Navigating Technology at Kellogg PhD Student Orientation Daniel Rebac September 19, 2003

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Navigating Technology at KelloggPhD Student
OrientationDaniel RebacSeptember 19, 2003
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Agenda

• Your Network Account
• Computer Resources and Support
• Your Network Home Directory
• Your Email Account
• Kellogg Intranet and Web Tools
• Off-campus Network Connections
• Training

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Your Network Account
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Have you

• Picked up your NetID, email address, and password
  from the Kellogg PhD Office?
• Done a Ph on yourself?
• http//directory.northwestern.edu
• Changed your password?
• https//snap.it.northwestern.edu/it/snaps/unetid.c
  gi

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Protecting Your Password

• Passwords are private
• Must be changed every 120 days
• Cannot be given out over the phone
• Your account is for your use only
• You may not let anyone else know your password
• You should not let anyone else access the network
  under your login
• Set up a secret Question and Answer
• Will allow you to identify yourself at any time
  over the phone to NUIT support staff, who can
  then remotely reset your password if you have
  forgotten it
• https//snap.it.northwestern.edu/it/snaps/renew.cg
  i?qq

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Introductions
KIS Faculty/Staff Support Group

• Daniel Rebac (Manager)
• Finance (DA Georgette Pliml)
• Marketing (DA Margie Osadnik)
• Chi Ng
• Accounting (DA Bonnie Lee)
• MEDS (DA Vicki Dekker)
• Alex Millner
• Management and Strategy (DA Kate DeWitt)
• MORS (DA Linda Piotrowski)

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Computer Resources Support
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Sources of Help SupportTechnical Support

• For Support on school-owned computer equipment
  and Kellogg Laptop Program laptops, use the
  Faculty/Staff Service Request System
• Kellogg Faculty/Staff Computing Technical
  Support Faculty/Staff Service Request System
• https//www3.kellogg.northwestern.edu/scripts/fac_
  staff_service/service_request.plx
• For support on all non-Kellogg personal computer
  equipment, contact Northwesterns IT Information
  Center at
• 491-HELP
• Kresge Hall Room 57

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Kellogg Laptop Program

• PhD students may choose to order the Kellogg
  Laptop Program computer under the same guidelines
  as 2Y MBA students, during any of the years that
  they are enrolled full-time at Kellogg
• KIS technical support for the Kellogg Laptop
  Program computer for PhD students is limited to
  the length of the manufacturer's warranty for
  hardware (generally 2 or 3 years) and is limited
  to 4 years from original purchase for the
  standard software image
• Currently, laptop is available for purchase
  between July 1 and September 30 of each academic
  year
• For more information, see Kellogg Laptop Program
  site
• www.kellogg.northwestern.edu/kis/laptop/

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Kellogg-Owned Computers Technical Support Policy

• Operating Systems
• Kellogg provides technical support only for
  Windows XP and Windows 2000 on desktop computers
  Windows XP and Windows 98 on laptop computers
• Application software
• Kellogg provides full software support only for
  Microsoft Office Pro XP, NUNET Software
  Applications Set (2001 or later), Eudora Pro 5.x,
  Microsoft Internet Explorer 5.x and higher,
  Meeting Maker 7.x, Adobe Acrobat Reader 5.x ,
  Adobe Acrobat 5.x, Dreamweaver MX and 4.x, Norton
  Antivirus.
• For research computing software as specified on
  www.kellogg.northwestern.edu/researchcomputing
• For technical support policy details
• www.kellogg.northwestern.edu/kis/fac_staff/policy.
  htm
• www.kellogg.northwestern.edu/kis/fac_staff/phdpoli
  cy.html

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Department Computers and Printers

• Your department, in consultation with KIS
  Technical Support Representative, manages the
  allocation and configuration of hardware and
  software resources for its own PhD students.
• Check with your Department Assistant about the
  resources available in your department
• Shared computers available to PhD students in
  your department
• Log on to the Kellogg domain from them and access
  your email and your network home directory

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Use of Shared Computers and Printers

• Installation of software (including web browser
  plug-ins and windows configuaration changes) on
  shared department computers
• Handled by KIS Representative to avoid problems
  for other users
• Can only be initiated by PhD student after
  approval by your departments KIS Representative
  and Department Assistant
• Shared department computers generally connected
  to shared printers by default
• To establish a connection to a shared printer
  from your laptop or from a shared computer,
  follow the instructions at
• www.kellogg.northwestern.edu/kis/docs/howto/networ
  k/printers
• Be a good citizen with public computing and
  printing
• Log off shared computers whenever you leave them
  unattended
• Dont tie up printers unnecessarily with large
  jobs
• Use a photocopier for making additional copies of
  large jobs

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Kellogg Computer Labs

• Jacobs main lab G18 and extension lab G20
• McManus main lab and exchange student lab
• Jacobs G-level hallway computers
• Specialized software for coursework and
  desktop/web publishing
• Fast laser printers, color laser printers,
  scanners, headphones, VCR for tape to digital
  conversion, Zip drives, CDRW drives
• Digital camera loaned from TSC
• 24 hour access to all labs via Marlok key(except
  Jacobs main lab, closed Fri 5pm Sat 10am, Sat
  5pm Sun 10am)

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Kellogg Computer Labs Standard Applications

• Operating System
• Windows XP Professional
• Main Applications
• Microsoft Office XP Professional Access, Excel,
  PowerPoint, Word
• Internet Explorer 6.0, Netscape Navigator 6.2
• Meeting Maker 7.1

• Additional Applications
• Adobe Acrobat (creator) 5.0
• Macromedia Dreamweaver MX
• Norton AntiVirus 8.0
• Quick Time Player 5.0.2 RealOne Player 6.0,
  Windows MediaPlayer for XP (version 9.0)
• SSH 3.0
• Van Dyke Absolute FTP 1.9.6

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Kellogg Computer Labs Specialized Applications

• _at_Risk 4.5.2
• Clemintine 7.2
• Bloomberg
• Datastream
• Equity Analysis Tool
• Matlab 6.5 R.13
• SAS 8.2
• Scientific Workplace 5

• SPSS 11.5
• Stata 8
• Style Advisor 6.5.1
• Xwin32 5.4
• Adobe PhotoShop 7
• Macromedia Flash
• OmniPage Pro 12
• Real Producer Pro
• Other Multimedia

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Personally Owned Laptop or Desktop Computers

• NUNet Software CDs are available at this class
• For more information about NUNet software, or to
  download its component programs individually
• www.it.northwestern.edu/guidelines/pc-sw.html
• Kellogg also provides a software download page
  that includes additional software used at
  Kellogg
• www.kellogg.northwestern.edu/kis/software
• For support on all personal computer equipment,
  contact Northwesterns IT Information Center at
• 491-HELP
• Kresge Hall Room 57

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Personal Data Backup

• You are responsible for all of your own data
  backup, whether it be on school-owned or
  personally-owned computers.
• Hard disks can, and often do, crash
• Operator error! Deleting files, overwriting
  files, etc.
• Back up important files to removable media
• www.kellogg.northwestern.edu/kis/fac_staff/backup.
  htm
• There are CD-RW ZIP drives in the Kellogg labs
• Purchase media at Norris Center
• A limited number of school-owned PhD student
  computers may be backed up to central servers via
  Retrospect
• Retrieval of files is by KIS staff for emergency
  data loss ONLY, not for routine storage
• Look for a sign on the computer to see if it is
  backed up
• www.kellogg.northwestern.edu/kis/fac_staff/retrosp
  ect/

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Viruses

• Major problem at Kellogg because of frequent file
  exchanges
• Some are dangerous, some just nuisances
• Spread when you open an infected file or run
  application related to infected file
• Requires continuous use of current virus scanning
  program such Norton Antivirus

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Using Norton Antivirus

• Needs to be installed and updated on personally
  owned computers
• If you dont have the NUNET software suite
  installed, download, install and configure Norton
  as follows
• www.kellogg.northwestern.edu/kis/docs/howto/softwa
  re/antivirus
• Update your data files weekly!! Run Norton
  Liveupdate once a week to keep up to date on the
  latest viruses.
• If Norton finds a virus, it can clean file
  immediately
• KIS will send an all-school email and
  instructions if Norton needs to be updated
  urgently
• Norton is already set to auto-update on
  school-owned desktop computers.

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Sources of Help SupportWeb Sites

• Kellogg Faculty/Staff Computing
• www.kellogg.northwestern.edu/kis/fac_staff
• Kellogg Student Computing
• www.kellogg.northwestern.edu/kis
• Northwestern Information Technology
• www.it.northwestern.edu
• Kellogg How-To Documentation
• www.kellogg.northwestern.edu/kis/docs/howto
• Kellogg Research Computing
• www.kellogg.northwestern.edu/researchcomputing

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Your Network Home Directory
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Network Configuration

• In order to log in to the Kellogg network and
  access your home directory, your computer must
  have specific network settings
• Kellogg-owned computers should already be
  correctly configured, but for personally owned
  computers, here are instructions
• http//www.kellogg.northwestern.edu/kis/docs/howto
  /network/networkconfig/index.htm2

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Network Personal Home Directory

• Accessible as the H drive when you log in
• Your Kellogg server space, 200 MB
• Your email is stored here when using a shared
  computer
• You must create a Mail folder here for this
  purpose
• You can give others access to folders in your H
  drive to share files
• www.kellogg.northwestern.edu/kis/docs/howto/networ
  k/fileaccess
• Check free space on your Home Directory
• Select all files located in the H drive and
  choose proporties.
• If you cannot save files or you receive errors
  generally means you are over 200MB quota.

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Publishing Your Web page

• Access your network home directory or folder
• Double click on My Computer. The home directory
  shows up as userid (H drive)
• Open the web folder within your home directory
• All web documents must be stored in the web
  folder or a sub-folder of web.
• By default, all web documents are viewable by the
  Kellogg Community.
• Permissions must be added for the world to see
• Save web page as index.htm to Web folder
• index.htm is the filename of a home page to a
  site.
• Web page filenames should not have spaces in
  them. Use an underscore _ instead of a space
  character.
• All filenames should end in .htm
• Your Web page address is
• www.kellogg.northwestern.edu/students/your_email_a
  lias
• Additional information
• TekClasses for web authoring scheduled during the
  year
• http//www.kellogg.northwestern.edu/kis/tek/ongoin
  g/index.htm
• How To documentation
• http//www.kellogg.northwestern.edu/kis/webresourc
  es

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Your Email Account
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Email using Eudora

• Standard e-mail client for Kellogg faculty/staff
• Configuring Eudora Pro 5.2
• Checking Mail
• Sending Mail
• Creating Nicknames
• Working with Mail Offline
• Attachments
• Instructions at
• www.kellogg.northwestern.edu/kis/docs/howto/softwa
  re/email/using_eudora.htm

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E-mail using Outlook

• Standard e-mail client for Kellogg MBA students
  beginning this year
• No Microsoft Exchange back-end
• No company directory
• No group calendaring
• All e-mail is stored on your laptop no server
  backup of Outlook data
• All Outlook data is stored in a .PST file
• You need to manage your Outlook PST file,
  especially without the Exchange back-end server
• When Outlook prompts you to save a back-up, say
  yes at least once a week IMPORTANT!

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NU Directory

• From the Web
• http//directory.northwestern.edu
• Enter all or part of name wild card character is
  
• You can edit your own e-mail directory listing
  via the Ph Web site if desired (auto-updated from
  student registration system)
• https//gate.it.northwestern.edu/it/edit-ph/edit.c
  gi
• From within Eudora email client
• ToolsDirectory Services
• Northwestern University box must be checked in
  Databases list
• From within Outlook email client
• In Outlook, open a new message, click To button
• Select Northwestern Directory from the pull-down
  menu.
• Click the Find button
• Type the name youre looking for in the Display
  Name field
• Use formal name
• Type most unusual part of name

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Email using Eudora on Department Shared Computers

• On any shared computer on the network
• Log on with your NetID and password
• If there is a Eudora H Mail shortcut on the
  desktop, double-click it.
• If not, right-click on the Eudora shortcut on
  the desktop and copy.
• Right-click on the desktop and choose paste
• If there isnt any Eudora shortcut on the
  desktop, do the following
• Go to StartFind and find Eudora.exe
• Right-click the icon for Eudora.exe and choose
  Create Shortcut.
• Drag or copy/paste the shortcut onto the desktop.
• Right-click on the shortcut you just created and
  choose Properties
• Click the Shortcut tab
• In the Target field, click at the end of the
  text already there, type a space, then type
  H\Mail
• In the Start In field type H\Mail, then
  Click OK
• Enter your information the first time you use
  your H\Mail.
• Instructions at
• www.kellogg.northwestern.edu/kis/docs/howto/softwa
  re/email/using_eudora.htm

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Email on Personal Computers with Eudora - I

• To maintain a separate copy of your email on your
  laptop or other personal computer
• From your personal computer, start Eudora
• Under Tools-Options-Incoming Mail, check Leave
  Mail on Server and click OK
• Then log onto any Kellogg shared computer
• Start Eudora from an H\Mail Eudora shortcut
  (create one if necessary see previous slide)
• Under Tools-Options-Incoming Mail, check Leave
  Mail on Server, check Delete from server after
  and type the number of days you want your mail to
  be available for download to your other computer
  click OK

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Email on Personal Computers with Eudora - II

• Be sure to download your email to your
  laptop/personal computer within the number of
  days you specified, after downloading it to your
  H\Mail Eudora folder
• Messages sent by you from your personal computer
  will not be saved on your H\Mail Eudora folder
  or vice versa, unless you cc yourself as you send
  them

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Web Access to Email

• You can also access your Northwestern email
  account over the web by going to
• www.northwestern.edu/webmail/
• IMPORTANT Any email you delete through this web
  gateway is permanently deleted and no longer
  exists in the mail system. You will not be able
  to access it later through Eudora (or Outlook),
  or in any other way.
• Any mail you have already downloaded to Eudora
  (or Outlook) will not be affected by what you do
  on the web email gateway.

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Email Tools

• Northwestern email tools web page
• https//gate.it.northwestern.edu/it/mailtools
• Type your NetID and password and click on one of
  the following command buttons
• Turn on vacation
• If you go on vacation and will not be checking
  your email until you return, you can set up an
  auto-response message that will go to anyone who
  sends email to you. Edit the default message if
  you wish, and click Turn on vacation
• Turn on email forwarding
• You can set up your email account to forward all
  your mail to another email account
• Turn on email replication
• Useful if you are using Blackberry or a similar
  handheld email client device
• Turn on northwestern.edu notification
• DO NOT USE THIS TOOL, because it does not apply
  to Kellogg email accounts

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Kellogg Intranet and Web Tools
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Kellogg Intranet

• Kellogg home page www.kellogg.northwestern.edu
• Northwestern home page www.northwestern.edu
• Kellogg Faculty/Staff page www.kellogg.northweste
  rn.edu/intranet/facstaff.htm
• Kellogg Intranet for Full-Time Students The
  Serial www.kellogg.northwestern.edu/student/serial
  /serial.htm
• Kellogg Event Calendar www1.kellogg.northwestern.
  edu/scripts/calendar/calendars.asp
• Faculty Bios Class Pages http//www1.kellogg.no
  rthwestern.edu/facdir/faclist.asp

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Discussion Groups

• Asynchronous multi-way discussions
• Read and post messages
• include attachments and URLs
• Benefits of discussion groups
• Can view the entire discussion thread in one spot
• Anyone can view the complete information in the
  discussion group at any time, not just people
  officially and continuously involved
• Can easily retain archive of information for
  future years
• WebBoard
• Available for classes, clubs, conferences,
  community
• Access is restricted to Kellogg students,
  faculty, staff as a whole (but not by section)
• Access can be finely restricted to selected
  individuals in the Kellogg community, if managed
  by a discussion moderator
• Interested individuals can read and reply to new
  postings via e-mail instead of the web, at their
  personal option
• More information
• www.kellogg.northwestern.edu/kis/discuss

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Web Surveys

• Cogix ViewsFlash
• Web-based software package that creates web
  surveys with automated response collection
• Many instructions on how to build the surveys
  (called polls in ViewsFlash) are on the screen
  itself, placed close to the point where they will
  be implemented
• Lengthy and complex documentation produced by
  that you can access by clicking on the Help link
• For more information
• www.kellogg.northwestern.edu/kis/viewsflash
• www.cogix.com/vf2/index.shtml

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Off-Campus Network Connections
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To Connect via Modem

• Instructions at
• www.kellogg.northwestern.edu/kis/docs/howto/networ
  k/login/
• Kellogg Modem Pool Numbers
• [phone]
• 90 minute limit
• (847) 467-MAIL, aka [phone]
• 15 minute limit
• If you have trouble connecting from off-campus,
  please call Northwestern IT Support Services at
  467-ITSS (467-4877) for immediate phone help

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Home High Speed Access

• From off-campus home with installed service
• Cable modem service
• ATT in Evanston and Chicago
• RCN (formerly 21st Century) in Chicago
• DSL service
• Wide variety of providers
• Average cost 50 per month

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Home High Speed Access

• Use Virtual Private Network (VPN) to access
  Kellogg NT network
• www.kellogg.northwestern.edu/kis/docs/howto/networ
  k/vpn
• Use Netswitcher to change between different
  required ethernet configurations
• www.kellogg.northwestern.edu/kis/docs/howto/networ
  k/netswitcher
• For more information
• www.kellogg.northwestern.edu/kis/highspeed

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Training
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Training

• NU Library Training on electronic databases
• www.library.northwestern.edu/reference/instruction
  al_services/workshops
• NU Information Technology Training
• www.northwestern.edu/training/technology
• Kellogg TEKclasses - periodic Wednesday classes
  primarily for MBA students
• Hands-on in electronic classrooms with laptops
• Check schedule periodically at
• www.kellogg.northwestern.edu/kis/tek/ongoing/