28 Ways Cloud Call Center Software Can Help Your Business Grow

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Learn 30 Ways Cloud Call Center Software
Solutions can Help Business
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Introduction

• Generally it is said that more the budget the
  better call center software you get.
• Yet, it would be wrong to think that the lower
  budget will induce you to compromise on quality.
   
• Cloud based contact centers offer
• minimum principal investment
• cost-effective scalability
• high levels of dependability and security
• 247 technical support

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Ways It Can Help Business

• Roll over Time
• Automated Updates
• Deployment Time
• Compliances
• Document Control
• Robust Data
• Environment Friendly
• Never Offline
• Mergers and Acquisitions
• Easy User Interface

• Flexibility
• No Hardware Required
• Virtual Workforce
• Choice to Work on Own Device
• Accessibility
• Reduced Capital Expenditure
• Scalability
• Disaster Recovery
• Bundled Services

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Ways It Can Help Business

• Security
• Easily Integrated
• Professional Support
• Business Continuity
• Flexible Contract
• Pay-Per-User Model
• Economical
• Competitiveness
• Call Monitoring

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1. Flexibility

• It gives the agents the chance to be present for
  the job at all the times, from all the places.
• The cloud-based solution breaks the
  technological barriers and the company operates
  as it wants, from the place of their choice.
• The company can promptly scale-to-need in a
  competent way in order to meet the shifting needs
  of production.
• This also helps in retaining the workers if they
  shift from the place where the office is located.

2. No Hardware Required

• The cloud solutions do not require a huge
  infrastructural set-up.
• It just needs software that is uploaded on the
  cloud.
• All the information and the data are stored in
  the cloud.

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3. Virtual Workforce

• The hosted call software allows the company to
  hire employees who can work outside the office.
• They can access the files through the device of
  their choice and, so, are available on the go
  for all type of business activities.
• There is no added financial burden on the
  employers as there are no infrastructural
  constraints except for the device with the
  installed program
• This is particularly favorable for collection
  setups as well as recovery agencies.
• With a cloud solution, part-time agents can be
  employed.

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4. Choice to Work on Own Device

• As the Call center Software Solution is stored
  on the cloud, it can be used on any device, even
  outside the office premises.
• Hence, the application can be used on any device
  like Smartphone, desktop, tablets or laptops.
• Many companies allow the agents to get their own
  devices at work as it more advanced than the
  equipment installed by the IT department of the
  company.

5. Accessibility

• The cloud solution allows the employees to
  recover the data wherever and whenever required.
• All the files are stored in one central location
  and can be simply checked by the agents.
• This opens up work from home models.

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Reduced Capital Expenditure

• Cloud Software does not require any added
  hardware purchase and is more suitable and chosen
  by small scale industries and start-ups
• It also reduces the costs related to management,
  IT staff, data storage as well as bandwidth
  connectivity.
• In cloud, most of the upgrade costs are
  pre-decided or are offered as part of the service
  by the vendor.

Scalability

• The outbound calling solution allows the
  businesses to raise the cloud computing capacity
  when a lot of calling is done.
• It also permits the company to scale down to
  appropriate levels when required.
• Thus, it gives the business a chance to shrink
  or stretch as per the varying needs and times,
  without much financial pressure.

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Disaster Recovery

• Maintaining and retaining all the data and
  contact information of the customers is a tedious
  task.
• The possibility of data theft increases and the
  information can be easily copied.
• Also, all the contacts can be easily lost in
  case the device is lost, stolen or broken.
• Recovering the records can be intricate in such
  instances.
• With hosted telemarketing CRM software,
  everything is stored on the browser.
• The suppliers handle most of the issues and they
  are likely to do it quicker than the regular IT
  staff of the organization.
• In fact, the speed of the revival is four times
  faster in the hosted software than the standard
  ones.

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Bundled Services

• Phone services, outbound calling, bandwidth
  problems, agent desktops all can be rolled into
  one package. 
• This makes the calling process simpler and also
  reduces the workload of the organization.
• The greater part of the issues is handled by the
  sellers.
• Thus, the agents can better focus on calling
  instead of solving the technical faults.

Roll Over Time

• A hosted application takes less time to start
  over when compared to the on-site programs.
• The system does not require hardware
  installations, is simple and is easily navigable,
  making it simpler for the workers.

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Automated Updates

• Cloud Outbound Calling Software eliminates the
  hassles of manual updates.
• The vendors keep a watch on the new features
  that can help the business and keep them updated.
• This is generally included in the contract that
  is signed between the sellers and the business.
• The new releases are made available for the
  company as soon as they are released in the
  market.
• Immediate updates in the software allow the
  employees to function with new features and
  functionalities, helping them to become more
  efficient.
• The cloud contact center telemarketing software
  has new releases repeatedly and there is no need
  for extra infrastructural setup.

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Deployment Time

• The cloud solution has less deployment time and
  can easily be set-up in a matter of few hours.
• They are not only faster but are also simpler to
  manage.
• The time for installation also depends on the
  level of difficulty of the application.
• Not only is the set-up time reduced, but the
  resources required to install are also limited.

Compliances

• It is vital that the call center follows laws
  and is accustomed with the rules and the
  regulations that are widespread in the country.
• Telephony law is an ever-growing phenomenon and
  it is difficult to keep a tab on all of them.
• Call recording and ability to track DND numbers
  are some of the features of cloud computing that
  can help in adhering to the regulations.

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Document Control

• The telemarketing software deals allow the
  agents sync their documents between the devices
  that are linked through the application.
• This ensures that all the agents are on the same
  page and know about all that is happening with
  their customers.
• This also reduces the need for the data to be
  physically shifted from one location to another
• The program also allows them to edit and process
  the files from anywhere making them location
  agonistic.

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Security

• The sellers ensure that their solutions ensure
  that the content is kept safe.
• Most of the programs ask for a username and a
  password to login and access.
• Thus, you can be certain that the data is
  accessed only by authorized people and no third
  party can have their hands on the confidential
  information of the company.
• The seller employs ISO standard security audits
  and helps in keeping the data secure.

Environment Friendly

• The hosted call solution uses limited device and
  only uses the server space that is required by
  them.
• This also helps in decreasing the amount of
  carbon footprint and 30 percent of the drop in
  energy consumption when compared to the usual
  applications.

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Robust Data

• The cloud solution allows the agents to have all
  the data at their disposal without much delay.
• They can have access to customer reports, their
  preferences and with the historical reporting
  feature even have a general idea of the previous
  interactions.

Easily Integrated

• The cloud solution is a mature technology and
  amalgamates swiftly with different platforms.
• The application allows them the option of
  accessing, editing and managing the information
  from anywhere.
• The solution also allows for easy integration of
  the new and old systems.
• It also integrates with third party vendors for
  effective lead management.

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Never Offline

• The business can fall flat if the network or the
  technology fails.
• The solution providers ensure that the
  maintenance activities are scheduled during the
  time when the companys activities are low or
  when there is a holiday.
• This ensures that the organizational proceedings
  are left undisturbed.
• Apart from this, the suppliers also provide
  provisions to ensure that no data is lost in case
  of a connection failure.

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Mergers and Acquisitions

• A major task in merging or acquiring new
  companies is the time taken to bring the records
  from one system to another.
• Unless, the information is collected and
  collaborated, the merger is incomplete.
• However, the cloud makes it simpler and the
  shift is much faster.

Easy User Interface

• The network system should be easy to understand
  and operate allowing the agents a seamless
  experience.
• Most of the application sellers allow the
  company to have a free trial of the program.
• The users can also test the functionality of the
  solution whenever a new version is launched.
• The vendor also helps in smooth migration from
  the old to the latest version.

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Campaign Management

• It allows you to keep a track on the multiple
  projects that the company takes up.
• At the same time, it also gives you the chance
  to keep a look out on your expenses and your
  workers in real-time, helping you to know what is
  going on and how are the employees taking the
  conversation ahead.
• The data is accessible anywhere and anytime.
• This helps you in knowing whether the campaign
  is going on well and if the clients are
  appreciating the promotional offers.

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Security

• The sellers ensure that their solutions ensure
  that the content is kept safe.
• Most of the programs ask for a username and a
  password to login and access.
• Thus, you can be certain that the data is
  accessed only by authorized people and no third
  party can have their hands on the confidential
  information of the company.
• The seller employs ISO standard security audits
  and helps in keeping the data secure.

Easily Integrated

• The cloud solution is a mature technology and
  amalgamates swiftly with different platforms.
• The application allows them the option of
  accessing, editing and managing the information
  from anywhere.
• The solution also allows for easy integration of
  the new and old systems.
• It also integrates with third party vendors for
  effective lead management.

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Professional Support

• The upgrades, the technical help and maintenance
  services are looked after by the providers.
• They hire professionals to look into the issues
  that are hindering the companys progress in any
  manner.
• The suppliers are the subject matter expertise
  and can handle problems in a more effective
  manner than the IT staff of the organization.

Business Continuity

• The web-based applications give the company an
  option to have both the platform as well as
  capacity redundancy.
• Thus, the remote accessibility allows the agents
  to log-in for their work from their location and
  continue with their work like any other day.
• The data is also kept safe and can be retrieved
  easily in case of unforeseen crisis.

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Flexible Contract

• The cloud provider gives the company a chance to
  sign a small term contract.
• This enables them to change and make
  modifications in their system without much
  investment.
• Flexibility also keeps the suppliers on their
  toes because they know that the organization can
  change the purveyor anytime they feel so.
• Call centers and organizations wish for a
  service option that can look after their
  innovation needs, provide them with good customer
  service and is reliable as well.

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Economical

• The infrastructural and space costs are reduced.
• Most of the operational expenses are included in
  the package provided by the supplier.
• An additional expenditure of hiring and making
  room for the employees is also reduced because of
  the virtual workforce feature.
• The seller owns the software environment and the
  costs of repairs are split among the buyers that
  use the program.

Pay-Per-User Model

• This helps in reducing the costs of the company
  by allowing it to pay according to the number of
  workers.
• Therefore, they only pay for the features and
  the functions that they utilize on the monthly
  basis.

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Competitiveness

• With the benefits of the hosted call software,
  the small firms can hold their business
  activities in a more economical and
  cost-efficient manner.
• Therefore, even they can utilize the features of
  the program for their own advantage. 
• This gives them a competitive edge and allows
  them to function at a level on par with the
  large-scale industries.

Call Monitoring

• The web-based program allows intelligent
  monitoring facilities and includes features like
  call recording, live results and help managers
  avoid falling into the robotic and restrictive
  routine.
• This also helps in building the morale of the
  workers.

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Robust Data

• The cloud solution allows the agents to have all
  the data at their disposal without much delay.
• They can have access to customer reports, their
  preferences and with the historical reporting
  feature even have a general idea of the previous
  interactions.

Easily Integrated

• The cloud solution is a mature technology and
  amalgamates swiftly with different platforms.
• The application allows them the option of
  accessing, editing and managing the information
  from anywhere.
• The solution also allows for easy integration of
  the new and old systems.
• It also integrates with third party vendors for
  effective lead management.