iPad Application as Return Process Automation Solution for eCommerce Store

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Return Process Automation Solution for
eCommerce Store
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About Client

• Client is an ample sized supplier of the
  automobile spare parts in Europe serving over
  10,000 wholesale and retail customers with
  massive catalog of nearly 600,000 spare parts of
  more than 30 brands. Client was in need of a
  solution to manage Return procedure of goods in
  an organized manner.

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Challenges

• Client had an established e commerce store
  prominently being used by extensive customer
  base. Company already had specific Return Policy
  aligned with their flawless customer services and
  legal requirement as a seller.
• Overall return process was a non-automated
  process with whopping possibilities of
  communication gap leading to inconvenience and
  hindrance.
• Warehouse team was not equipped with productive
  tools to administer returns. They never used to
  have any information about expected spare parts
  as return parcels till the actual delivery.

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• Manual entries to ERP system for generating
  credit voucher was the practice.
• Depending on condition of spare parts and
  relationship with clients, warehouse team had
  flexibility to make change in preset return
  percentage for which they required a need base
  transparent communication system about
  verification process specific to each spare part.

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Solution

• After analyzing the precise requirement, Team
  Azilen planned to develop a mobile solution for
  clients warehouse team for optimizing the entire
  returns process. The iPad application was
  integrated with e commerce store and ERP system
  through central database for seamless data
  communication.
• The application was aligned with Return Form
  accessible though e commerce store. Customer
  could log in to e commerce store, use the Return
  Form to key in the relevant details about spare
  parts that needed to be returned and submit
  return form.
• As validity of 100 return was up to one year
  from date of purchase, the system will figure out
  if it is being returned within one year of
  purchase or not and display the relevant status.

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• Proposed amount for credit voucher will also be
  displayed according to preset return percentage
  for the particular customer. These parameters
  would help customer in making decision about
  making returns. In fact, the application is
  configurable according to any return policy.
• Once customer submits the Return Form, an email
  will be triggered to the warehouse team
  indicating them about expected return in details.
• Once the spare parts physically get delivered to
  warehouse, the warehouse team can verify them.
  The team will have excessive flexibility to
  capture the image of the spare part and upload
  through the iPad application for further
  verification.

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Technical Architecture
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Tools Technologies
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Business Benefits

• 70 reduction in turnaround time for end to end
  return process.
• Straight upswing of 50 in productivity of
  warehouse team due to leveraged efficiency and
  minimized space for manual errors followed by 50
  staff reduction for return management.
• Improved document management without any tedious
  paper work.
• Meeting of SLAs got escalated to 90 from 70.
  Streamlined communication optimized governance
  and accountability of return procedure resulted
  into enhanced customer satisfaction and value
  creation.

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• Let's Discuss Your Requirement!
•  info_at_azilen.com  1-972-325-2243

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• Original Source
• http//www.azilen.com/case-study/return-process-au
  tomation-solution-for-eCommerce/

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