5 Telephone Debt Collection Tips that Work

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5 Telephone Debt Collection Tips that Work
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Treat each customer as if they are your only
customer
Every client has his own situations, so its
important to ensure that you consider every
situation individually. Review the payments they
have made so far and be sure about the additional
time that you will take to pay. The only decision
at this time shall be to take collect the money
and make the deals.
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Ask for a small payment with a promise to pay
A sincere customer will not deny paying a small
amount. Generally, 15 of the outstanding balance
is asked for to extend the payments.
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Dont harass, the customer
Make sure you stay polite with the customer. If
you turn harsh with them or behave rudely, they
may ignore your calls. And, if in case they block
the caller ID option, things get even more
difficult.
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Leave a Clear Message
Though, you have followed all the collecting
regulations, its important to leave a clear
message regarding the call.
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Best Tactic for collecting
Creating a promotion for collecting is one of
the best tactics. It works with both, the
business and the consumers. Create a promotion
for collection. The customers always feel good
when they get something as a reward. You can
offer dinner vouchers or free movie tickets. It
will help you maintain the relations with your
customers.
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Contact Us
Level 5, 68 Alfred Street, Milsons Point,
NSWAustralia
sales_at_thebostongroup.com.au
02 8920 8886
www.bostoncommercialservices.com.au