SAP CRM Functional Training

1
SAP CRM

• Lets Get Started!

2
SAP CRM and its Importance

• SAP CRM is an important software that helps
  organizations stay connected to their customers
  and know their needs and requirements. This way
  organizations can achieve customer satisfaction
  by providing them the desired products and
  services. The knowledge of CRM helps the sales
  force to secure customers, and develop and
  maintain beneficial relationship with them. It
  also provides features for sales forecasting and
  analytics.

3
Sub-modules of SAP CRM

• The following are the sub-modules that support
  key functions of the Customer Relationship
  Management
• SAP Hybris
• SAP CRM Sales
• SAM CRM Marketing
• SAP CRM Service
• SAP CRM Analytics
• SAP CRM Web Channel
• SAP CRM Interaction Center IC

4
Importance of SAP CRM training

• The SAP CRM training provides the skills to the
  learners that helps them in understanding their
  customers in a better manner. With the
  appropriate knowledge of SAP CRM software, you
  will be able to interact with your customers
  anywhere, anytime without any problem. Thus, the
  professionals who are trained in SAP CRM, can
  expand their future scopes and can open up their
  paths for better job and salary hike.

5
Benefits of SAP CRM training

• This training can help the learner in the
  following ways
• The training provides a detailed understanding of
  ERP, SAP, and CRM
• The learner will be able to define the
  Organizational Model (OM) and understand its
  concepts
• The training explains hierarchies and teaches how
  to assign attributes to the employees
• The learner will develop the skills required to
  manage the data flow in business transactions

6
Who can opt for the SAP CRM training?

• The following are the best target audience for
  the CRM training
• Relationship managers
• CRM executives
• CRM heads
• Loyalty managers

7
Thank You!