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Customer Relationship Management (CRM) Market


Customer Relationship Management Market report categorizes the global CRM market by Social CRM as Social Monitoring, Engagement, Listening, Mapping, Social Measurements, by Deployment Types, by Applications, by End Users, & by Geography. – PowerPoint PPT presentation

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Title: Customer Relationship Management (CRM) Market

MarketsandMarkets Presents
Customer Relationship Management (CRM) Market to
Poised 24.22 Billion by 2018
Social Customer Relationship Management Market
focuses on leveraging social tools and sites, to
generate opportunities for enterprises in
creating effective brand presence among its
customers. It integrates traditional CRM
solutions with social media for improving the
overall customer engagement for
enterprises. Browse 142 market data tables
with 64 figures spread through 248 pages and
in-depth TOC Customer Relationship Management
(CRM) Social CRM (Social Monitoring Social
Listening Social Mapping Social Measurements
Social Engagement Social Middleware) Global
Advancements, Worldwide Market Forecasts
Analysis (2013 2018). http//www.marketsandmarke
ment-social-crm-market-990.html Early buyers will
receive 10 customization on reports.
MarketsandMarkets has segmented the global CRM
and social CRM market by type of deployment
models On-premise, Hosted and Hybrid By type of
Applications Marketing, Sales, Support and
Service, Collaborations, Innovations and Customer
Experience By type of solutions Social
Monitoring, Social Listening, Social Mapping,
Social Management, Social Middleware and Social
Measurement By type of service consumers Small
and Medium Businesses (SMB), Enterprises By type
of verticals Banking, Financial Service and
Insurance (BFSI), Academia and Government,
Healthcare, Consumer Goods and Retail, Telecom
and IT, Oil and Gas and Energy, Power and
Utilities By Regions North America (NA),
Asia-Pacific (APAC), Europe, Middle East and
Africa (MEA) and Latin America (LA). The report
also provides insights on the demand analysis of
specific CRM features and evaluates the usage
percentage of CRM solutions, across all
departments such as IT, RD, Marketing, Sales,
HR, and Operations.
Customer Relationship Management has become a
vital part for various functions across global
enterprises. Advancements in Social CRM have made
it faster, reachable and have also brought in
vital information on business analytics.
Enterprises are adopting social CRM as an
additional channel in the overall CRM software
solutions. Social CRM refers to a social layer on
top of tradition CRM software solutions these
solutions provide enterprises with several
advantages including increased transparency,
better communication of business ideas and
information, flexibility and performance. Social
CRM helps companies to establish customer
engagements and increase their brand presence
among customers. Social CRM focuses on capturing
the customers need and creating value for them in
a transparent business environment
MarketsandMarkets forecasts the Social CRM
Market to grow from 1.91 billion in 2013 to
9.08 billion in 2018. This represents a compound
annual growth rate (CAGR) of 36.5 from 2013 to
2018. In terms of regions, North America is
expected to be the biggest market in 2013, while
Asia-Pacific (APAC) is expected to experience
increased market traction in the coming years.
About MarketsandMarkets
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