MAKE THE CONNECTION

1
MAKE THE CONNECTION

• CONNECT WITH YOUR CUSTOMERS LIKE NEVER BEFORE

2
Good Morning Welcome!

• Introduction of Road Show Team
• Housekeeping Items

3
Agenda

• Connect with Cash My Avaya Small Business
  Rewards
• Connect to the Basics IP Office R3.2 and Roadmap
  overview
• Break
• Visit Exhibit Area
• 1st Breakout Session
• CRM Contact Center Applications
• Voice Messaging Conferencing Applications

4
Agenda

• Box Lunch provided
• Exhibit Area
• 2nd Breakout Session
• CRM Contact Center Applications
• Voice Messaging Conferencing Applications
• Connect to the Future with Peer-to-Peer
  Technology Avaya one-X Quick Edition Overview
• Connect with a Winner Quick Edition Install
  Contest

5
Todays GoalSolutions!

• Make the Connection between
• The Application
• The Benefit
• To Solving Business Need

6
Partner
Quick Edition
7
Preparing an Effective Recommendation

• Their business
• Their operations
• Their future
• Their decision criteria
• Know your competition

8
Solution Resource Guide

• Guide to assist you in locating and utilizing
  resources available to you
• Includes
• Identifying Customer Need
• Collateral
• Presentations
• Case Studies
• Flash Demonstrations
• Video Testimonials
• Much Much More

9
Meet our Developer Connection PartnersKentrox
RSISpeechSwitch, Inc. TelrexVeramark
10
About Kentrox

• Established telecommunications CPE supplier since
  1967
• CPE market leader
• T1 CSUs and CSU/DSUs
• Frame Relay application bandwidth management
• ATM access concentrators
• Wireless cell site solutions
• Introducing next generation QoS solutions
• Lower cost solutions drop-in appliance or
  all-in-one routers
• Easiest to use
• Plug and play QoS
• Award-winning products designed for small and
  medium businesses
• Known for excellent quality and customer service

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Why Kentrox and Avaya?

• If you need QoS for every IP Office install,
  choose Kentrox
• Proven IP Office solution - DevConnect partner
  for 2 years, products are certified with IP
  Office, Avaya Business Partner references
  available
• Keep Adtran and Cisco out of your accounts
• Lower in cost and faster/easier install
• Service your customer with a solution that easily
  monitors and reports on bandwidth consumption
• Technical support and training that the
  competitors cant match free certification and
  first install assistance from the company that
  knows data

12
Kentrox and Avaya in ActionCase study BH
Flowers Inc.

• Challenges
• Provide information to wholesales at any time
• Reduce costs for voice traffic
• Improve data flow
• Support remote connectivity and protect from
  outside intrusions
• Solution Kentrox Q2300 Ethernet QoS Appliance
  and Avaya IP Office
• Benefits
• Cost effective
• Prioritize IP Office traffic to provide
  consistent call quality
• Constant and consistent data flow always
  available
• Set-up the router and never need to worry about
  it

13
Introduction
www.telecost.com/avaya
Founded in 1990 to provide leading edge
communications management solutions through
easily accessible desktop and enterprise
applications

• Comprehensive portfolio of communication
  management solutions approved as Avaya
  Compliant for IP Office
• Global distribution via many mutual Business
  Partners including Verizon, ATT, Cable
  Wireless and many others
• Represented in over 50 of top 500 law firms
  in United States
• Installations in many of the worlds most
  prestigious hospitality chains (inc.
  Fairmont Hotels, Holiday Inn, Choice Hotels)

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Avaya Compliant Solutions
www.telecost.com/avaya
Visual Rapport is a desktop dialing, real time
employee telephone status, instant messaging,
email, screen pop, call logging and file transfer
all under one roof. Visual Rapport seamlessly
integrates various communication access points
under one umbrella providing real time business
productivity. Revolution Web Call
Accounting  is a robust  solution that can be
used in institutions such as offices, hospitals, 
universities and organizations that need to
allocate telecom costs to various individuals,
departments or cost centers. It can also be used
to monitor telephone productivity of each
employee in the company.  Shadow CMSManagement
of telephone charges, equipment fees, VoIP
traffic, internet usage, and provider discounts
is a difficult task. Shadow CMS provides the
necessary call management tools to allow
administrators to forecast, monitor and allocate
communications management expenses across their
enterprise.
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Success Story
www.telecost.com/avaya
Legal Vertical

• Multi-Site Law Firm founded in Columbia, SC
• 7 Sites using RSI Call Accounting initially
  deployed on systems that include Comdial,
  Executone, Rolm
• Each Site will be migrating to Avaya IP Office
  (as part of their Telecom Strategy) 2 sites
  have already migrated to IP office
• Customer is currently using RSI software for
  Cost-Recovery / Billback
• Customer wishes to migrate to a Centralized
  solution upon completion of Avaya IP Office
  conversion

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SpeechSwitch, Inc otcbb sswcformally
IVoice732-441-7700

• Speech Enable your Auto Attendant
• Tapi Wav or Turnkey Dialogic Solution

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Turnkey Solution for 3,500.All names and
departments loaded and tested by SSWC

• Sits in front of existing voice mail answers
  callers completes a hook flash transfer opens up
  the port

18
Tone Performance Ottawa

• Installed SEAA at school for the blind
• Has received 2nd and 3rd order
• Will install at a total of 7 locations thru out
  Canada.

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About Telrex

• Telrexs flagship product is CallRex. CallRex is
  the leading VoIP call recording and monitoring
  solution for small and medium businesses using IP
  and IP-enabled PBXs
• Telrex was founded in 2000 and developed the
  first packet-based call recording monitoring
  technology
• Telrex is an Innovator Member of Avayas
  DevConnect program
• CallRex helps Avaya BusinessPartners sell more IP
  phones!
• CallRex is sold only through resellers

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The CallRex Opportunity

• Applications drive IP PBX sales
• CallRex is affordable, full-featured call
  recording
• that helps Avaya BusinessPartners
• drive IP Office sales into small/medium
  businesses!
• CallRex sells into many vertical markets
  worldwide
• Popular in regulated industries such as financial
  services healthcare
• Businesses of all kinds buy CallRex to resolve
  customer disputes, increase productivity and
  enhance training
• Call recording is a standard business practice
  and the IP call recording market is growing
  quickly
• Projected to be a 1.8B market in 2009 (Data
  Monitor)

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Success StoryCallRex IP Office

• The Boon Group is a full-service employee
• benefits company specializing in the design,
• implementation, and administration of cost
• effective fringe benefit plans for local, state
• and federal government contractors.
• The Boon Group uses CallRex to record all calls
  for quality assurance and to ensure regulatory
  compliance
• The Boon Group is subject to financial services
  and healthcare regulations
• Gramm-Leach-Bliley Act
• HIPAA Privacy Rule
• USA PATRIOT Act Section 326
• Sarbanes-Oxley

22
Veramark Technologies, Inc.Tying Technology to
Business Strategy

• Veramark Opportunity
• eCAS as a business builder
• Only OEM provider of Call Accounting to Avaya
• Margins, margins, margins
• Include eCAS on every new switch quote
• Price Call Accounting as an option
• Offer eCAS to your installed customer base
• Lead with eCAS into new accounts
• Dealer Success Story

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Avaya eCAS Essentials

• Fully-featured eCAS software for small to
  mid-size businesses
• Supports Avaya IP OFFICE, MAGIX, and PARTNER
  only
• Single-site configurations only, capacity for up
  to 250 extensions
• Customer or dealer installable every package
  includes a Quick Start Guide installation video
• One (1) year Veramark-provided telephone
  web-based maintenance coverage included
• Optional add-ons
• 2-hour Phone/Web-based Training
• PARTNER/MAGIX Connectivity Cable Kit
• Avaya NPL 995

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eCAS Lead Results in Big Deal

• Success Story
• I just wanted to thank you Veramark for the
  lead for Customer ABC. I managed to turn it
  from a small eCAS only sale to a brand new 28
  station IP Office with Voice Mail Pro, Phone
  Manager Pro (to dial out of Goldmine) and eCAS
  for IP Office.Along with the equipment they
  purchased a 4-year Avaya Maintenance Plan. And it
  was a lease. I was able to save them 95.00 a
  month on their existing lease payments. This
  translates to 5,700 over 5 years! The
  equipment sale was 27,351.00 and the maintenance
  was 8,602.00 I think I owe you lunch!!!

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Official Convergence Communication Providerfor
the 2002 and 2006 FIFA World Cupand FIFA
Womens World Cup 2003