Business Driven Information Systems Chapter 2

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Business Driven Information Systems - Chapter 2

• What is DSS? Modeling - Sensitivity Analysis,
  What-if, Goal-seeking
• Data Mining
• Expert System, Neural Network, Genetic Algorithm
• What is EIS? ERP? BPR?
• What is SCM? CRM?

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Chapter 2 - Essay Candidate

• What kind of DSS models does Delta Airlines have
  and what models might it benefit from developing?
  Characterize a good CRM system for an airline
  like Delta. What should it do for customers and
  the airline? What type of metrics might Delta
  executives like to see on a EIS digital dashboard?