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28 Ways Cloud Call Center Software Can Help Your Business Grow

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Cloud call center software solutions are hosted online and can be accessed through an app which is installed on a computer or mobile. With cloud-based call center software solutions all data is kept in the cloud and can be cashed so users can use it when they are offline. – PowerPoint PPT presentation

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Title: 28 Ways Cloud Call Center Software Can Help Your Business Grow


1
Learn 30 Ways Cloud Call Center Software
Solutions can Help Business
2
Introduction
  • Generally it is said that more the budget the
    better call center software you get.
  • Yet, it would be wrong to think that the lower
    budget will induce you to compromise on quality.
     
  • Cloud based contact centers offer
  • minimum principal investment
  • cost-effective scalability
  • high levels of dependability and security
  • 247 technical support

3
Ways It Can Help Business
  • Roll over Time
  • Automated Updates
  • Deployment Time
  • Compliances
  • Document Control
  • Robust Data
  • Environment Friendly
  • Never Offline
  • Mergers and Acquisitions
  • Easy User Interface
  • Flexibility
  • No Hardware Required
  • Virtual Workforce
  • Choice to Work on Own Device
  • Accessibility
  • Reduced Capital Expenditure
  • Scalability
  • Disaster Recovery
  • Bundled Services

4
Ways It Can Help Business
  • Security
  • Easily Integrated
  • Professional Support
  • Business Continuity
  • Flexible Contract
  • Pay-Per-User Model
  • Economical
  • Competitiveness
  • Call Monitoring

5
1. Flexibility
  • It gives the agents the chance to be present for
    the job at all the times, from all the places.
  • The cloud-based solution breaks the
    technological barriers and the company operates
    as it wants, from the place of their choice.
  • The company can promptly scale-to-need in a
    competent way in order to meet the shifting needs
    of production.
  • This also helps in retaining the workers if they
    shift from the place where the office is located.

2. No Hardware Required
  • The cloud solutions do not require a huge
    infrastructural set-up.
  • It just needs software that is uploaded on the
    cloud.
  • All the information and the data are stored in
    the cloud.

6
3. Virtual Workforce
  • The hosted call software allows the company to
    hire employees who can work outside the office.
  • They can access the files through the device of
    their choice and, so, are available on the go
    for all type of business activities.
  • There is no added financial burden on the
    employers as there are no infrastructural
    constraints except for the device with the
    installed program
  • This is particularly favorable for collection
    setups as well as recovery agencies.
  • With a cloud solution, part-time agents can be
    employed.

7
4. Choice to Work on Own Device
  • As the Call center Software Solution is stored
    on the cloud, it can be used on any device, even
    outside the office premises.
  • Hence, the application can be used on any device
    like Smartphone, desktop, tablets or laptops.
  • Many companies allow the agents to get their own
    devices at work as it more advanced than the
    equipment installed by the IT department of the
    company.

5. Accessibility
  • The cloud solution allows the employees to
    recover the data wherever and whenever required.
  • All the files are stored in one central location
    and can be simply checked by the agents.
  • This opens up work from home models.

8
Reduced Capital Expenditure
  • Cloud Software does not require any added
    hardware purchase and is more suitable and chosen
    by small scale industries and start-ups
  • It also reduces the costs related to management,
    IT staff, data storage as well as bandwidth
    connectivity.
  • In cloud, most of the upgrade costs are
    pre-decided or are offered as part of the service
    by the vendor.

Scalability
  • The outbound calling solution allows the
    businesses to raise the cloud computing capacity
    when a lot of calling is done.
  • It also permits the company to scale down to
    appropriate levels when required.
  • Thus, it gives the business a chance to shrink
    or stretch as per the varying needs and times,
    without much financial pressure.

9
Disaster Recovery
  • Maintaining and retaining all the data and
    contact information of the customers is a tedious
    task.
  • The possibility of data theft increases and the
    information can be easily copied.
  • Also, all the contacts can be easily lost in
    case the device is lost, stolen or broken.
  • Recovering the records can be intricate in such
    instances.
  • With hosted telemarketing CRM software,
    everything is stored on the browser.
  • The suppliers handle most of the issues and they
    are likely to do it quicker than the regular IT
    staff of the organization.
  • In fact, the speed of the revival is four times
    faster in the hosted software than the standard
    ones.

10
Bundled Services
  • Phone services, outbound calling, bandwidth
    problems, agent desktops all can be rolled into
    one package. 
  • This makes the calling process simpler and also
    reduces the workload of the organization.
  • The greater part of the issues is handled by the
    sellers.
  • Thus, the agents can better focus on calling
    instead of solving the technical faults.

Roll Over Time
  • A hosted application takes less time to start
    over when compared to the on-site programs.
  • The system does not require hardware
    installations, is simple and is easily navigable,
    making it simpler for the workers.

11
Automated Updates
  • Cloud Outbound Calling Software eliminates the
    hassles of manual updates.
  • The vendors keep a watch on the new features
    that can help the business and keep them updated.
  • This is generally included in the contract that
    is signed between the sellers and the business.
  • The new releases are made available for the
    company as soon as they are released in the
    market.
  • Immediate updates in the software allow the
    employees to function with new features and
    functionalities, helping them to become more
    efficient.
  • The cloud contact center telemarketing software
    has new releases repeatedly and there is no need
    for extra infrastructural setup.

12
Deployment Time
  • The cloud solution has less deployment time and
    can easily be set-up in a matter of few hours.
  • They are not only faster but are also simpler to
    manage.
  • The time for installation also depends on the
    level of difficulty of the application.
  • Not only is the set-up time reduced, but the
    resources required to install are also limited.

Compliances
  • It is vital that the call center follows laws
    and is accustomed with the rules and the
    regulations that are widespread in the country.
  • Telephony law is an ever-growing phenomenon and
    it is difficult to keep a tab on all of them.
  • Call recording and ability to track DND numbers
    are some of the features of cloud computing that
    can help in adhering to the regulations.

13
Document Control
  • The telemarketing software deals allow the
    agents sync their documents between the devices
    that are linked through the application.
  • This ensures that all the agents are on the same
    page and know about all that is happening with
    their customers.
  • This also reduces the need for the data to be
    physically shifted from one location to another
  • The program also allows them to edit and process
    the files from anywhere making them location
    agonistic.

14
Security
  • The sellers ensure that their solutions ensure
    that the content is kept safe.
  • Most of the programs ask for a username and a
    password to login and access.
  • Thus, you can be certain that the data is
    accessed only by authorized people and no third
    party can have their hands on the confidential
    information of the company.
  • The seller employs ISO standard security audits
    and helps in keeping the data secure.

Environment Friendly
  • The hosted call solution uses limited device and
    only uses the server space that is required by
    them.
  • This also helps in decreasing the amount of
    carbon footprint and 30 percent of the drop in
    energy consumption when compared to the usual
    applications.

15
Robust Data
  • The cloud solution allows the agents to have all
    the data at their disposal without much delay.
  • They can have access to customer reports, their
    preferences and with the historical reporting
    feature even have a general idea of the previous
    interactions.

Easily Integrated
  • The cloud solution is a mature technology and
    amalgamates swiftly with different platforms.
  • The application allows them the option of
    accessing, editing and managing the information
    from anywhere.
  • The solution also allows for easy integration of
    the new and old systems.
  • It also integrates with third party vendors for
    effective lead management.

16
Never Offline
  • The business can fall flat if the network or the
    technology fails.
  • The solution providers ensure that the
    maintenance activities are scheduled during the
    time when the companys activities are low or
    when there is a holiday.
  • This ensures that the organizational proceedings
    are left undisturbed.
  • Apart from this, the suppliers also provide
    provisions to ensure that no data is lost in case
    of a connection failure.

17
Mergers and Acquisitions
  • A major task in merging or acquiring new
    companies is the time taken to bring the records
    from one system to another.
  • Unless, the information is collected and
    collaborated, the merger is incomplete.
  • However, the cloud makes it simpler and the
    shift is much faster.

Easy User Interface
  • The network system should be easy to understand
    and operate allowing the agents a seamless
    experience.
  • Most of the application sellers allow the
    company to have a free trial of the program.
  • The users can also test the functionality of the
    solution whenever a new version is launched.
  • The vendor also helps in smooth migration from
    the old to the latest version.

18
Campaign Management
  • It allows you to keep a track on the multiple
    projects that the company takes up.
  • At the same time, it also gives you the chance
    to keep a look out on your expenses and your
    workers in real-time, helping you to know what is
    going on and how are the employees taking the
    conversation ahead.
  • The data is accessible anywhere and anytime.
  • This helps you in knowing whether the campaign
    is going on well and if the clients are
    appreciating the promotional offers.

19
Security
  • The sellers ensure that their solutions ensure
    that the content is kept safe.
  • Most of the programs ask for a username and a
    password to login and access.
  • Thus, you can be certain that the data is
    accessed only by authorized people and no third
    party can have their hands on the confidential
    information of the company.
  • The seller employs ISO standard security audits
    and helps in keeping the data secure.

Easily Integrated
  • The cloud solution is a mature technology and
    amalgamates swiftly with different platforms.
  • The application allows them the option of
    accessing, editing and managing the information
    from anywhere.
  • The solution also allows for easy integration of
    the new and old systems.
  • It also integrates with third party vendors for
    effective lead management.

20
Professional Support
  • The upgrades, the technical help and maintenance
    services are looked after by the providers.
  • They hire professionals to look into the issues
    that are hindering the companys progress in any
    manner.
  • The suppliers are the subject matter expertise
    and can handle problems in a more effective
    manner than the IT staff of the organization.

Business Continuity
  • The web-based applications give the company an
    option to have both the platform as well as
    capacity redundancy.
  • Thus, the remote accessibility allows the agents
    to log-in for their work from their location and
    continue with their work like any other day.
  • The data is also kept safe and can be retrieved
    easily in case of unforeseen crisis.

21
Flexible Contract
  • The cloud provider gives the company a chance to
    sign a small term contract.
  • This enables them to change and make
    modifications in their system without much
    investment.
  • Flexibility also keeps the suppliers on their
    toes because they know that the organization can
    change the purveyor anytime they feel so.
  • Call centers and organizations wish for a
    service option that can look after their
    innovation needs, provide them with good customer
    service and is reliable as well.

22
Economical
  • The infrastructural and space costs are reduced.
  • Most of the operational expenses are included in
    the package provided by the supplier.
  • An additional expenditure of hiring and making
    room for the employees is also reduced because of
    the virtual workforce feature.
  • The seller owns the software environment and the
    costs of repairs are split among the buyers that
    use the program.

Pay-Per-User Model
  • This helps in reducing the costs of the company
    by allowing it to pay according to the number of
    workers.
  • Therefore, they only pay for the features and
    the functions that they utilize on the monthly
    basis.

23
Competitiveness
  • With the benefits of the hosted call software,
    the small firms can hold their business
    activities in a more economical and
    cost-efficient manner.
  • Therefore, even they can utilize the features of
    the program for their own advantage. 
  • This gives them a competitive edge and allows
    them to function at a level on par with the
    large-scale industries.

Call Monitoring
  • The web-based program allows intelligent
    monitoring facilities and includes features like
    call recording, live results and help managers
    avoid falling into the robotic and restrictive
    routine.
  • This also helps in building the morale of the
    workers.

24
Your Free Trial is Just A Click Away
Your Free Trial Is Just A Click Away
25
Thank You
26
Robust Data
  • The cloud solution allows the agents to have all
    the data at their disposal without much delay.
  • They can have access to customer reports, their
    preferences and with the historical reporting
    feature even have a general idea of the previous
    interactions.

Easily Integrated
  • The cloud solution is a mature technology and
    amalgamates swiftly with different platforms.
  • The application allows them the option of
    accessing, editing and managing the information
    from anywhere.
  • The solution also allows for easy integration of
    the new and old systems.
  • It also integrates with third party vendors for
    effective lead management.
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