How to resolve conflict with employees? - PowerPoint PPT Presentation

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How to resolve conflict with employees?

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As an HR executive, you should be aware that leadership and conflict go hand-in-hand. Therefore, often you’re thrown into a conflict between two employees and you are required to resolve it. At such times, don't avoid facing it, instead face it for the resolution- it’s your job! You have to understand that conflicts at a workplace are unavoidable. – PowerPoint PPT presentation

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Title: How to resolve conflict with employees?


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How to resolve conflict with employees?
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  • As an HR executive, you should be aware that
    leadership and conflict go hand-in-hand.
  • Therefore, often youre thrown into a conflict
    between two employees and you are required to
    resolve it.
  • At such times, don't avoid facing it, instead
    face it for the resolution- its your job! You
    have to understand that conflicts at a workplace
    are unavoidable.

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What you need to do?
  • You need to understand that its you who has to
    tackle and come up with a sensible solution,
    which is the need of the hour.
  • You need to develop the ability to recognize the
    conflict, understand its nature and intensity.
  • Having done that, bring about a resolution to the
    conflict and take swift action to avoid any
    inconvenience at the workplace.

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Guidelines Address it directly
  • Waste no more time, on having detected a
    conflict, catch hold of the two parties involved
    directly.
  • Emphasize to the two employees involved that you
    wish to address the fight/disagreement.
  • Ask them to talk about the issue. While speaking
    to them, speak in simple English to avoid any
    further misunderstanding.

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Listen to both sides
  • Speak with either party to get to the root of the
    problem. Take into perspective both the point of
    views and focus on the point of agitation.
  • In addition, along with the emotional aspect make
    sure to spell out the facts and discuss the event
    from a professional point of view that actually
    led up to the inflamed situation.

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Be positive
  • Whenever resolving a conflict at work, make sure
    to be positive. It is important that you exude
    positivity to enforce the same on to the
    employees.
  • While tackling major issues like these, it is
    important for you to speak English
    professionally and in fluent English.
  • This will set a good example for your employees
    and would enable them too to keep a tab on their
    language and work on their communication skills.

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How to resolve conflict with employees?
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