Shopping and ORM Solutions

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Title:

Shopping and ORM Solutions

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Online Shopping. Electronic Software Distribution. Configurator Tools ... Proper image of the online shop. Cross-selling and cross-promotion. Implementing method ... – PowerPoint PPT presentation

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Title: Shopping and ORM Solutions


1
Chapter 7
  • Shopping and ORM Solutions

2
Agenda
  • Online Shopping
  • Electronic Software Distribution
  • Configurator Tools
  • Operational Resources Management
  • Pricing on Internet

3
Online Shopping
  • Business requirements
  • Setting up consideration
  • Tracking customers
  • Process orders
  • Administration
  • Software feature
  • Software selection

4
Business Requirements
  • Select products
  • Proper image of the online shop
  • Cross-selling and cross-promotion
  • Implementing method
  • In house
  • Outsourcing
  • ISP hosting

5
Setting Up Consideration
  • Competent employees
  • Tracking customer
  • Proper logistics partner and bank
  • Software selection
  • Additional features
  • Auto-responder
  • Chat room
  • Newsgroup
  • Automatic search engine
  • configurator

6
Tracking Customers
  • Basic authentication
  • Login and password
  • Cookies
  • Domain name
  • IP address
  • Personalized URLs
  • Strong authentication
  • Digital certificates

7
Process Order
  • Shopping basket
  • Add and delete items
  • Change amount
  • Order method
  • Web page
  • E-mail
  • Fax
  • Telephone
  • Normal mail

8
Process Order
  • Payment System
  • Security for credit card secure socket layer
    (SSL) and secure electronic transaction (SET)
  • Paper and electronic cheques
  • Invoice
  • Cash on demand
  • Automatic acknowledgements
  • E-mail
  • Fax

9
Process Order
  • Discount calculation
  • Tracking
  • Order status
  • Customer feedback

10
Administration
  • Update product price
  • Online
  • Off line
  • Database integration
  • Entire buying process
  • Marketing research
  • Inventory management
  • Availability
  • Peak time
  • Prioritization
  • Customers

11
Software Feature
  • Database
  • Shopping basket
  • Order and payment process
  • Payment
  • Reporting
  • Search engine
  • Web design templates
  • Terms and conditions
  • Interfaces
  • Existing databases
  • Enterprise and legacy applications

12
Software Selection
  • Criteria
  • Type hosting or product
  • Platform
  • Price
  • Feature
  • Others?
  • Product
  • HP Emporium
  • IBM Net.Commerce
  • Microsoft Commerce Server

13
Agenda
  • Online Shopping
  • Electronic Software Distribution
  • Configurator Tools
  • Operational Resources Management
  • Pricing on Internet

14
Electronic Software Distribution
  • Benefit
  • Problem strategy

15
Benefit
  • Reduce cost
  • Shipping
  • Duplication
  • Delivery
  • Inventory
  • Flexible pricing strategy
  • Concurrent licenses database management systems
  • Licensed periods shareware or tryware or digital
    certificates
  • Licensed session or time hotel installation

16
Problem Strategy
  • Pirating
  • Digital infrastructure strategy
  • Compression format (FlashPix)
  • Copy prevention (cSafe)
  • Devices (ImageLock)
  • Implementing consideration
  • Easy to use (no. of installation, updating)
  • No additional hardware

17
Agenda
  • Online Shopping
  • Electronic Software Distribution
  • Configurator Tools
  • Operational Resources Management
  • Pricing on Internet

18
Configurator Tools
  • Help customer to configure the desired product
  • Benefits
  • Reduce technical people in pre-sales and sales
  • Reduce the return rate
  • Reduce time requirement
  • Products
  • BT Squared Technologies
  • Trilogy

19
Agenda
  • Online Shopping
  • Electronic Software Distribution
  • Configurator Tools
  • Operational Resources Management
  • Pricing on Internet

20
Operational Resource Management
  • Digitizing the paper based operational resource
    management
  • Benefits
  • Reduce transaction cost and price
  • Track order
  • Centralized control
  • Features
  • Administration tool non technical person
  • Catalogue support multiple suppliers
  • Search engine
  • Enterprise integration
  • Localization price and product
  • Reporting
  • Workflow

21
Operational Resource Management
  • Products
  • Commerce Chain by Commerce One
  • Netscape CommerceXpert

22
Agenda
  • Online Shopping
  • Electronic Software Distribution
  • Configurator Tools
  • Operational Resources Management
  • Pricing on Internet

23
Pricing on Internet
  • Advertising pays the product
  • Buyers willingness to pay
  • Transaction costs based billing

24
  • How do you use ESD and configurator in your
    organization to improve operation efficiency?
  • Can you think the major features which are needed
    when you select a ORM tool?
  • How does these new Internet pricing affect the
    traditional business?

25
Points to Remember
  • Online Shopping
  • Electronic Software Distribution
  • Configurator Tools
  • Operational Resources Management
  • Pricing on Internet
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