Customer Experience Management Market worth $6.61 Billion by 2017

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MarketsandMarkets Presents
Customer Experience Management Market Expected
to Reach 6.61 Billion by 2017

http//www.marketsandmarkets.com/Market-Reports/cu
stomer-experience-management-cem-market-543.html
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Estimation Of Growth Rate According to a new
market research report, Customer Experience
Management Market Voice of Customer (VoC)
Analytics Market - Worldwide Market Size and
Forecasts (2012 2017), published by
MarketsandMarkets (www.marketsandmarkets.com),
the total CEM and VoC Analytics market is
expected to reach 6.61 billion by 2017 with a
CAGR of 19.8. Customer Is Door to Success CEM
and VoC concept is getting significant traction
in the technology market nowadays. This is one of
the hot topic in the market after CRM. The reason
behind the market growth is that, enterprises are
going to apply customer centric approach and
henceforth they have to reach all customer touch
points to understand customer feedback, behavior,
and expectations and analyze them by using CEM
analytics, to derive effective insight for
supporting business decisions. You Can Download
Free PDF Brochure _at_ http//www.marketsandmarket
s.com/pdfdownload.asp?id543
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Customer
Interaction Is Significant CEM is a solution
through which many organizations interact with
their customers to understand their experiences
related to specific products and services. CEM
is done through different tools and techniques
such as EFM, web analytics, text analysis, and
speech analytics. It is the revolution step to
connect the organizations with their customers.
CEM blends customer satisfaction, loyalty,
retention, relationship management, user
experience, experiential marketing, and customer
centricity. http//www.marketsandmarkets.com/En
quiry_Before_Buying.asp?id543
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Interact Customers and You win The Race CEM
metrics are performance indicators which help to
understand how the company is adopting different
tools to accomplish customer needs. Companies
rely on delighted customers to accomplish market
growth while unhappy customers defect brand names
and negatively impact business. A company that
proactively plans for future growth should invest
today to understand its customer experiences.
CEM, with the ability to collect VOC and measure
and report customer experience data, fills this
gap effectively. A Blog Post on Customer
Experience Management and Market, Follow The
Linkhttp//marketsnmarkets.blogspot.in/2014/02/c
ustomer-experience-management-market.html


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Concept OF Customer Experience
Management Customer experience management  is
garnering increasing popularity mainly driven by
the application of tools that are employed for
analyzing customer feedback from various touch
points such as company websites, branch, Web,
mobile and social media. CEM, as a concept, has
gaining widespread adoption because it enables
companies to serve customers efficiently, thereby
creating retention, reducing churn and improving
competitive abilities. In the previous year,
several companies had begun to invest heavily on
solutions that optimize interactions from the
customer's perspective and thereby enhance
customer loyalty. Growth of communication media
majorly affects customer expectations and
behavior, ultimately impacting end user
experiences. To understand these experience and
drive the appropriate insight from voice of the
customer (VOC), companies uses analytical tools
such as enterprise feedback management (EFM)
software, text analytics, web analytics, speech
analytics and other analytics. To Get a
Comprehensive look with precise figures, Kindly
Visithttp//www.marketsandmarkets.com/Market-Rep
orts/customer-experience-management-cem-market-543
.html
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