000, -82
-6129, -101 Incorrect folder permission or if the QB Database Server Manager is not working properly
-6190, 816 Another user is logged in to the company file in single user mode. It can also be a mismatch between the transaction log file (.tlg) and the company file (.qbw)
-6190, -85 Another user is logged in to the company file in single user mode. It can also be a mismatch between the transaction log file (.tlg) and the company file (.qbw)
-6190, -82 Another user is logged in to the company file in single user mode. It can also be a mismatch between the transaction log file (.tlg) and the company file (.qbw)
-6000, -832 This error normally occurs when hosting is turned on or the .ND file is not working properly
-6144, -304 When you start QuickBooks or open your company file and sometimes this happens on a sample file
-6190, 1005 When you start QuickBooks or open your company file and sometimes this happens on a sample file
-6189, 1005 When you start QuickBooks or open your company file and sometimes this happens on a sample file
-6000, -305 Incorrect network setup or it could be that the company file is damaged
-6073, -816 Multiple computers are hosting the file or it could be firewall settings are blocking the connection or it could be the file is damaged
-6144,-1 03 The .ND file has an incorrect path to your company file or if the Windows user account used by QuickBooks Database Manager is damaged
-6144, 0 The .ND file has an incorrect path to your company file or if the Windows user account used by QuickBooks Database Manager is damaged
-6120, 0 One of the work stations is hosting the company file or the firewall port 8019 is blocked
-6087, 0 This error occurs when opening the file locally
-6131, 0 This error occurs when opening the file locally
3
  • This article lists common -6000 series errors. It
    contains basic troubleshooting steps to resolve
    the issue.
  • Important Ensure QuickBooks Desktop is up to
    date. It is also recommended to install and run
    the QuickBooks File Doctor tool first before
    performing any of the following steps. See
    QuickBooks File Doctor Fix your company file or
    network (US, CA, and UK) If after using the tool
    and you still experience the issue, perform the
    following solutions in the order shown.
  • The -6000 errors can happen on both local and
    network setup. Select the appropriate setup from
    the following options and perform the recommended
    steps.
  • You are opening the file locally
  • This means you are opening a file that is saved
    on the same computer where QuickBooks is
    installed.
  • Solution 1 Rename the .ND and .TLG files
  • The .ND and .TLG files are part of your
    QuickBooks files. These are configuration files
    that allow QuickBooks to access a company file
    in a network or multi-user environment.
  • If these files are corrupted or damaged, you will
    encounter these errors when you open your
    QuickBooks files. Renaming these files will not
    cause you to lose QuickBooks data. These files
    are automatically re-created when you rescan
    using the QuickBooks Database Server Manager and
    when you open your company file.
  • Open the folder that contains your company file.
  • Find the files with the same file name as your
    company files but with extensions .ND and .TLG.
  • company_file.qbw.nd
  • company_file.qbw.tlg
  • Right-click each file and select Rename. Add the
    word OLD at the end of each file name. Ex
    company_file.qbw.nd.OLD
  • Open QuickBooks again and try to sign in to your
    company file. If the same issue occurs, proceed
    to solution 2.

4
  • b. If the sample file opens, proceed to solution
    3. If the sample file returns the same error
    message, repair your QuickBooks installation.
    See Repair QuickBooks in Windows 8, 7, Vista,
    and XP
  • Solution 3 Copy the QuickBooks file on the
    Desktop
  • By copying the file on the desktop and opening
    it, you are testing if there is a problem with
    the location of the company file. If the file
    opens while it is saved on the desktop, it means
    the location is probably damaged or it is "too
    deep", it exceeded the file system path
    limitation. If the file still did not open after
    changing it's location, it is possible the file
    is damaged.
  • Open the folder that contains your company file.
  • Find the file with the extension of .QBW.
  • Right-click on the file then select Copy. Go to
    Desktop, right-click anywhere on the desktop and
    then select Paste.
  • While holding down the control key, open
    QuickBooks so you are directed to the No Company
    Open window.
  • Click Open or restore an existing company.
    Navigate to the desktop, find the company file
    you copied and open.
  • If you are still getting the same error, please
    proceed to solution 4.
  • Solution 4 Use ADR to restore your backup
  • If the company file is damaged, it is recommended
    to Recover lost data with QuickBooks Auto Data
    Recovery.
  • Your are opening the file over the network
  • This means that you are opening the company file
    saved on the server or another computer.
  • Solution 1 Check if Hosting is turned on, on all
    workstation
  • It is recommended to have one PC/Server to host
    the company files.

5
  • Open the folder that contains your company file.
  • Find the files with the same file name as your
    company files but with extensions .ND and .TLG.
  • Right-click each file and select rename. Add the
    word OLD at the end of each file name. Ex
    company_file.qbw.nd.OLD
  • The purpose of Database Server Manager is to host
    your QuickBooks company files. It is best to
    restart the DBSM and rescan the QuickBooks files
    after you rename the .ND and
  • .TLG files.
  • Restart QuickBooks Database Server Manager and
    rescan the company file.
  • Start gt All Programs gt QuickBooks gt QuickBooks
    Database Server Manager.
  • Click the Scan folders tab.
  • Click Add folder (if no folders are present).
    Otherwise, highlight the folder with the files
    and click Scan.
  • Confirm that the company file in question shows
    in the bottom box with heading "QuickBooks
    company files found."
  • Try to open the file again.
  • Open QuickBooks again and try to sign in to your
    company file. If the same issue occurs, proceed
    to solution 3.
  • Solution 3 Open a sample company file locally
    installed on a workstation
  • By opening a sample company file, you are testing
    if the problem possibly lies with your company
    file or the QuickBooks application. If a sample
    company file does not open and instead returns
    an error, it is an indication that the QuickBooks
    installation is damaged and should be repaired.
  • In the No Company Open window, click Open a
    Sample File and choose from the list of sample
    company files.
  • If the sample file opens, proceed to solution 4.
    If the sample file returns the same error
    message, repair your QuickBooks installation.
    See Repair QuickBooks in Windows 8, 7, Vista,
    and XP
  • Solution 4 Open the company file locally

6
  • Click Open or restore an existing company.
    Navigate to the desktop, find the company file
    you copied and open.
  • If you are still getting the same error, please
    proceed to solution 5.
  • Solution 5 Check the folder permission manually
  • You may encounter these errors if the folder
    where the file is saved does not have the right
    permission. Please see Set up folder permissions
    to share company files to check the correct
    permissions. Try to open your file again. If you
    are still getting the same error, proceed to
    solution 6
  • Solution 6 Configure firewall ports
  • You may also encounter errors if your firewall
    blocks network access needed for specific
    QuickBooks programs or files. It is best to
    configure your firewall ports to allow
    QuickBooksfiles or programs to access your
    network. See Configure Internet security,
    personal firewall, and parental control
    applications for QuickBooks Desktop

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