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Features of Unified Command Center by PanTerra

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Take your business to the next level with CloudUC's advanced real-time business analytics capability which allows your to monitor, react and adjust to business in real-time! – PowerPoint PPT presentation

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Title: Features of Unified Command Center by PanTerra


1
Unified Cloud Service Provider
2
Unified Command Center (UCC)
3
Screen Shots Unified Command Center (UCC)
4
Screen Shots UCC VoIP Phone Service Business
Soft Integrated Into Browser
Change Presence Dynamically, Create Custom
Presence
Search for contacts in the Enterprise
Softphone features include Dial pad, Call from
device, Redial, Voicemail, Transfer, DND, Call
Forwarding Plans VoIP Phone Service Business
5
Screen Shots UCC - Phone Services for Business
Current Recent Interactions
Shows the device you are connected with
How long you have been on the call for
Shows the most recent chat interactions
6
Screen Shots UCC - Continued
Device Change
Can switch to different devices seamlessly. Can
start conversation on desk phone then move to
smartphone app then to cell phone without any
interruptions
Start and stop recording on demand, or have all
calls, inbound, outbound and internal record at
all times.
7
Screen Shots UCC - Continued
Features When Hover Over
  • Instant Message
  • Click to call
  • Connect Me Desk Sharing
  • View Details Contact info
  • Compose Email
  • Send a file
  • Send SMS

8
Screen Shots UCC - Continued
Grouping of Employees
Gives you names, extensions, device, and presence
of all your employees to know exactly what they
are up to.
9
Screen Shots UCC - Continued
Multiple Notifications
10
ULTRA-HIGH INFRASTRUCTURE ATTRIBUTES
11
BANDWIDTH IMPORTANT PART OF CLOUD INFRASTRUCTURE
?
PanTerras SmartBand bandwidth delivers the
broadest range of connectivity to customers from
Open Internet to full mesh MPLS, including hybrid
SmartBand/SmartBand MPLS networks.
12
WHY WERE DIFFERENT
?
13
STANDOUT DIFFERENTIATING FEATURES
Feature PanTerra Broadsoft Based Services Asterisk Based Services Skype for Business Dropbox Box
SECURITY HIPAA Compliant MFA SSO Daily Call Limit Tracking MPLS ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ?
UC Support for 4 IP Devices per User Unlimited Per User Call Recording Supervisory Modes on Any User Built-in SmartBox Unlimited Storage HIPAA Compliant ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ?
CONTACT CENTER Integrated with Cloud PBX Built-in Analytics Multi-Level Management Unlimited recording Storage ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ?
CALL RECORDING Per User or Per Account Recording Multiple Recording Algorithms Multi-Level Recording Management Unlimited Recording Storage Local Sync and Easy Recording Sharing ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ?
SMARTBOX Built-in Unified Communications HIPAA Compliant Multi-Level Specific Sharing Viewer Content Local Sync Customizable Local Sync Per Client ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ?
ANALYTICS Unlimited Historical Analytics Storage Unified Analytics Multi-year Trend Analytics HIPAA Compliant Analytics Storage ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ?
BACK-END SERVICES Multi-Location/Multi-Payment Advanced Billing Multi-User Select Action ? ? ? ? ? ? ? ? ? ? ? ?
14
MARKET LEADING UNIFIED CLOUD SOLUTION



15
CUSTOMER BENEFITS
Decision Maker Features Benefits
IT 100 cloud solution Unified multi-service cloud Common admin portal Service and bandwidth provider Enhanced security (HIPAA, MPLS) Ultra-reliable infrastructure Utilize IT resources more effectively Secure and protect privacy Deliver more reliable services Eliminate QoS issues Deploy services faster Responsive to changing demands
CFO 100 cloud solution Single unified service Multi-location billing Dynamic IT infrastructure Eliminate capital expense Eliminate obsolescence Lower operating costs Simplify vendor management
End Users UC FSS Analytics Common contact management Unified user interface Mobile/desktop convergence Increase productivity Be more responsive Collaborate more easily Stay connected anywhere
16
COMPETITION
Features Lync 8x8 ShoreTel Dropbox Box
Multi-Service Cloud Unified Communications Contact Center File Sync Share Business Analytics ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ?
Core Technology Provider ? ? Acquired Acquired ? ?
99.999 Ultra-Reliable Infrastructure ? ? ? ? ? ?
Enhanced Security (HIPAA, MPLS, MFA, SSO) ? ? ? ? ? HIPAA/SSO
MPLS Secure/QoS Bandwidth ? ? ? ? ? ?
Fully Managed End-to-End Solution ? ? ? ? ? ?
PanTerra is the only cloud provider delivering a
complete service, enhanced security,
ultra-reliability infrastructure and end-to-end
fully managed solution to mid-market enterprises.

17
PanTerra Customers
18
TARGET CUSTOMER MME MARKET
Benefits include elimination of capital expense
and obsolescence, lower operating costs, and
higher levels of mobility, security, flexibility,
productivity, responsiveness and collaboration.
19
BROAD CUSTOMER WINS
Thousands of Customers Depend on PanTerra Cloud
Services
20
EXAMPLE CUSTOMER WINS
  • St. Andrews Retirement Community
  • 18 locations, 1,500 employees, 5,000 residence
  • Moved from on-premises Cisco CM and file servers
    to PanTerra CloudUC and SmartBox
  • Offering voice and storage services to their
    residents
  • Everbridge
  • 400 seat SaaS Emergency Management Company
  • Moved from on-premises solution to PanTerra
    CloudUC and SmartBox
  • Kabam
  • 400 seat Internet Gaming Company
  • Started with 60 seats
  • Moved from on-premises Cisco CM to PanTerra
    CloudUC

21
SUMMARY
  • PANTERRA
  • Delivering Unified Cloud Services to 1,000s of
    MMEs
  • Unique technology and service provider
  • CLOUDUC
  • Broadest UC service in the industry
  • Integrated call center, FSS and analytics
  • Ultra-reliable 99.999 available
  • Ultra-secure HIPAA MPLS
  • SMARTBOX
  • Enterprise-grade, HIPAA secure, cloud FSS
  • Real-time unified communications
  • ANALYTICS
  • Real-time SLA/KPI performance tuning
  • Unlimited historical reporting
  • SOLUTION BENEFITS
  • No upfront capital and compelling TCO savings
  • Simplified and consistent IT administration
  • Maximized protection, continuity and quality of
    service
  • Increased employee productivity and responsiveness

UNIFIED COMMUNICATIONS COLLABORATIONS FILE SYNC SHARE ANALYTICS
22
THANK YOU
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