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About This Presentation
Title:
Shopping and ORM Solutions
Description:
Online Shopping. Electronic Software Distribution. Configurator Tools ... Proper image of the online shop. Cross-selling and cross-promotion. Implementing method ... – PowerPoint PPT presentation
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97
Avg rating:
3.0/5.0
Slides:
26
Provided by:
CBA3
Learn more at:
https://www.csus.edu
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Transcript and Presenter's Notes
Title: Shopping and ORM Solutions
1
Chapter 7
Shopping and ORM Solutions
2
Agenda
Online Shopping
Electronic Software Distribution
Configurator Tools
Operational Resources Management
Pricing on Internet
3
Online Shopping
Business requirements
Setting up consideration
Tracking customers
Process orders
Administration
Software feature
Software selection
4
Business Requirements
Select products
Proper image of the online shop
Cross-selling and cross-promotion
Implementing method
In house
Outsourcing
ISP hosting
5
Setting Up Consideration
Competent employees
Tracking customer
Proper logistics partner and bank
Software selection
Additional features
Auto-responder
Chat room
Newsgroup
Automatic search engine
configurator
6
Tracking Customers
Basic authentication
Login and password
Cookies
Domain name
IP address
Personalized URLs
Strong authentication
Digital certificates
7
Process Order
Shopping basket
Add and delete items
Change amount
Order method
Web page
E-mail
Fax
Telephone
Normal mail
8
Process Order
Payment System
Security for credit card secure socket layer
(SSL) and secure electronic transaction (SET)
Paper and electronic cheques
Invoice
Cash on demand
Automatic acknowledgements
E-mail
Fax
9
Process Order
Discount calculation
Tracking
Order status
Customer feedback
10
Administration
Update product price
Online
Off line
Database integration
Entire buying process
Marketing research
Inventory management
Availability
Peak time
Prioritization
Customers
11
Software Feature
Database
Shopping basket
Order and payment process
Payment
Reporting
Search engine
Web design templates
Terms and conditions
Interfaces
Existing databases
Enterprise and legacy applications
12
Software Selection
Criteria
Type hosting or product
Platform
Price
Feature
Others?
Product
HP Emporium
IBM Net.Commerce
Microsoft Commerce Server
13
Agenda
Online Shopping
Electronic Software Distribution
Configurator Tools
Operational Resources Management
Pricing on Internet
14
Electronic Software Distribution
Benefit
Problem strategy
15
Benefit
Reduce cost
Shipping
Duplication
Delivery
Inventory
Flexible pricing strategy
Concurrent licenses database management systems
Licensed periods shareware or tryware or digital
certificates
Licensed session or time hotel installation
16
Problem Strategy
Pirating
Digital infrastructure strategy
Compression format (FlashPix)
Copy prevention (cSafe)
Devices (ImageLock)
Implementing consideration
Easy to use (no. of installation, updating)
No additional hardware
17
Agenda
Online Shopping
Electronic Software Distribution
Configurator Tools
Operational Resources Management
Pricing on Internet
18
Configurator Tools
Help customer to configure the desired product
Benefits
Reduce technical people in pre-sales and sales
Reduce the return rate
Reduce time requirement
Products
BT Squared Technologies
Trilogy
19
Agenda
Online Shopping
Electronic Software Distribution
Configurator Tools
Operational Resources Management
Pricing on Internet
20
Operational Resource Management
Digitizing the paper based operational resource
management
Benefits
Reduce transaction cost and price
Track order
Centralized control
Features
Administration tool non technical person
Catalogue support multiple suppliers
Search engine
Enterprise integration
Localization price and product
Reporting
Workflow
21
Operational Resource Management
Products
Commerce Chain by Commerce One
Netscape CommerceXpert
22
Agenda
Online Shopping
Electronic Software Distribution
Configurator Tools
Operational Resources Management
Pricing on Internet
23
Pricing on Internet
Advertising pays the product
Buyers willingness to pay
Transaction costs based billing
24
How do you use ESD and configurator in your
organization to improve operation efficiency?
Can you think the major features which are needed
when you select a ORM tool?
How does these new Internet pricing affect the
traditional business?
25
Points to Remember
Online Shopping
Electronic Software Distribution
Configurator Tools
Operational Resources Management
Pricing on Internet
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