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RESOLVING CONFLICT

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Angry people need a more rational way to resolve their conflicts than rushing ... suggest ways of solving the dispute, but will not impose her/his own judgment. ... – PowerPoint PPT presentation

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Title: RESOLVING CONFLICT


1
RESOLVING CONFLICT
  • Alternatives to Legal Action

2
Why ABAC offersalternatives
  • Angry people need a more rational way to resolve
    their conflicts than rushing into formal
    grievance proceedings or into court.

3
Steps to take when you have a dispute with
someone you work with
4
Step One
  • Talk with the person you are having problems with
    and see if the two of you can resolve your
    differences informally.

5
Step Two
  • Talk with your immediate supervisor
  • If your immediate supervisor is the source of the
    conflict, or if talking with him or her hasnt
    resolved things, go on
    to the next step.

6
Step Three
  • Go to the next level of supervision

7
Mediation
  • If no resolution is made after the first three
    steps, individuals are encouraged to pursue
    mediation as the next step.

8
What is mediation?
  • A conflict resolution process in which a trained
    neutral person assists parties in reaching a
    settlement of their differences

9
Stages of Mediation
  • Each person will share, without interruption,
    what happened.
  • Mediator may ask questions to clarify issues.

10
Stages of Mediation
  • After each party has shared their issues, the
    parties may ask questions of each other.
  • The mediator restates all the issues, then ideas
    for resolving the conflict are generated.

11
Stages of Mediation
  • Each idea is considered and agreement is reached.
  • The mediator may request a meeting with each
    party alone. Things said here will not be shared
    with the other party unless permission is given.

12
Stages of Mediation
  • When agreement is reached, the mediator will
    write an agreement that all parties sign.
  • Each party will receive a copy of the agreement.

13
What if youre not happy with the results of
mediation?
  • You may file a grievance.

14
What if you would like to try mediation but dont
want another ABAC employee listening to your
discussions?
  • A mediator from elsewhere in the University
    System may be brought in.

15
Will the mediator tell me what I have to do to
settle the dispute?
  • No the mediator will listen and facilitate
    discussion and may suggest ways of solving the
    dispute, but will not impose her/his own judgment.

16
How do you submit a dispute for mediation?
  • Contact the Appropriate Dispute Resolution
    Committee, Bertha Daniel, Chair

17
Grievances
  • Only if mediation does not resolve the dispute
    should a formal written grievance be filed.

18
For the sake of morale and a better atmosphere
for learning and service,
  • it is desirable to resolve conflicts at the
    lowest possible level.
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