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sap crm online training in india

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www.magnifictraining.com - "SAP CRM(Customer relationship management)" Online Training contact us:info@magnifictraining.com or+1-6786933994,+1-6786933475, +919052666559,+919052666558 By Real Time Experts from Hyderabad, Bangalore,India,USA,Canada,UK, Australia,South Africa. – PowerPoint PPT presentation

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Title: sap crm online training in india


1
SAP Customer Relationship ManagementTraining
2
SAP CRM Functional Course Content
Introduction to SAP CRM
Marketing
Sales
Service
CRM User Interface ( Web UI)
3
SAP CRM Technical Course Content
SAP CRM Fundamentals
Base Customization of SAP CRM
Experience on SAP CRM User Interface
Customizing SAP CRM
CRM User Interface ( Web UI)
4
Introduction to SAP CRM
  • CRM Customizing Fundamentals
  • Over view of CRM Architecture
  • Business Partner
  • Business categories
  • BP Roles Grouping, BP Relationships
  • Business partner Hierarchy
  • Organizational Management
  • Organizational Model, Org Determination
  • Territory Management
  • Territory Hierarchy Levels

5
Introduction to SAP CRM
  • Product Master
  • Attributes Set Type, Hierarchies Categories,
  • Product types, Maintain Products
  • Transactional Processing
  • Business Transactions
  • Item Category
  • Activity Management
  • Business Activities
  • Partner Processing

6
Marketing
  • Marketing Planner Campaign Management
  • Marketing Calendar
  • Personalized Mail Forms
  • Segment Builder
  • Customer Segmentation, Attribute List , Info sets
  • Product Proposals
  • Campaign Automation
  • External List Management
  • Lead Management
  • Lead Questionnaire

7
Sales
  • Opportunity Management
  • Sales Cycles in Opportunity management.
  • Surveys and Questionnaire in Opportunity
    management
  • Order Management
  • Contract management
  • Copying Controls
  • Sales Cycle, ToolsBuying Centre Sales Agent
  • Special functions in order management

8
Service
  • Service order management
  • Complaints and Returns
  • In-House Repair Management
  • Installed Base management
  • Installed Categories IB
  • Components
  • Objects, Object Family
  • Assign Object Family to IB Category
  • Service agreements and service contracts
  • Warranty claims

9
CRM User Interface ( Web UI)
  • UI concepts and UI Vs SAP GUI
  • Business roles
  • Authorization roles
  • Navigation bar profile
  • Work center link group
  • Direct links and logical links
  • Enhancing the existing business roles
  • Linking business role to org model.
  • Transaction launcher

10
SAP CRM Fundamentals
  • Introduction to SAP CRM
  • Basics and Architecture
  • SAP CRM Marketing
  • SAPCRM Sales
  • SAP CRM Services
  • SAP CRM Web Channel
  • SAP CRM Partner Channel Management
  • SAP CRM Interaction Center
  • SAP CRM Field Applications
  • SAP CRM Analytics

11
Base Customization of SAP CRM
  • SAP CRM Overview
  • Business Partners
  • Organizational Management
  • Product Master
  • Transaction Processing
  • Activity Management
  • Partner Processing
  • Actions
  • People Centric CRM

12
Experience on SAP CRM User Interface
  • Describe the different UI elements and know how
    to personalize them
  • Explain the concept of Business Roles and know
    how to maintain them
  • Understand the Navigation Bar
  • Customizing and how to integrate other web
  • Get a basic understanding of the architecture of
    the User Interface
  • Understand the UI Configuration Tool and perform
    layout changes
  • Explain the Design Layer Concept

13
Experience on SAP CRM User Interface
  • Perform customer specific enhancements with the
    Easy Enhancement Workbench
  • Explain the Component Enhancement Concept
  • Explain how to create skins to adapt the UI to
    your corporate identity
  • Understand Web Services and the Web Service Tool

14
Customizing SAP CRM
  • Business Layer
  • Generic Interaction Layer Basics
  • Business Object Layer Transactional Services
  • Enhancement of Data Model with the Application
    Enhancement Tool
  • Enhancement of Generic Interaction Layer
    Components
  • Simple Objects
  • Presentation Layer
  • UI Component Development and Enhancement Concepts
  • Views, View Sets, Custom Controller,Window,
    Navigation

15
Customizing SAP CRM
  • Component Interface and Usage of Components
  • Cross component Navigation
  • Implementation of Value helps
  • Editable Overview Pages
  • Tables in views
  • Transaction context
  • Component Enhancement Examples
  • UI Types
  • Global Data Context
  • UI Configuration, Transaction Launcher

16
Thank You!
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