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Building a TechnologyBased Parking Management System Peter Lange Associate Director Texas A

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Title: Building a TechnologyBased Parking Management System Peter Lange Associate Director Texas A


1
Building a Technology-Based Parking Management
System Peter Lange Associate Director Texas
AM University - Transportation Services T2 User
Group 2005 Indianapolis
2
Complexities
3
The most frustrating thing about managing parking
technology is…….
When the system crashes - the amount of manual
labor to attempt to provide the same level of
service (well, as close to same level of service
as possible without having the technology in
place) plus the labor involved in recreating the
transactions that could not be captured
electronically.
trying to convince university and state
procurement officials that a)  yes, i really do
need to upgrade my hardware and software again
to stay profitable.  Yes, it really is about
profit - get over it. and b)  no, i can't just
use the generic software contract on campus that
"everybody else uses."  Parking is a specialized
field and requires specialized technology.  this
is the Reader's Digest condensed
Just when you think you have it all figured out,
something new and improved comes along and makes
you wonder if what you just purchased is really
as good as you thought it was.
It's very difficult to pull any kind of special
reports to manage garage usage.
A large percentage of the time the technology is
smarter than the customer.
The other problem with the gating equipment seems
to be with the software.
the garage gating equipment
its never simple. Someone always has to make it
more complicated then it should be. Palms,
Software, Gates... its always a challenge
PARKING TECHNOLOGY.   It's gotten so that if you
don't have an IT person on staff your either
underutilizing the technology or you are using
trial and error to learn it.
Creating a single source for parking information
Integration of wireless payment options into
existing systems.
...is when the President's or Vice-Presidents'
gate cards won't raise the gate.   lt)
keeping everyone happy
The technology does not work as
advertised/prescribed.
Make it idiot-proof and somebody will build a
better idiot.
4
My Philosophy
  • Technology
  • is best
  • when it
  • is invisible

5
Organizational Philosophy
  • Technology at the table
  • Software guru - knows the technical side and the
    business side inside out
  • Use the software
  • Hardware becomes less important
  • Business analyst might be more appropriate
  • Developers
  • Power users

6
Organization
  • Who acts as your Chief Information Officer (CIO)?
  • Director
  • Assistant director
  • The IT guy
  • Admin assistant
  • Division IT

7
Vendor Relations the good, the bad and the ugly
  • Partner - good
  • Problem solver - good
  • Over promise and under deliver bad
  • Product not upgraded and maintained - bad
  • Product that does not perform as advertised -
    ugly
  • Unresponsive to email and phone calls - ugly

8
Vendor Relations The proprietary problem
Duncan Multi-Space Meter
VenTek Pay-By-Space
T2 Hand Held
9
Interface Integrate
  • The place at which independent and often
    unrelated systems meet and act on or communicate
    with each other

10
Interface Integrate
  • To form, coordinate, or blend into a functioning
    or unified whole

11
Managing Expectations
  • Can you say no or at least not now
  • Are you in a position to make a change or take on
    a new project
  • Save something for phase two, three, etc…
  • Get everyone on board
  • Who is the champion
  • Deadlines are important

12
Manage Tactically Strategically
  • We never have the time to think strategically
  • Remember IT does not drive the strategic vision
    of the department
  • The CIO should think strategically
  • Think of long range impact of a technical
    decision

13
Whats Next
  • RFID
  • Integration
  • Standards
  • Consolidation
  • Outsourcing
  • Commodity Computing
  • Hosting
  • Licensing changes
  • Wireless

14
Resources
  • CIO Magazine http//www.cio.com
  • Campus Technology Magazine http//www.campus-techn
    ology.com
  • eWeek http//www.eweek.com
  • ZDNet http//news.zdnet.com
  • Wi-Fi Planet http//www.wi-fiplanet.com
  • Computerworld Magazine http//www.computerworld.co
    m
  • Information Week RFID Insights http//www.rfidinsi
    ghts.com
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