Talent Management in Industries: A Comparative Analysis Between Malaysia and Germany

1
Talent Management in IndustriesA Comparative
Analysis Between Malaysia and Germany

• Prof. Dr. Karl Wagner
• Consultant
• Faculties of Business
• University of Applied Sciences
• Rosenheim, Germany
• Open University Malaysia

2
Talent Management / Development Structure

• (Definition -gt Rationale of TM(D))
• Measurement 7 Global Cross-Cultural Values
  Reconsidered for TMD
• -gt Application for TQM (6 Sigma)
• Analysis 3.1. Manufacturing and 3.2. Service
• Improvement (Synthesis) Creating a Generic
  Framework from Cultural Values to TMD

3
Talent Management
1. Definition TMD -gt Rationale

• Represents the human factor in the organisation
  the combined intelligence, skills and expertise
  that gives the organisation its distinctive
  character.
• The human elements of the organisation are those
  that are capable of learning, changing,
  innovating and providing the creative thrust
  which if properly motivated can ensure the
  long-term survival of the organisation.
• 
  Bontis, et al. 1999
• gt Not reserved for HIGH potentials
• gt Core of Human Capital Development

4
2. Measurement Hofstedes 7 Global
Cross-Cultural Values Reconsidered for TMD
2.1. Measurement of TMD

• a) Individualism-Collectivism
• b) Power Distance
• c) Uncertainty Avoidance
• d) Achievement-Nurturing
• e) Short-Term Orientation
• Polychronic Orientation
• Context Orientation

Hypothesis H1 Red Detrimental for
HC Orange must be balanced
5
g) Context Orientation
2.1. Measurement of TMD
High Context Orientation
China
Arab countries
A high context culture focuses on the implicit
message, the meaning of a message is
context-dependent. A low context culture is more
outspoken, everything is due to reflection and
discussion.
France
Italy
U.S.A.
Low Context Orientation
6
Two Comparisons
2.2. Measurement of TMD 6 SIGMA

• a) Bicycle Tyre Life
• Expectancy
• b) Appointment
• Waiting Time

Defect Reduction (DFMD)
Timeliness
Reduced Cycle Time
7
A. Comparison Tyres Expected Lifetime
3.1. Analysis Tyre
1. How many months should a city bicycle tyre
last (estimated life expectancy at 1,000 km
mileage p.a.)? 2. How many months do you
think it will last on average?
18.13 months
37.63 months
n30
n46
13.73 months
28.82 months
8
Cause
3.1. Analysis Tyre

• Cultural Software Programming might have an
  impact on the making of tyres AND delivery of
  quality

Effect
Defect Reduction (DFMD)

• If quality is the main buyers decision, TM has
  to adopt to certain standards, without foregoing
  the beauty of its own culturak originality

9
B. Guess if you make a business appointment,
what would you expect as an
3.2. Analysis Appointment
Timeliness

• Average delay rate
• Continuous Scale 0 60 min (without missing
  cases of cancelled appointments)

n90
10
4. Improve
4. Improve

• Changing Mindsets?
• Mould (live up to talent strengths, and tamper
  shortfalls gently)
• There is no X-Y-theory, many grey zones!

11
Hofstede Translated into TQM-gt TMD
4. Improve

12
FURTHER CONCLUSION 3
4. Improve
And what will LEAD to a SOCIETAL COMPETITIVE
ADVANTAGE by TMD no matter where you are located?
CENTRE OF EXCELLENCE MALAYSIA

• Product Design innovation
• Service Distribution innovation
• Manufacturing innovation
• Total Quality concept
• By bridging the gap between University and
  Practice