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Are You Listening ASMCPDI 2009

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I like to listen to people share things about themselves. ... I listen thoughtfully to music, audio books or challenging information when I travel. ... – PowerPoint PPT presentation

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Title: Are You Listening ASMCPDI 2009


1
Are You Listening? ASMCPDI 2009
  • John A. Kline, PhD
  • Professor of Leadership
  • Troy University

2
Listening Exercise
  • Listen as I read a story, then be ready to
    answer questions when I finish. This exercise is
    adapted from one of my books
  • John A. Kline, Listening Effectively
    Achieving High Standards in Communication, Upper
    Saddle River, NJ Pearson EducationPrentice
    Hall, 2003.

3
How well did you listen?
  • Distractions influence hearing listening
  • Tough to get details hearing it just once
  • You may focus on the wrong things
  • Nonverbal cues affect listening
  • Location makes a difference
  • Familiarity can be a factor

4
Fallacies about Listening
  • Listening is not my problem
  • Listening and hearing are the same
  • Good readers are good listeners
  • Smarter people are better listeners
  • Listening improves with age
  • Listening skills are difficult to learn

5
Bad Listening Habits
  • Thinking about what we are going to say
  • Interruptinghinders listening is rude
  • Talking when we should be listening
  • Listening for what we expect to hear
  • Prejudice toward speaker or subject
  • Preoccupation with other things
  • Tendency to stereotype
  • Our self-centeredness
  • Not paying attention

6
Effective Listening requires
  • Receiving
  • Attending
  • Assigning Meaning
  • Remembering
  • Responding

7
Listening Inventory
  • The next slide has ten questions. Number from
    1-10, then answer each question.
  • U Usually true
  • O Occasionally true
  • S Seldom true

8
  • I like to listen to people share things about
    themselves.
  • When someone explains something to me, I have
    trouble explaining it to others.
  • I remember an individuals voice even when Ive
    not heard it for a long time.
  • People dont like to share their ideas or things
    about themselves with me.
  • I dont particularly enjoy listening to
    inspirational, entertaining or humorous speakers.
  • Speakers non-verbal behavior or voice affects my
    understanding of their message.
  • I can recognize how a speakers information fits
    with what I already know.
  • I listen thoughtfully to music, audio books or
    challenging information when I travel.
  • I often question and ponder a speakers ideas.
  • I dont question what experts have to say on a
    subject of their expertise.

9
Listening Inventory Answer Key
  • Questions 1, 3, 7, 8, 9
  • U 3
  • O 2
  • S 1
  • Questions 2, 4, 5, 6, 10
  • S 3
  • O 2
  • U 1

10
Listening Inventory Answer Key 3
  • Relationship 1, 4
  • Informational 2, 7
  • Appreciative 5, 8
  • Discriminative 3, 6
  • Critical 9,10
  • Note This simple little test is a very
    abbreviated version of a longer test and is NOT a
    valid measure, but does help us understand the
    different types of listening.

11
Types of Listening
  • INFORMATIVE understand message
  • RELATIONAL understand speaker
  • APPRECIATIVE enjoy message, music, etc.
  • DISCRIMINATIVE distinguish sounds
  • CRITICAL evaluate message or person

12
Relational Listening
  • Want to listen
  • Suspend judgment
  • Encourage others to share
  • Be aware of our own feelings
  • See from other persons perspective

13
Informative Listening
  • Ready to listen
  • Adjust to situation
  • Adjust to speed differential
  • Focus on key points
  • Look for relationships

14
Exercise Value of seeing Relationships
  • Listen (dont write) as I read a list of ten
    words. Then when I have finished, write as many
    as you can remember.

15
Appreciative Listening
  • Listen at times with no distractions
  • Try to understand the speaker
  • Determine how it applies to you
  • Expand your listening tastes
  • Listen without multi-tasking

16
Discriminative Listening
  • Know it is the basis of all listening
  • Be sensitive to speaker variations
  • Listen for nuances of meaning
  • Listen for vocalized cues
  • Watch nonverbal behavior

17
Critical Listening
  • Know yourselfbad/good times?
  • Know the necessary background
  • Keep an open mind
  • Dont be swayed by emotion/feelings
  • Delay the decision if not sure

18
So What?
  • Make Listening a priority
  • Keep on working at it
  • You will improve
  • Its worth it
  • Listen!

19
Are You Listening? ASMCPDI 2009
  • John A. Kline, PhD
  • Professor of Leadership
  • Troy University
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