Michael Dadoun, CEO of UpClick, Adopts a Customer Centric Approach

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Michael Dadoun, CEO of UpClick, Adopts a
Customer Centric Approach

• Michael Dadoun

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• Michael Dadoun, the dynamic CEO of fast growing
  e-commerce solution company, UpClick, possesses
  all the relevant skills that go into the making
  of a successful leader.
• He is a person with strong sense of
  responsibility towards his employees,
  organization, and the society. Dadoun is
  intelligent possesses charisma and excellent
  problem solving skills, is a strategic thinker,
  and always open and willing to take on new
  challenges.
• Down the ages, successful CEOs have been those
  who have created organizations where employees
  are motivated to give their best and clients want
  to do business with it.
• These successful leaders have a hive degree of
  professional integrity and create winning
  organizations where individual worth is
  recognized and every employee works with a single
  minded devotion of giving his/her best to the
  company.

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• Employees of organization lead by a competent and
  compassionate CEO love and respect their leader.
  They believe that their future is tied with the
  person leading them as he has the ability to soar
  above the competition.
• In the following section, we shall talk about
  some important characteristics that all modern
  business leaders must possess to successfully
  lead their organization through a highly
  turbulent time.

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A Customer Centric Approach

• In this age of globalization, intense business
  rivalry, rapid technological changes, and
  uncertain economic environment, CEOs of modern
  organizations are increasingly realizing the
  importance of attracting and retaining customers.
• Modern business leaders realize that to increase
  the wealth of their organizations shareholders,
  generate profit, and contribute meaningfully to
  society, they have to grow their customer base.
• Developing brand awareness and generating brand
  loyalty now forms an important and integral part
  of investing and growth strategies of a large
  number of modern organizations.
• Another important factor that successful leaders
  never fail to take into consideration is ever
  shifting needs and buying patterns of customers.
  They keep their ears to the ground and their eyes
  open to ensure that they do not miss even a
  subtle shift in consumer buying patterns.

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• Experienced and knowledgeable CEOs realize that
  being able to respond quickly and effectively to
  these shifting patterns and changing trends is
  the only way to gain competitive advantage in the
  marketplace.
• It, therefore, comes as no surprise to find out
  that highly successful organizations are those
  that leave no stone unturned in finding new and
  innovative ways of stimulating customer demand as
  well as customer loyalty.
• Digital marketing platforms help companies move
  forward. The whole world is making a fast
  transition from analog to digital. Smart phones,
  tablets, mobiles, i-phones, and other hand-held
  internet enabled devices have made digital
  consumption all pervasive.
• Organizations are increasingly tailoring their
  marketing strategies to cater to the demands of a
  large number of consumers hooked on to the new
  age digital communication media.

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• They are adapting fast to this new form of
  marketing, as they help a business expand largely
  in a very short period of time by enabling firms
  to market their product effectively and in a more
  cost efficient way.
• Organizations can get instant feedback on their
  products and services through social media. They
  can also carry out live research or measure the
  response to their offerings in real time.
• Many organizations are also involving more and
  more customers in their product and service
  development. This makes a lot of sense, as no one
  can understand the needs and requirements of an
  individual other than the individual himself.
• A continuously evolving business environment has
  made it imperative that you choose a person to
  lead an organization who has vision and is
  clairvoyant. Where your business is going is much
  more important than where it has been.

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• A CEO can only be successful, if he or she knows
  where the market stands today and where it is
  likely to be in the coming days.
• Michael Dadoun, the CEO of Montreal, Canada-based
  UpClick, is a foresighted leader who adopts a
  highly customer centric approach. He interacts
  regularly with his clients and their suggestions,
  and feedback forms an important part of his
  overall strategy for the growth of the
  organization.

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Never Shy Away from Delegating Authority

• Successful leaders take a hands-off approach to
  leadership that requires effective delegation.
  They have this ability to pick up winners in
  their organization and assign them important
  duties and tasks to groom them as future leaders.
• Top-notch leaders like Michael Dadoun, the CEO of
  payment processing firm, UpClick, are vision
  setters. They take the big picture into
  perspective, design the vision, and let their
  subordinates work towards turning that vision
  into reality.

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Conclusion

• Dwindling economy, shifting consumer patterns,
  and decreasing trust in modern organizations has
  made the task of a CEO immensely difficult.
• Leaders like Michael Dadoun, the CEO of UpClick,
  have stood up to the challenge. His emphasis on
  involving his clients while formulating
  successful policies for his organization has
  endeared him greatly to his organizations
  stakeholders.