Front Office sOP|Hotel SOPs|sop template

1

• Services of Standard Operating Procedures

2
SOP
Standard Operating Procedures are the documents
that explains in a step-by-step manner about the
scope and purpose of an activity, the list of
tasks, sequence of tasks, who need to perform,
how to perform and expected quality, resources
and time. SOPs are a great step towards process
improvement. SOPs help the organization to freeze
the current best practices of the organization
and as and when things are improved the SOPs are
revised to incorporate the new best practices. In
other words, SOPs establish a baseline of
performance that is expected within an
organization. www.processfolks.com
3
Process Design

• Process Improvement is the way to develop and
  grow the organizations. In today's complex,
  ever-changing market and consumer preferences,
  organizations need to be more agile in adopting
  to those changes before the competitor does.
• How fast an organization is able to understand
  the environment has become a competitive edge.
  Hence it is time to transform your organization
  to be process-centric.
• A process-centric organization is the one that is
  aware of its primary, secondary and management
  processes and manages those processes at the
  optimal level.
• Primary processes are those that are directly
  delivering value to the customer. Secondary
  processes are those that assists the primary
  processes to function more effectively.
• If you Know more Details Please Visit
  http//www.processfolks.com/services/process-desig
  n

4
Business Rules
Standard Operating Procedures are long documents
that explains the what, why, how and by whom in
greater depth. On the other hand, business
rules are typically a one-page document that
clearly lists out what are all the do's and
don'ts of a position. In a transaction
environment where several staffs are working in
transaction processes, business rules are easy to
implement and to train thus quickly brings
uniformity and clarify in operations. If you
Know more Details Please Visit
http//www.processfolks.com/services/business-rule
s
5
SharePoint
SharePoint is an e-Form and workflow development
solution from Microsoft Corporation. Fhyzics a
Microsoft Partner specializes in SharePoint
technology for process improvement in
organizations. SharePoint is an amazing tool to
automate transaction processes. Fhyzics has
implemented even complex processes in SharePoint
within a month in several organizations. If you
Know more Details Please Visit
http//www.processfolks.com/services/sharepoint
6
Forms Checklists
Check list is a set of questions that need to be
verified and validated before commencing an
operation or at the end of an operation. Check
List is a simple and wonderful tool in auditing
and controlling the processes. Check lists can
be designed only for the macro and risky items or
that can be well detailed to verify all the
components of a process. If you Know more
Details Please Visit http//www.processfolks.com
/services/forms-check-lists
7
About Fhyzics

• Fhyzics is a leader in providing business
  analysis services and business analysis training.
  
• Fhyzics helps organizations to establish Business
  Analysis Centre of Excellence (BACoE) and to
  build business analysis capability.
• We are an Endorsed Education ProviderTM of
  International Institute of Business AnalysisTM
  (IIBA), Canada and Registered Education Provider
  of International Requirements Engineering Board
  (IREB), Germany.
• If you Know more Details Please Visit
  http//www.fhyzics.com/

8
Contact us

• Level-5, Tamarai Tech Park
• S.P. Plot, No. 16-19 20-A
• Thiru Vi Ka Industrial Estate
• Inner Ring Road, Guindy, Chennai
• India 600032

9

• THANK YOU
• Regards
• 
  T.Sugantha
• Research
  Analyst
• 
  Fhyzics Business Consultants Private Limited