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Improvement of a Distance Education Project by Six Sigma Way Using Quality Function Deployment QFD a

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The core of the Six Sigma is a data-driven, systematic approach to problem solving. ... Other six sigma tools, DMADV(define-measure-analyze-design-verify) for ... – PowerPoint PPT presentation

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Title: Improvement of a Distance Education Project by Six Sigma Way Using Quality Function Deployment QFD a


1
Improvement of a Distance Education Project by
Six Sigma WayUsing Quality Function Deployment
(QFD) and Clarifying the Indispensable Measures
for Improvement
  • June 1, 2007 at Commission on Higher Education,
    Ministry of Education, Thailand
  • YOSHIDA Masami
  • Professor of Chiba University, Faculty of
    Education
  • An Advisor of Thailand Cyber University Project,
    Commission on Higher Education, Ministry of
    Education, Thailand

2
purpose and objective
  • In purpose of occupying the city, the enemy tried
    to gain all the military objectives.
  • purpose includes long term and variety of ways
    to achieve the aim. purpose gt outcome(In
    Japanese ?? aimterget)
  • objective is the short direction which often
    includes some indicators. objectives gt measure
  • ( In Japanese ?? aimindicator)

3
designing
measure
define
reflect
analyze learners
evaluate and revise
control
analysis
evaluation
observe
revised plan
see
design
plan
state objectives
do
implementation
require learner participation
analyze
development
select media and materials
utilize media and materials
action
improvement
PDS genetic ADDIE behaviorist ASSURE
behaviorist cognitive psyco AORR action
research DMAIC six sigma
4
changes of orientation
  • instructional skill oriented
  • objectives oriented (behaviorist)
  • mode of information (cognitive psychology)
  • learners experience (constructivist theory)
  • outcome oriented
  • wisdom and intelligence oriented

5
skillful person
can do, but can not explain
tacit knowledge of Michael Polanyi
QFD
change to explicit knowledge
contextual
6
knowledge
  • Michael Polanyi proposed in 1966
  • tacit knowledge skillful
  • explicit knowledge memorable
  • The process of transforming tacit knowledge into
    explicit knowledge is known as codification or
    articulation.
  • The tacit aspects of knowledge are those that
    cannot be codified, but can only be transmitted
    via training or gained through personal
    experience.

7
tacit knowledge
  • only known by an individual and that is difficult
    to communicate to the rest of an organization
  • knowledge that people carry in their minds and
    difficult to access
  • often, people are not aware of the knowledge they
    possess or how it can be valuable to others
  • consists often of habits and culture
  • it provides context for people, place, ideas, and
    experience
  • Tacit knowledge can be understood to be
    knowledge that is embedded in a regional
    environment and is difficult to share with people
    not embedded in that environment.

8
explicit knowledge
  • knowledge that has been or can be articulated,
    codified, and stored in a medium.
  • it can be readily transmitted to others.
  • form of knowledge are manuals, documents and
    procedure including style of audio-visual, art or
    product design.
  • externalized human skills and motives.

9
know-how
  • improve the system by know-how (tacit
    knowledge), not by know-what (fact), know-why
    (science), know-who (networking).
  • tacit knowledge has been found to be a crucial
    input to the innovation process
  • average oriented gt small deviation oriented
  • discontent gt proposal for improvement
  • sectional evaluation gt daily study for
    improvement

10
triarchy theory of intelligence
  • R. J. Sternberg(1977, 1985, 1995)
  • Analytical (componential)
  • Creative (experiential)
  • Practical (contextual) gt tacit knowledge
  • He states about practical subsystem as,
  • Intelligence is "Purposive adaptation to,
    shaping of, and selection of real-world
    environments relevant to one's life"
  • (Sternberg, 1984, p.271)

11
QC quality control
  • minimize loss and failure
  • QC circle
  • inside system activities
  • continuous activity as a part of the work
  • self-initiated motivation
  • issue annual report than budget allocation
  • statistical process control

12
Six sigma
  • Six Sigma is a business improvement methodology,
    originally developed by Motorola to eliminate
    defects.
  • The core of the Six Sigma is a data-driven,
    systematic approach to problem solving.
  • Statistical tools and analysis are used in the
    process.

13
If you achieve production 99.9997 then you are
at 6 Sigma.
14
DMAIC
  • D define
  • M measure
  • A analyze
  • I improvement
  • C control
  • This tool is good for improve the system.
  • Other six sigma tools, DMADV(define-measure-analyz
    e-design-verify) for development,
    DMEDI(define-measure-explore, develop- implement)
    for development.

15
QFD quality function deployment
16
Developing DE Materials from Daily Instructions
Inserting Contents Development
PRODUCTION
REVISED PLAN
PACKAGE
Stock Footage
Asynchronous
REFLECTION
Synchronous
Supervise
LESSON
17
(No Transcript)
18
Where DE is enhanced
1. Budgeting
19
linear measure to deliberate countermeasure
  • problem gt discontent (overlook)
  • problem gt a countermeasure
  • problems gt (select) a countermeasure
  • problems gt cases gt targeting gt analysis gt a
    countermeasurelinear design gt cross analysis

20
reconnaissance
  • by different experts
  • students are not customers
  • Students do not know much about DE system. They
    just want to have successful learning process in
    it.
  • They often appeal encountered problems more than
    customers of products.
  • How can we record the situation.

21
HOQ, house of quality
category of elements
rating benchmark weighting
category of target quality
rating benchmark weighting
cal lt Quantification Theory III
22
effective action
Effective for solving problems based on HRD and
work instruction.
many elements
many target qualities
weighting gt selection
deployment
action
weighting gt selection
action
23
Phase model of QFD
FIGURE 2 Four-phase model for DE project
24
benchmarking
  • subjective rating gt scaling
  • use similar project
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