WIRELESS EMERGENCY RESPONSE TEAM Report to Federal Communications Commission, Network Reliability an - PowerPoint PPT Presentation

Loading...

PPT – WIRELESS EMERGENCY RESPONSE TEAM Report to Federal Communications Commission, Network Reliability an PowerPoint presentation | free to view - id: d96a-NjFhM



Loading


The Adobe Flash plugin is needed to view this content

Get the plugin now

View by Category
About This Presentation
Title:

WIRELESS EMERGENCY RESPONSE TEAM Report to Federal Communications Commission, Network Reliability an

Description:

Sprint PCS Verizon Wireless VoiceStream. 6/17/09. K. F. RAUSCHER. 12 ... Lucent Technologies Verizon Wireless. Motorola Wheat International. 6/17/09. K. F. RAUSCHER ... – PowerPoint PPT presentation

Number of Views:55
Avg rating:3.0/5.0
Slides: 26
Provided by: kraus2
Category:

less

Write a Comment
User Comments (0)
Transcript and Presenter's Notes

Title: WIRELESS EMERGENCY RESPONSE TEAM Report to Federal Communications Commission, Network Reliability an


1
WIRELESS EMERGENCY RESPONSE TEAMReport
toFederal Communications Commission, Network
Reliability and Interoperability Council
VOctober 30, 2001
  • KARL RAUSCHER
  • RUSS WAUGHMAN
  • BILL SMITH
  • GEE RITTENHOUSE

Director, Network Reliability Lucent
Technologies Project Lead ATT
Wireless President, Interconnection Services
CTO BellSouth Director, Wireless
Research Lucent Technologies
2
Mission
  • The Wireless Emergency Response Team
  • was established on the night of September 11,
    2001
  • to provide coordinated wireless industry mutual
    aid support
  • for Search and Rescue efforts
  • at the World Trade Center rubble.

3
Summary Statistics
  • No survivors were found
  • 33 organizations participated
  • 250 industry subject matter experts participated
  • An additional 500 volunteers staffed the Public
    Call Center
  • 134 Key Learnings
  • 23 Recommendations
  • 5,039 calls received in the WERT Public Call
    Center
  • 120 reports of a missing persons use of a cell
    phone or pager from the rubble

4
Participating Organizations
  • Arch Wireless
  • Argonne National Labratory
  • ATT
  • ATT Wireless
  • BellSouth
  • CTIA
  • Cingular Interactive
  • EDO Corporation
  • Ericsson
  • FCC
  • Lucent Technologies

SkyTel Sprint PCS Telcordia Technologies TruePosit
ion U.S. Department of Energy U.S. Marshals
Service, ESU U.S. Secret Service Verizon Verizon
Wireless VoiceStream Wheat International
Metrocall Motorola NCS NCC NRSC NRIC
Nextel NYPD NYC Mayors Office Nortel
Networks PCIA
5
Locations of Operation
Coordination Command Center
Network Surveillance Analysis
Public Call Center
Service Provider Intelligence
Ground Zero Locating
6
Outline
  • WERT Mission
  • Team Functions
  • Coordination Command Center Karl Rauscher
  • Network Surveillance Analysis - Russ Waughman
  • Service Provider Intelligence
  • Public Call Center - Bill Smith
  • Ground Zero Locating - Gee Rittenhouse
  • Next Steps

Section 3
  • Approach / Participants
  • Key Learnings
  • What Worked Well
  • Areas for Improvement
  • Areas for Further Investigation
  • Recommendations

7
Coordination Command Center Approach
Participants
  • Mission of the Coordination Command Center was to
  • Provide leadership for the entire team
  • Coordinate with authorities
  • Manage media interfaces
  • Facilitate intra-team communications
  • Participating Organizations
  • ATT
  • FCC
  • Lucent Technologies
  • NCS / NCC

8
Coordination Command Center Key Learnings
  • What Worked Well
  • high commitment of professionals/organizations in
    mutual aid
  • pre-established federal coordination function of
    NCC
  • ability to conduct rapid research
  • Areas for Improvement
  • pre-established legal framework
  • pre-defined processes, definitions and templates
  • broad language translation capabilities
  • Areas for Further Investigation
  • guidelines for communication with a trapped
    survivor between detection and location
  • special instructions for 911 centers for handling
    wireless callers
  • list of WERT capabilities available to emergency
    response teams

9
Coordination Command Center Recommendations
  • Recommendation CCC-1. NSA-1, SPI-1, PCC-1, GZL-1
  • The WERT 134 Key Learnings should be reviewed by
    the communications industry and emergency
    response entities for inclusion in Best
    Practices.
  • Recommendation NSA-2
  • Establish WERT as a permanent entity, with
    contact names and reach numbers of all carriers.
  • Recommendation CCC-4
  • The WERT should determine the most appropriate
    oversight of its operation. This oversight
    should ensure appropriate support and cooperation
    so that its Key Learnings and Recommendations can
    be properly addressed.

10
Outline
  • WERT Mission
  • Team Functions
  • Coordination Command Center
  • Network Surveillance Analysis - Russ Waughman
  • Service Provider Intelligence
  • Public Call Center - Bill Smith
  • Ground Zero Locating - Gee Rittenhouse
  • Next Steps

Section 4
  • Approach / Participants
  • Key Learnings
  • What Worked Well
  • Areas for Improvement
  • Areas for Further Investigation
  • Recommendations

11
Network Surveillance Analysis Approach
Participants
  • Mission of the Network Surveillance Analysis
    Sub Team was to
  • Look for any activity on call center list.
  • Registration, Calls, or Text Messaging activity,
  • Proactively screen 911 calls for false alarms.
  • Identify cell site of 911 call.
  • Look at call and registration history.
  • Participating Organizations
  • Arch Wireless ATT Wireless Cingular Interactive
  • Metrocall Nextel Skytel
  • Sprint PCS Verizon Wireless VoiceStream

12
Network Surveillance Analysis Key Learnings
  • What Worked Well
  • Adapted fraud, billing and trouble shooting tools
    to quickly screen call center list and 911 calls.
  • Actively pinged pagers.
  • Provided guidelines via text messages for
    preserving battery life.
  • Areas for Improvement
  • Handling 911 calls from a 3rd party.
  • Identifying Search and Rescue mobile phones.
  • Areas for Further Investigation
  • Use of text messaging to communicate with a
    victim.
  • Would the techniques learned work in another
    disaster scenario?

13
Network Surveillance Analysis Recommendations
  • Recommendation NSA-7
  • The WERT needs to consider how to prepare for
    disaster situations with significantly different
    characteristics. For example, where the disaster
    region is over several square miles . . .
  • Recommendation NSA-5
  • The wireless industry should evaluate possible
    methods for summoning aid using text messaging.
  • Recommendation NSA-6
  • The WERT Network and Surveillance and Analysis
    Sub Team should periodically rehearse the
    execution of its function. This exercise should
    include coordination with the other WERT
    functions, and directing the Ground Zero Sub Team
    in their function.

14
Outline
  • WERT Mission
  • Team Functions
  • Coordination Command Center
  • Network Surveillance Analysis - Russ Waughman
  • Service Provider Intelligence (Stu Freidlin)
  • Public Call Center - Bill Smith
  • Ground Zero Locating - Gee Rittenhouse
  • Next Steps

Section 5
15
Service Provider Intelligence Approach
Participants
  • Mission of the Service Provider Intelligence Sub
    Team
  • provide rapid response database lookup
    information associating service provider names,
    switch addresses, and tandem homing arrangement
    information with cellular phone numbers
  • Participating Organization
  • Telcordia Technologies

16
Outline
  • WERT Mission
  • Team Functions
  • Coordination Command Center
  • Network Surveillance Analysis - Russ Waughman
  • Service Provider Intelligence
  • Public Call Center - Bill Smith
  • Ground Zero Locating - Gee Rittenhouse
  • Next Steps

Section 6
  • Approach / Participants
  • Key Learnings
  • What Worked Well
  • Areas for Improvement
  • Areas for Further Investigation
  • Recommendations

17
Public Call Center Approach Participants
  • Mission of the Public Call Center was to
  • Off load calls from 911 command center and other
    government entities
  • Receive calls and collect information about
    potentially trapped survivors
  • Obtain cell and pager numbers for missing persons
  • Approach
  • BellSouth accepted request to establish call
    center
  • Formed organizing team and developed a plan
  • Evacuated existing call center utilized
    existing 800 number
  • Recruited BellSouth employees as volunteers
  • Developed a recorded announcement and operator
    script for the call center
  • Publicized 800 number via media outlets
  • Established call center within 7 hours of
    request.
  • Handled 5000 calls in 5 days
  • Participating Organization BellSouth

18
Public Call Center Key Learnings
  • What Worked Well
  • existing call center 800 number facilitated
    quick response
  • ability to overcome secure information
    restraints
  • escalation desk and conference bridge to handle
    leads for trapped survivors
  • BellSouths size and experience enabled quick
    response to recruit, organize and train large
    numbers of volunteers
  • call data input electronically and transmitted
    hourly to WERT command center
  • Opportunities for Improvement
  • identify communications companies available to
    establish call centers
  • establish (2) toll-free numbers as permanent
    numbers for future emergencies
  • Web based, secure site for real-time data entry
  • publicize what is being done with information
  • develop process for follow up
  • consider language barriers and access to 800
    numbers for international callers
  • train operators on criteria to escalate calls
  • collection of ANI and CLID from call center and
    cell phone calls

19
Public Call Center Recommendations
  • Recommendation PCC-1
  • The WERT Public Call Center 30 Key Learnings
    should be reviewed by the larger communications
    industry for inclusion in industry Best
    Practices.
  •  
  • Recommendation PCC-2
  • Major communications companies should have a
    contingency plan to offer a public call center
    for a mutual aid national crisis.

20
Outline
  • WERT Mission
  • Team Functions
  • Coordination Command Center
  • Network Surveillance Analysis - Russ Waughman
  • Service Provider Intelligence
  • Public Call Center - Bill Smith
  • Ground Zero Locating - Gee Rittenhouse
  • Next Steps

Section 7
  • Approach / Participants
  • Key Learnings
  • What Worked Well
  • Areas for Improvement
  • Areas for Further Investigation
  • Recommendations

21
Ground Zero Locating Approach Participants
  • The goal is to aid and assist in the location of
    and communication with trapped survivors who
    possess a variety of wireless personal equipment.
    Currently there is a high probability that
    victims will have access to some sort of wireless
    device (e.g. phone, pager, FOB, etc.). This
    provides a unique opportunity for passive remote
    location and establishing a wireless link for
    remote communication.
  • Participating Organizations
  • AWS Nextel
  • Cingular Interactive TruePosition
  • Lucent Technologies Verizon Wireless
  • Motorola Wheat International

22
Ground Zero Locating Key Learnings
  • What Worked Well
  • Provide extended network coverage into debris
    field using RF. repeaters, autonomous
    basestations, and basestation simulators.
  • Valid secondary Mobile Wireless channels for
    monitoring and network access.
  • Areas for Improvement
  • The ability to distinguish between buried mobiles
    and those around the periphery of the debris
    field.
  • True production-quality autonomous mobile
    equipment capable of providing location, remote
    network coverage, and two-way communication.
  • Areas for Further Investigation
  • The possible addition of an emergency mode for
    mobile equipment with extreme low-power and
    location beacons.

23
Ground Zero Locating Recommendations
  • With ubiquitous mobile and pager coverage,
    personal wireless mobile equipment provides a new
    opportunity for remote location and communication
    in search and rescue operations.
  • Minimizes risk to search and rescue teams.
  • Provides maximum utilization of resources.
  • Investigate further improvements for this new
    capability.
  • Periodic, formal test trials in buildings
    targeted for demolition. GZL-7
  • Possible location and emergency response
    enhancements to mobile equipment. GZL-3

24
Conclusion Value Added
  • Keeping rescue teams from danger by quickly
    discrediting false reports
  • Confirming as safe, individuals thought to be
    missing
  • Helping family members achieve closure
  • Assuring the public - both here and abroad - that
    all known technological approaches were being
    used to listen for any cellular or pager
    communication being sent from the rubble.
  • Documenting Key Learnings and Recommendations in
    the WERT Final Report - so that this capability
    can be enhanced and optimized

25
Conclusion Next Steps
  • The WERT Final Report available (www.nric.org)
  • Assess responses to Final Report from
  • government authorities
  • emergency response agencies
  • industry fora / associations, and
  • the public
  • Coordinate proper follow-up for the Key Learnings
    and Recommendations
  • Determine appropriate oversight for the WERT
    capability
About PowerShow.com