Title: ELECTRICITY%20CONSUMER%20-%20RIGHTS%20AND%20PRIVELEGES%20AND%20DUTIES%20AND%20OBLIGATIONS
1ELECTRICITY CONSUMER - RIGHTS AND PRIVELEGES AND
DUTIES AND OBLIGATIONS
- D.S.HANUMANTHA RAO B.E.(Hons) PGDM (IIMA)
- FORMER MEMBER,
- TAMIL NADU ELECTRICITY REGULATORY COMMISSION,
- CHENNAI
- CONTACT No
- 044- 2474 0316
- E-mail dshr_at_dataone.In
2Who is an electricity consumer?
- ANY PERSON WHO IS SUPPLIED WITH ELECTRICITY FOR
- HIS OWN USE BY A LICENSEE OR THE GOVERNMENT OR
- BY ANY OTHER PERSON, ENGAGED IN THE BUSINESS OF
- SUPPLYING ELECTRICITY TO THE PUBLIC UNDER THIS
ACT OR - ANY OTHER LAW FOR THE TIME BRING IN FORCE AND
- INCLUDES ANY PERSON WHOSE PREMISES ARE FOR THE
- TIME BEING CONNECTED FOR THE PURPOSE OF RECEIVING
- ELECTRICITY WITH THE WORKS OF A LICENSEE,
- GOVERNMENT OR SUCH OTHER PERSON, AS THE CASE MAY
BE.
3IS A NEW APPLICANT OR AN INTENDING ELECTRICITY
CONSUMER, A CONSUMER UNDER THE ACT?
4YES, HE IS ALSO AN ELECTRICITY CONSUMER
5Indian Power Sector
- Power in Concurrent list
- Both Central and State Governments have
jurisdiction - Power Sector in States
- Vertically integrated State Electricity
Boards - (being restructured)
- Central Public Sector Undertakings
- Own 34.4 of the capacity States 52.7
6Indian Power Scene30-12-2007
- Capacity140301 MW
- Hydel-24.7
- Thermal- 64.6
- Coal 53.2
- Gas and diesel 11.4
- Wind 7.8
- Nuclear 2.9
- S- 72231 MW
- C- 47351 MW
- P 18669 MW
- AVAILABILITY 83.72
- PLF PUBLIC 77.03
- PRIVATE 86.35
- TD LOSSES 30.42
- PEAK POWER SHORTAGE 13.80
- ENERGY SHORTAGE 9.6
7GROWTH OF THE INDIAN POWER SECTOR
- POWER GENERATING CAPACITY HAS GROWN MANIFOLD FROM
1712 MW IN 1950 TO MORE THAN 140301 AS OF TODAY. - THE TRANSMISSION LINES HAVE ALSO GROWN FROM A
MERE 2708 CKM IN 1950 TO MORE THAN 251195 CKM
TODAY. - MORE THAN 80 OF 580000 VILLAGES HAVE BEEN
ELECTRIFIED THE BALANCE WILL BE COMPLETED BY
2007. - ABOUT 60 OF THE POPULATION HAVE ACCESS TO
ELECTRICITY THE BALANCE WILL BE COMPLETED BY
2012.
8Present scenario - the challenge
Financial health of SEBs
Business as usual continues Results targeted
Losses (Rs. Cr.)
Years
Contd. ..
9Present scenario - the challenge Contd. ..
Power removing shortages and improving
Reliability Quality
Results targeted
Peaking Shortage
Installed Capacity
108,000 MW
146,000 MW
212,000 MW
10PHYSICAL ACHIEVEMENT
- 8 TH PLAN TARGET 30538 MW
- ACTUAL 16323 MW
- 9 TH PLAN TARGET 40245 MW
- ACTUAL 20892 MW
- 10 th plan TARGET 41110 MW
- ACTUAL 21180 MW (30/04/2007)
- 11 th plan78577 MW 12 th Plan 107500 MW
11OPERATING COST AND REALISATION IN PAISE PER UNIT
- 96-97 215.68 165.30
- 97-98 239.70 180.30
- 98-99 262.50 185.50
- 99-00 283.00 199.00
- 00-01 308.30 212.00
- 01-02 - 339.0 - 229.00
- 02-03- 47p / FOR TN
- 03-04- 27 p/ FOR TN
- 04-05- 40 p/ FOR TN
12Three Crises in the Power Sector Financial Crisis
(Utilities and Governments) Crisis of
Performance Crisis of Governance Control of
Vested Interests on Decisions and Execution
Breakdown of Mechanisms for Transparency, Accoun
tability, and Participation (TAP) Crisis of
Governance
13WEAKNESSES OF SEBs
- POOR FINANCIAL POSITION
- HIGH T D LOSSES.
- LARGE INVESTMENT NEEDS.
- COMPLEX ORGANISATION STRUCTURE AND PROCEDURES
- HIGHLY SUBSIDISED TARIFFS
- LARGE UNMETERED SUPPLIES.
- LOW ELECTRICITY COVERAGE.
- LOW EMPLOYEE PRODUCTIVITY.
- POOR QUALITY OF POWER,
14POWER SECTOR DEVELOPMENT
OBJECTIVES
STRATEGY
ACTION
- Sufficient power for 8 economic
- growth
Generation
Transmission
Distribution
Regulation
Financing
Conservation
Communication
Legislative initiatives
15Distribution
- STRATEGY
- Distribution Reforms aimed at
- System upgradation (APDRP)
- Loss reduction (Aggregate Technical Commercial
losses) - Theft control
- Consumer orientation
- Commercialization
- Decentralized distributed generation and supply
for rural areas - Introducing competition
- I.T. to replace human interfaces
16- ACTION
- Energy accounting
- Metering
- Organization restructuring
- Franchisees
- Technology input
- Anti theft laws
- Accelerated Power Development Reform Programme
(APDRP) - Incentive linked development package
- Five years Business plan
- Reliability index
- Rating of utilities
- Rural Elect. Supply Technology Mission (REST)
- Accelerated Rural Electrification Programme
17Communication
- Political consensus.
- Public Awareness
- Media support
18(No Transcript)
19PERCEPTION OF ELECTRICITY SERVICE
- SERVICE IS A KEY TO FUTURE GROWTH AND SUCCESS
- POOR SERVICE IS EVERYWHERE
- SERVICE CRISIS IS LOOMING AND PROVIDERS ARE NOT
AWARE OF IT - CONSIDERABLE DISSATISFACTION AT THE CONSUMER
LEVEL NO SWAPPING OF PROVIDER OF SERVICE - THE CONSUMERS ARE DEMANDING
20SERVICE DIMENSIONS
- TECHNICAL QUALITY OF SERVICE WHAT OF IT? MOSTLY
PRODUCT FEATURES - FUNCTIONAL QUALITY HOW OF IT?- SERVICE QUALITY,
ASSURANCE - COURTESY WITH EMPATHY, RELIABILITY,
SPEED OF SERVICE AND TANGIBLES APPEARANCE OF
PHYSICAL FACILITIES, EQUIPMENT, PERSONNEL AND
COMMUNICATION DEVICES (TOLL FREE-PHONE, CONSUMER
FOCUS GROUPS, INDEPENDENT OBSERVATIONS,
QUESTIONNAIRES, PERSONAL VISITS, TELEVISION AND
LINE ADVERTISEMENTS) -
21MY VIEW
- THE MORE THE INDUSTRY IS MONOPOLISTIC, THE LONGER
THE BUSINESS IS IN EXISTENCE, THE MORE LIKELY
THAT, THAT BUSINESS HAS LOST ITS SIGHT ON WHAT IS
IMPORTANT IN SERVICE TO CONSUMERS.
22POWER T(RI)ANGLE
- Kva cos(phi) kw
- Kw x hour Kwhr
- 1 Kw x 1 hour 1 unit
KVA
KVAR
23PUBLIC INTEREST ?
- IN INDIA, ELECTRIC UTILITY IS A COMMERCIAL
ORGANISATION SINCE AROUND 1978. - CERC/SERCs ARE SUPPOSEDLY TO ACT INDEPENDENT OF
THE APPROPRIATE GOVERNMENTS. - THEY HAVE OVERRIDING MANDATORY POWERS ON ALL ACTS
EXCEPTING THE ATOMIC ENERGY ACT, CONSUMER
PROTECTION ACT AND RAILWAYS ACT - THE APPROPRIATE GOVERNMENTS CAN GIVE DIRECTIONS
TO ERCS IN PUBLIC INTEREST (SECTIONS 107 AND
108). THE APPROPRIATE GOVERNMENTS DECISIONS IN
CASE OF ANY QUESTION ARISING ABOUT PUBLIC
INTEREST IS FINAL. - HAVE WE DEFINED WHAT IS MEANT BY PUBLIC INTEREST?
24WHAT IS PUBLIC INTEREST?
- INTER AND INTRA CLASS OR INTER-GENERATIONAL
EQUITY. - EQUAL TREATMENT OF EQUALS
- BALANCING LONG AND SHORT TERM GOALS THAT HAVE THE
POTENTIAL TO AFFECT INTER-GENERATIONAL BALANCE. - PROTECTING AGAINST THE ABUSE OF MONOPOLY POWER.
- GENERAL PROTECTION OF HEALTH AND WELFARE OF THE
CITIZENS OF THE STATE, NATION AND THE WORLD.
25LICENSEES MUST DO
- on an application by the owner or occupier of any
premises, give supply of electricity to such
premises, within one month after receipt of the
application requiring such supply - no person shall be entitled to demand, or to
continue to receive, from a licensee a supply of
electricity for any premises having a separate
supply unless he has agreed with the licensee to
pay to him such price as determined by the
Appropriate Commission . - If a distribution licensee fails to supply the
electricity within the period specified in
sub-section (1), he shall be liable to a penalty
which may extend to one thousand rupees for each
day of default.
26CHARGES
- The charges for electricity supplied by a
distribution licensee shall be - - fixed in accordance with the methods and the
principles as may be specified by the concerned
State Commission - published in such manner so as to give adequate
publicity for such charges and prices. - a fixed charge in addition to the charge for the
actual electricity supplied - a rent or other charges in respect of any
electric meter or electrical plant provided by
the distribution licensee.
27NO FAVOURS
- a distribution licensee shall not show undue
preference to any person or class of persons or
discrimination against any person or class of
persons - a distribution licensee to charge from a person
requiring a supply of electricity (in pursuance
of section 43) any expenses reasonably incurred
in providing any electric line or electrical
plant used for the purpose of giving that supply.
28SECURITY
- any person, who requires a supply of electricity
in pursuance of section 43, to give him
reasonable security, as determined by regulations
- in respect of the electricity supplied to such
persons or - where any electric line or electrical
plant or electric meter is to be provided for
supplying electricity to person, in respect of
the provision of such line or plant or meter, and
if that person fails to give such security, the
distribution licensee may, if he thinks fit,
refuse to give the supply or to provide the line
or plant or meter for the period during which the
failure continues. - The distribution licensee shall pay interest
equivalent to the bank rate or more, as may be
specified by the concerned State Commission, on
the security referred to in sub-section (1) and
refund such security on the request of the person
who gave such security.
29SECURITY NOT NECESSARY
- A distribution licensee shall not be entitled to
require security in pursuance of clause (a) of
sub-section (1) if the person requiring the
supply is prepared to take the supply through a
pre-payment meter.
30CONSTRAINTS
- A distribution licensee may require any person
who requires a supply of electricity to accept - - any restrictions which may be imposed for the
purpose of enabling the distribution licensee to
comply with regulations made under section 53 - any terms restricting any liability of the
distribution licensee for economic loss resulting
from negligence of the person to whom the
electricity is supplied.
31CONSUMER GRIEVANCE REDRESSAL FORUM
- Every distribution licensee shall, within six
months from the appointed date or date of grant
of licence, whichever is earlier, establish a
forum for redressal of grievances of the
consumers in accordance with the guidelines as
may be specified by the State Commission.
32C G R F i
- Any consumer in the area of supply of the
licensee shall not have to travel more than 100
Kilometres to submit his complaint with the forum
for redressal. - The forum shall consist of three members to be
appointed by the distribution licensee with the
following composition. - (a) Chairperson of the forum shall be a full time
officer of the licensee not lower in rank than
the rank of Superintending Engineer. - (b) One member shall be a person with 15 to 20
years experience in financial / legal profession
and shall be nominated by the District Collector
of the district where the - forum is head quartered.
- (c) Another member shall be from a registered
society of NGO or a consumer organization or a
consumer activist and shall be nominated by the
District Collector of the district where the
forum is head quartered.
33C G R F ii
- The applications/bills/receipts issued by the
Licensee to the consumers shall contain the
address of the concerned Consumer Grievance
Redressal Forum and the statement 'Complainants
whose grievance is not redressed by the official
of the Licensee may approach the Consumer
Grievance Redressal Forum' shall also be printed
on it.
34C G R F iii CONTD
- On receipt of the comments from the licensee
or otherwise, the forum shall complete enquiry as
expeditiously as possible and every endeavour
shall be made to pass appropriate order on the
complaint within a maximum period of 2 months
from the date of receipt of complaint by the
forum. - The licensee shall implement the decisions of the
forum within the timeframe specified in the order
and report compliance to the forum within 5 days
of the implementation of the order. - Any person aggrieved by an order made by the
forum may prefer an appeal against such order to
the Electricity Ombudsman within a period of 30
days from the date of Order
35ELECTRICITY OMBUDSMAN
- Any consumer, who is aggrieved by non-redressal
of his grievances may make a representation for
the redressal of his grievance to an authority to
be known as Ombudsman to be appointed or
designated by the State Commission
36POWERS OF OMBUDSMAN
- The Electricity Ombudsman shall have the
following powers and duties. - To receive the appeal petitions against the order
of the consumer grievance redressal forum and
consider such complaints and facilitate their
satisfaction or settlement by agreement, through
conciliation and mediation between a licensee and
the aggrieved parties or by passing an award in
accordance with the Act and Rules or Regulations
made thereunder.
37APPEAL AVENUES
- AGAINST LICENSEE, WHEN PETITION FAILS
- CGRF
- OMBUDSMAN
- ELECTRICITY REGULATORY COMMISSION
- APPELLATE TRIBUNAL FOR ELECTRICITY
- HIGHCOURT/SUPREME COURT
38Details of consumers TN
- HT CONSUMERS
- IA -3860 (38.60)
- IIA 706
- IIB 3
- III -1128 Com
- IV 12
- V - 6
- 5715 - 32 consn
- 52 revenue
- LT CONSUMERS
- IA -11974293 (24.76) Dom
- IB -1020509 huts
- IC 481
- IIA-321352
- IIB-109304
- IIC-46573
- IIIA-iii 119713
- IIIB-310535
- IV -1768052 (20.84) Ag
- V- 2122967 Others 3688 (8.96) Com
39STANDARDS OF PERFORMANCE
- The Appropriate Commission may, after
consultation with the licensees and persons
likely to be affected, specify standards of
performance of a licensee or a class of
licensees. - If a licensee fails to meet the standards
specified under subsection (1), without prejudice
to any penalty which may be imposed or
prosecution be initiated, he shall be liable to
pay such compensation to the person affected as
may be determined by the Appropriate Commission
Provided that before determination of
compensation, the concerned licensee shall be
given a reasonable opportunity of being heard. - The compensation determined under sub-section (2)
shall be paid by the concerned licensee within
ninety days of such determination.
40- Table I
- Category Time Schedule for LT
- (a) Involving no extension or
- improvement work - Preferably within a week but
not exceeding 30 days - (b) Involving Extension and Improvement without
Power Transformers -60 days - (c) Involving Extension and Improvement with
Power Transformers -90 days - Table II
- Category Time Schedule for HT / EHT
- HT EHT
- Involving Extension Improvement 60 days 150
days 120 days - Involving the enhancement of Power
Transformer/Addition of Power Transformer 180
days - (c) Involving the Commissioning of new substation
180 days 270 days
41 Table Interruption Due To Power Failure -
Restoration Time
Corporation Urban Municipalities Rural
Hill
Area HT Supply failure 1 hour
3 hours 6 hrs
12hrs Fault in Transformer Structure or LT Line
or 2 hours 4 hrs
6 hrs 12 hrs Pillar Box Fault of Distribution
24 hrs 48 hrs
48 hrs 48 hrs Transformer Individual Service
3 hrs 9 hrs
12 hrs 24 hrs Connection fault
42Section 50 of the Electricity Act, 2003
- specifies that the supply code shall provide for
- (1) recovery of electricity charges,
- (2) intervals for billing of electricity charges,
- (3) disconnection of supply of electricity for
non-payment thereof, - (4) restoration of supply of electricity,
- (5) tampering, distress or damage to electrical
plant, electric lines or meter, - (6) entry of distribution Licensee or any person
acting on his behalf for disconnecting supply and
removing the meter, entry for replacing, altering
or maintaining electric lines or electrical plant
or meter etc
43Categories of supply
- Supply of electricity available to the consumer
is of the following categories- - a. Single-phase 2 wire 240 volts between phase
and neutral for supply to a total connected load - not exceeding 4000 watts (including power loads).
- b. Three-phase 4 wire 415 volts between phases
and 240 volts between phase and neutral for
supply to a total connected load exceeding 4000
watts but not exceeding a demand of 112 KW. - c. The consumer may elect to avail supply under
any one of the above categories where the
connected load does not exceed 4000 watts. - d. Three-phase 3 wire, 11,000 volts and above
between phases for power installation exceeding a
demand of 112 KW, the minimum demand however
being 63 KVA. - e. The consumer shall avail supply at 33 kV and
above when the demand is 5 MVA and above.
44Charges recoverable by the Licensee from
theconsumers
- (1) Tariff related charges, namely, -
- (i) The price of electricity supplied by him to
the consumer which shall be in accordance with
the tariff rates as the Commission may fix from
time to time, for HT supply, LT supply ,
temporary supply and for different categories of
consumers. In case the temporary - supply is for construction of residential
houses, housing complexes, the tariff shall be
Commercial Tariff till the completion of
construction and to be changed to appropriate
tariff on completion. Where it is intended to use
Floor Polishing equipments, welding - equipments for repairs/ maintenance and such
other portable equipments temporarily in a
premises having permanent supply, such use shall
not be treated as temporary supply for purpose of
levying charges.. It shall be construed as
regular consumption under the - permanent supply tariff.
- (ii) Demand charges for HT supply and fixed
charges for LT supply shall be payable by the
consumer in accordance with the rates as the
Commission may fix from time to time for
different categories of consumers.
45Charges recoverable by the Licensee from
theconsumers
- (iii) Disincentive for power factor
- Every consumer shall maintain a power factor- In
case of LT supply, of 0.85 lag and In case HT
supply, of 0.90 lag failing which he shall be
liable to pay compensation by way of Disincentive
at such rates as the Commission may declare from
time to time. Likewise, the consumer who
maintains the power factor above a specified
level may be rewarded by way of incentive at such
rates as the Commission may declare from time to
time which shall be adjusted in the bill. - (iv) Additional charges for harmonics dumping
- Where any equipment installed by a consumer
generates harmonics, the consumer shall provide
adequate harmonic suppression units to avoid
dumping of harmonics into Licensees distribution
system and the Licensee is at liberty to provide
suitable metering equipment to measure the
harmonic level pursuant to such harmonic. Where
the consumer fails to provide such units, he
shall be liable to pay compensation at such rates
as the Commission may declare from time to time.
46Charges recoverable by the Licensee from
theconsumers
- (v) The tax or duty, if any, on electricity
supplied or consumed as may be levied by the
State Government which shall be credited to the
Government account as per the directions received
from Government from time to time. - At the time of extension of period of temporary
supply, it shall be ensured that the advance
current consumption (CC) charges are adequate.
The CC charges shall be adjusted against the
advance CC charges
47Miscellaneous charges
- (1) Capacitor Compensation charge
- (2) Excess demand charge
- (3) Excess Contracted load charge
- (4) Belated payment surcharge (BPSC)
- (5) Additional Security Deposit
- (6) Service / Line shifting charge.
- (7) Name Transfer charge
48Miscellaneous charges
- Reconnection Charge
- Consumer Meter Card Replacement Charge
- Dishonoured cheque service charge
- Meter Related Charges
- Application Registration Charge
- Minimum Charges
49Periodicity of the meter reading for various
categories of consumers
- Consumer Category Periodicity of
Meter Reading - Agriculture Metered and Un-metered (flat rate)
Monthly - Domestic/Non Domestic Bimonthly
- Bulk Supply
Monthly - HT Industry
Monthly - LT Industry
Monthly - Street light, Public Waterworks
Monthly - Temporary Metered Supply
Monthly - Railways Traction.
Monthly
50DETAILS OF BILLING I
- (1) Bill Number, Cycle and Group No
- (2) Date of the bill
- (3) Consumer/Account No., name and address of the
Consumer - (4) Name of Sub-division
- (5) Type of supply (i.e. single phase,
three-phase LT or HT) - (6) Contract demand (if applicable)
- (7) Connected load
- (8) Category of consumer (i.e. domestic,
non-domestic etc.) - (9) Status of meter (OK/defective/missing/Door
Lock etc.)
51DETAILS OF BILLING II
- (10) Meter No and meter make. - In case
replacement of energy meter is involved during
the billing cycle, the meter numbers of old and
the new meters, date of replacement, final
reading of old meter and initial reading of new
meter at the time of replacing the meter shall
also be indicated on the bill. - (11) Multiplying Factor of the meter
- (12) Billing cycle
- (13) Initial meter reading of the billing
period/cycle with date - (14) Final meter reading of the billing
period/cycle with date - (15) Number of units consumed during the
billing cycle or attributed to un-metered
connection - (16) Energy / Monthly Minimum Charges
(Supply of Power SOP) - (17) Credit (money value
52DETAILS OF BILLING III
- (18) Fixed Charges
- (19) Rentals-meter service Equipment
- (20) Capacitor Surcharge
- (21) Electricity Duty (ED)
- (22) Municipality Tax (MT)
- (23) FSA (Fuel Surcharge Adjustment) charges
- (24) Charge for low power factor
- (25) Interest on instalments due
53DETAILS OF BILLING IV
- (26) Total current month demand (where
applicable and the consumer has been provided
with MDI facility on the meter) - (27) Arrears (Break up of SOP and Additional
charge for delayed payment, ED, MT)-Preceding
financial year. (SOP and Additional charge for
delayed payment should be separately aggregated) - (28) Arrears (Break up of SOP and Additional
charge for delayed payment, ED, MT)-Current
financial year (SOP and Additional charge for
delayed payment should be separately aggregated) - (29) Others (sundry charges) with brief
explanation - (30) Total amount due
54DETAILS OF BILLING V
- (31) Adjustment
- (32) Net Amount payable by due date (rounded
off) - (33) Additional charge for delayed payment
- (34) Amount payable after due date (rounded
off) - (35) Due Date for payment
- (36) Security Deposit and Interest thereon
(once in a year in the month of April) - (37) Applicable tariff on the date of
billing - (38) Mode of payment
- (39) Amount, date and Bill receipt number of
the last payment received - (40) In case of cheques and bank drafts, the
receiving authority in whose favour the amount
should be drawn - (41) Notice under section 56 of the
Electricity Act 2003(for defaulters only and for
others it may be treated as information) - (42) Area specific information
55DETAILS OF BILLING VI
- a)The name(s)/address(s) of collection centers
and working hours for collection of bills. - b) Designation/address and telephone number(s) of
the authority with whom grievance pertaining to
bills can be lodged. - c)Address(es) and telephone number(s) of
Complaint centers. - (43) Address and telephone numbers of the Forum
and the Ombudsman constituted under section 42 of
the Act - (44) Compensation paid (under standard of
performance, regulation 2004) - The bill may contain additional information in
respect of consumers covered under two-part
tariff.
56Erroneous / Disputed Bills
- The consumer shall deposit under protest
- (a) an amount equal to the sum claimed from
him, or - (b) the electricity charges due from him for
each month calculated on the basis of average of
amounts for electricity paid by him during the
preceding six months, - whichever is less, pending disposal of any
dispute between the consumer and the licensee.
57Disconnection of supply due to non-payment
- - Where a consumer neglects to pay any
consumption charge for electricity or any other
amount due from him to a Licensee, by the due
date mentioned in the bill, in respect of supply
of energy to him or in respect of supply,
transmission or distribution or wheeling of
electricity to him, the Licensee may, after
giving not less than fifteen (15) clear days'
notice in writing to such person and without
prejudice to his rights to recover such charge or
other sum by suit, cut off the supply of
electricity and for that purpose cut or
disconnect any electric supply line or other
works being the property of such Licensee or the
generating company through which electricity may
have been supplied, transmitted, distributed or
wheeled and may discontinue the supply until such
charge or other sum, together with any expenses
incurred by him in cutting off and reconnecting
the supply, are paid, but no longer. - Provided that the supply of electricity shall not
be cut off if such consumer deposits under
protest - (a) an amount equal to the sum claimed from
him, or - (b) the electricity charges due from him
for each month calculated on the basis of average
of amounts for electricity paid by him during the
preceding six months,
58Disconnection process i
- However, before disconnecting supply, an adult
member of the family should be informed. If proof
of removal of cause of disconnection has been
produced to the satisfaction of Licensee's
employee deputed for disconnection, the supply
shall not be disconnected. - (3) Disconnection will normally be
effected in the forenoon and in any case not
after 6 P.M. - (4) Notwithstanding anything contained
in any other law for the time being in force, no
sum due from any consumer shall be recoverable
after a period of two years from the date when
such sum became first due unless such sum has
been shown continuously as recoverable as arrears
of charges for electricity supplied and the
Licensee shall not cut off the supply of the
electricity.
59Disconnection process ii
- (5) In case of continued default in
payment of electricity charges and any sum due to
Licensee by any consumer, the Licensee shall be
entitled to terminate the agreement executed by
the consumer as per the terms and conditions of
supply of the Licensee as approved by the
Commission. - (6) On termination of agreement and
permanent disconnection, if the consumer wishes
to revive the connection, he would have to apply
afresh and the application would be considered
only after all outstanding dues have been
cleared.
60PROCEDURE FOR VISITING THE PREMISES
- The authorised personnel visiting the consumer
premises must follow the following
codes/procedure - (a) Each and every person entering in to
the premises should have identity card issued by
the licensee with him. The identity card must be
placed in a manner so that the consumer can
easily see the same. - (b) Each and every Member of staff
including officers entering in to the premises
should wear the nameplate with the designation
and must carry instruction sheet/job sheet in
respect of the job which he is required to
execute and will show to the consumer. - (c) Site report of the job shall include
date and time of completion of the job and will
be signed by the consumer. - (d) Consumer shall cooperate with the
Licensees personnel and make the premises
available to them for carrying out their duty to
enable Licensee to provide better service.
61PURPOSE OF VISIT
- A Licensee or any other person duly authorised by
him may, at any reasonable time, and on
informing the occupier of his intention, enter
any premises in which the electric supply lines
or other works have been lawfully placed by him
for the purpose of - (a) inspecting, testing, repairing or altering
the electric supply-lines, meters, fittings,
works and apparatus for the supply of electricity
belonging to the Licensee or - (b) ascertaining the amount of electricity
supplied or the electrical quantity contained in
the supply or - (c) removing any electric supply-lines,
meters, fittings, works or apparatus belonging to
the Licensee where a supply of electricity is no
longer required, or the Licensee is authorised to
take away and cut off such supply or - (d) Disconnection of Supply under
Regulation 12 and or - (e) Delivery of bills
62 Tampering, distress or damage to electrical
plant, lines or meter
- (1) If the equipment i.e. electrical
plant, lines or meter etc. of the Licensee placed
in the consumer premises is found tampered,
distressed/damaged, the Licensee shall be
entitled to recover the expenses incurred for
restoration of such plant, line, meter etc.,
without prejudice to his right to take action
under appropriate provisions of the Act,
including disconnection of supply under section
56 of the Act for non-payment of the cost for
replacement/rectification. - (2) Wherever un-authorised use of
electricity is involved, the provision of section
126 of the Act shall apply and where theft of
electricity is involved, the provisions of
section 135 of the Act shall apply. - (3) Wherever un-authorised use of
electricity is detected and a final order is
issued by the assessing officer, the consumer
shall be entitled to file an appeal to the
appellate authority under section 127 of the Act.
63Tampering, distress or damage to electrical
plant, lines or meter
- (1) If the equipment i.e. electrical
plant, lines or meter etc. of the Licensee placed
in the consumer premises is found tampered,
distressed/damaged, the Licensee shall be
entitled to recover the expenses incurred for
restoration of such plant, line, meter etc.,
without prejudice to his right to take action
under appropriate provisions of the Act,
including disconnection of supply under section
56 of the Act for non-payment of the cost for
replacement/rectification. - (2) Wherever un-authorised use of
electricity is involved, the provision of section
126 of the Act shall apply and where theft of
electricity is involved, the provisions of
section 135 of the Act shall apply. - (3) Wherever un-authorised use of
electricity is detected and a final order is
issued by the assessing officer, the consumer
shall be entitled to file an appeal to the
appellate authority under section 127 of the Act.
64Tampering of meters and theft of electricity
- Whoever, dishonestly,-
- a. taps, makes or causes to be made any
connection with overhead, underground or under
water lines or cables, or service wires, or
service facilities of a Licensee or - b. tampers a meter, installs or uses a tampered
meter, current reversing transformer, loop
connection or any other device or method which
interferes with accurate or proper registration,
calibration or metering of electric current or
otherwise results in a manner whereby electricity
is stolen or wasted or - c. damages or destroys an electric meter,
apparatus, equipment, or wire or causes or allows
any of them to be so damaged or destroyed as to
interfere with the proper or accurate metering of
electricity, so as to abstract or consume or use
electricity shall be punishable with imprisonment
for a term which may extend to three years or
with fine or with both - CONTD
65- Provided that in a case where the load
abstracted, consumed, or used or attempted
abstraction or attempted consumption or attempted
use-- - (i) does not exceed 10 kilowatt, the fine imposed
on first conviction shall not be less than three
times the financial gain on account of such theft
of electricity and in the event of second or
subsequent conviction the fine imposed shall not
be less than six times the financial gain on
account of such theft of electricity. - (ii) exceeds 10 kilowatt, the fine imposed on
first conviction shall not be less than three
times the financial gain on account of such theft
of electricity and in the event of second or
subsequent conviction, the sentence shall be
imprisonment for a term not less than six months
but which may extend to five years and with fine
not less than six times the financial gain on
account of such theft of electricity - Provided further that if it is proved that any
artificial means or means not authorized by the
Board or Licensee exist for the abstraction,
consumption or use of electricity by the
consumer, it shall be presumed, until the
contrary is proved, that any abstraction,
consumption or use of electricity has been
dishonestly caused by such consumer.
66Compounding of offences
- Industrial Service- twenty thousand rupees
- Commercial Service - tenthousand rupees
- 3. Agricultural Service - two thousand rupees
- 4. Other Services - four thousand rupees
67THE ENERGY CONSERVATION ACT, 2001
- NORMS FOR PROCESSES AND CONSUMPTION STANDARDS FOR
EQUIPMENT AND APPLIANCES - LABELS EFFICIENCY MEASURES FOR EQUIPMENTS
- DEVELOP ENERGY EFFCIENCY CONSERVATION BUILDING
CODES
68LABELLING
- Enforce a scheme for compulsory affixing of
labels on notified equipment and appliances to
indicate in a clear, and readable manner, the
rate of energy consumption of such equipment and
appliances. -
- Disseminate information on the benefits of life
cycle costing to the consumer to make informed
choice as opposed to low initial cost purchase
behavior of the consumers.
69STANDARDS LABELLING (Continued)
- Prohibit manufacture, sale, import of such
equipment, which does not conform to the
standards
70Demand - DEFINITIONS
- a. Average Demand for the month means the ratio
of the total kilowatt-hours consumed in the month
to the total hours in the month. - b. Maximum Demand in a month means the highest
value of the average Kilovolt- amperes in case of
HT services and KW in case of LT services,
delivered at the point of supply of the consumer
during any consecutive thirty / fifteen minutes
in a month depending on the nature of load. - c. Permitted Demand, means the demand permitted
by the Licensee taking into account the
constraints in the transmission and distribution
network. - d. Sanctioned Demand or Contracted Demand
means the demand sanctioned by the Licensee and
specified in the agreement.
71VOLTAGE OF SUPPLY
- Low Voltage where the voltage does not exceed
250 volts under normal conditions. - Medium Voltage where the voltage is higher
than 250 volts and does not exceed 650 volts - under normal conditions
- High Voltage where the voltage is more than
650 volts and does not exceed 33,000 volts - under normal conditions
- Extra High Voltage where the voltage exceeds
33,000 volts under normal conditions
72Operational problems And activities
- Substation faults, Voltage quality, Harmonics,
Earthing problems, Motor starting, Power swings,
Frequency of occurrence of faults, Fault
tripping, Overloads, Over voltages - Harmonics analysis
- Harmonics filter design
- Earthing measurement
- Network configuration
- Substation design
- Economic analysis
- Relay selection
- Handling of neutral point
- Insulation coordination
73PLANNING PROCESS
- LOAD FORECAST
- LOAD RESEARCH
- LOAD DATA
- FORECAST METHODOLOGY
- PLANNING CRITERIA
- PERFORMANCE BASES
74Quality of Service
- Quality of service means providing uninterrupted,
reliable electric supply at stipulated voltage
and frequency, which will be the end result of
its planning, designing of network, operation and
service management to ensure stability in supply
and prompt compliance of consumers complaints on
metering and billing. The supply with frequent
power failure, fuse of calls, voltage
fluctuations will not ensure continuity in
supply. These factors determine the degree of
satisfaction of the consumers.
75NORMS FOR EXTENSION OF SERVICES Category
Time Schedule a) Extension and improvement without
transformers 45 days b) Extension and
improvement with transformers. 60 days c)
Normal services 30 days Agricultural
services excepted on the basis of section 86 (4)
National Electricity Policy and Section 108
directions of the State in public interest
76OTHER NORMS
- 1. Shifting of meter / service 15 days
- 2. Shifting of LT / HT lines 45 days
- 3. Shifting of Transformer structures 60 days
- 4. Transfer of Service Connection in 7 days.
- 5. Replacement of meters - in 30 days.
77Interruption due to Power restoration
time (Working Hours) Urban Rural High
Tension supply failure 1 hour 3
hours Fault in pillar boxes or Transformer
structures 2 hours 2
hours Failure of distribution transformer 24
hours 48 hours Individual service
connection faults
3 hours 6 hours Voltage
complaints 48 hours
48 hours
78COMPENSATION S.No. Events Compensation
payable 1 Duty to give supply on request a) New
Service connection b) Additional Load
Rs.100/- per day of delay
-----------
subject to maximum of Rs.1000/- c) Temporary
Supply d) Shifting of
service connection e) Transfer of service
connection f) Change of tariff 2
Complaints in billing----------- Rs.150/- for
non-reply within the period. 3 Replacement
of meters Rs.100/- for each day of
delay subject to a maximum
of Rs.1000/- 4 Interruption of supply
Rs.50/- for each six hours (or part
thereof) of delay in restoration of supply
subject to a maximum of Rs.2000/- CONT
D
79S.No. Events Compensation payable 5
Voltage fluctuations and complaints
Rs.250/- for failure to visit or
convey findings within the stipulated
period 6 Responding to consumers Complaints
Rs.25/- for each day of delay subject to a
maximum of Rs.250/- 7 Making and keeping
appointments Rs.50/- for failure of
keeping appointment 8 Grievance handling
Rs.50/- for failure of grievance handling
80PERORMANCE LEVELS
- 95 TO 100 PERCENTAGE IN MANY OF THE STANDARDS
81PROMPT Approach
- Prioritising customer needs
- Reliable service delivery
- Organising for consumers
- Measuring customer satisfaction
- Personnel training
- Technology focussing
82PRIORITISE CUSTOMER NEEDS
TECHNOLOGY MUST BE FOCUSSED
RELIABILITY IS A KEY FACTOR
PEOPLE MUST BE TRAINED
ORGANISE FOR CUSTOMERS
MEASURE CUSTOMER SATISFACTION
83NEWTONS LAWS OF MOTION GETS REPEATED - CHANGE
- A BODY WILL REMAIN AT REST OR KEEP MOVING IN A
STRAIGHT LINE AT CONSTANT SPEED UNLESS ACTED UPON
BY A FORCE - THE RATE OF CHANGE OF VELOCITY OF A BODY IS
DIRECTLY PROPORTIONAL TO THE FORCE ACTING UPON
IT. - THE ACTION AND REACTION OF TWO BODIES ON EACH
OTHER ARE ALWAYS EQUAL AND OPPOSITE.
- AN ORGANISATIONS BEHAVIOUR WILL NOT CHANGE
UNLESS ACTED UPON BY AN EXTERNAL FORCE. - THE AMOUNT OF BEHAVIOURAL CHANGE WILL BE DIRECTLY
PROPORTIONAL TO THE AMOUNT OF EFFORT PUT INTO IT. - THE RESISTANCE OF AN ORGANISATION TO CHANGE WILL
BE EQUAL AND OPPOSITE TO THE AMOUNT OF EFFORT PUT
INTO CHANGING IT
84THANK YOU
DSH RAO, Former MEMBER, TNERC