What can be done to unlock the locked User name in Trend Micro?

1

• What can be done to unlock the locked User name
  in Trend Micro?
• Are you trying to Log In to your Trend Micro
  account but surprisingly found that your User
  name is locked? This is a temporarily locking may
  be because of the unfamiliar trail of logging in
  to the Deep Security Manager using an incorrect
  password.

2

• You could have attempted many times but the users
  get locked. The number of trials to login is
  examined and noted under System gt System Settings
  gt Security.
• You need not worry when TM team is with you
  Trend Micro Support will help get back your user
  name and also the process to unlock it. The team
  is serving its customers for long and gives the
  best possible ways to make their customers
  satisfied.

3

• The team suggests on the first sign in to create
  a new Admin user and S Master Admin for back up.
  If you log in from one Admin users, you can
  unlock the locked users using Deep Security
  Manager Dashboard. So follow these instructions
  now

4

• Sign in using one of the currently working Admin
  users/MasterAdmin.
• You have to follow this for deep security 8.0 and
  below 8.0 just go to Systems gt Users and to
  Administration gt Users for deep security 9.0.
• Now you can see the locked user give double-click
  to it and here in the check box deselect the
  Locked Username/user.
• Lastly, tap Apply gt OK.

5

• You can use the following command to unlock all
  the administration (if all locked)
• Go for DOS, open the DOS command prompt window
  and then ..\Program Files\Trend Micro\Deep
  security Manager Directory.
• Enter this command dsm_c-action unlockout
  username USERNAME
• Example dsm_c-action unlockout username SNEHA

6

• This is how you can unlock one administrator or
  all the locked users. The process hardly takes
  5-10 minutes and you are just able to sign in
  then. If in case you a problem occur while
  following the steps Contact Trend Micro Technical
  Support Number 1-844-888-3870 to clear your
  confusions or doubt. The team is always pleased
  to serve its customers. This service is just for
  your issues, get them fixed and enjoy the
  benefits.
• Original Source