Enabling Integrated Service Delivery The Common Services Centre Initiative in India

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Enabling Integrated Service DeliveryThe Common
Services Centre Initiative in India
11th National Conference on e-Governance
7th February Panchkula
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CSCs A Strategic Cornerstone Of NeGP
Network of service points for delivering e-Govern
ment services
E-Gov Applications Capacity Building
The 3-Pillar Model of NeGP Web-enabled
Anytime, Anywhere access to information and
services across the country
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The Common Services Centres (CSCs) Scheme

• Part of the National e-Governance Plan
• Objective to enable Anytime Anywhere Service
  delivery at the doorstep of rural citizen
• National e-Governance Plan envisages a three
  pillar model
• State Data Centres Back-end
• State Wide Area Networks Delivery Channel
• Common Services Centres Front-end
• 100,000 Common Services Centres to be rolled out
  by 2008-09

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CSCs The Scheme

• 100,000 Common Services Centres in Rural India
  10,000 in Urban India
• One CSC to service a cluster of 6 villages all
  600,000 villages networked
• CSCs enabled with IT Infrastructure and Broadband
  
• Focus on Rural Entrepreneurship Market
  Mechanisms

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Common Services Centre
Develop a platform to enable Government, private
and social organisations to integrate social
commercial goals for benefit of the rural citizens
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CSCs Salient Features

• Public Private Partnership (PPP) Model
• Focus on Rural Entrepreneurship and Market
  Mechanisms
• Structured MSP (Multi Stakeholders Partnership)
  framework
• Unique 3 tier architecture for
• multi-level aggregation and service provisioning
  Village, Regional and National Tiers

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Rural Service Demand
HIGH WILLINGNESS TO USE SERVICES
Agri-consultancy
Astrology Services
CD Burning
Digital Photos
DTP
Email/Chats
Forms Downloads/Estimates
Health Services
SERVICE TYPE
IT Training
Movies
Photocopy
Railway Tickets
Resume upload
Sale of Agri-inputs
Tuitions Classes
Vocational Training Programs
Websurfing
0
5
10
15
20
25
30
35
40
45
50
OF APL POPULATION
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CSCs Key Stakeholders
DIT
Special Purpose Vehicle
G2C Services
State Government
Service Centre Agency (SCA)?
G2C Services B2C Services
Village Level Entrepreneur (CSC Operator)?
Rural Households
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Integrated Services Model
Social Inclusion
Community Networking
Economic Inclusion
Employment, Information and Knowledge Services
Commercial Services
Market Linkages, Supply Chain, Distribution
Logistics
Social Services
Education, Healthcare, Agricultural Extension, etc
Public Services
E-Government Services
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CSCs A Key Development Platform

• CSCs are last-mile rural access points equipped
  with
• World class IT Infrastructure
• Broadband Connectivity
• Trained Entrepreneurs
• National programs could be effectively delivered
  through an IT and web-enabled network that is
  managed by trained entrepreneurs
• Such an access point can drive tremendous
  synergies for Governments developmental
  initiatives in the following areas
• - Education - Agriculture - Health- Rural
  Development- Financial Access

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The Services Model for CSCs
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The Services G2C

• Government to Consumer (G2C)
• Land Records
• Birth/Death Certificates
• Grievances
• Form downloads and submission
• Bill payment water, electricity, telecom, etc.
• Licenses, permits, subsidies
• Property tax and Registration
• Bus pass, Railway tickets, Passport etc.

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The Services B2C

• Business to Consumer (B2C)
• IT services (Printing, scanning, DTP, web
  surfing, etc.
• Agri-business services (consulting, testing,
  procurement, etc.
• Banking and financial services (loans, deposits,
  SHGs, etc.
• Telecom Services (PCO, new connections, mobile
  phone sales)
• Commercial services (Matrimonial, astrology,
  Bio-data, etc.
• Retail sales referrals (FMCG, Consumer goods,
  Vehicle, etc.)
• Education Services (IT training, English
  speaking, etc.)
• e-Commerce (Online shopping, trading etc).

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Current CSC Rollout Status across States
Bihar 8463
UP 17909
Jammu
JK
Kashmir
Uttarakhand 2804
Sikkim 45
HP
Himachal
Himachal
Pradesh
Tripura 145
Punjab
Punjab
Uttarakhand
Uttaranchal
Haryana 1159
Arunachal Pradesh
Arunachal Pradesh
Haryana
Haryana
Sikkim
Nagaland
Nagaland
UP
ASM
Uttar
Pradesh
Assam
West Bengal 6797
Assam
Rajasthan
Rajasthan
Meghalaya
Meghalaya
Manipur
Manipur
Bihar
Bihar
BiH
Mizoram
Mizoram
WB
West Bengal
Jharkhand 4562
JHD
Gujarat
Gujarat
Jharkhand
MP
Madhya
Pradesh
Chattisgarh
CHH
Gujarat 6000
Orissa
Orissa
CSC Rollout/MSA Signed
Maharashtra
Maharashtra
LOI Issued
AP
Andhra
Pradesh
SCAs selected
Karnataka
Karnataka
Bid evaluation
Pondicherry
Lakshadweep
TN
Andaman Nicobar Islands
Tamil
Tamil
RFP Issued
Kerala
Kerala
Nadu
RFP Feb 08
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CSC Partners

• Central Government 27 MMPs
• 28 State Governments
• 2,40,000 Village Panchayats
• 50 Service Centre Agencies (SCAs)
• Over 500 Service Providers
• 400 Community Service Organisations (CSOs)
• Technology Providers
• Social Research Agencies
• Knowledge Partners
• Agriculture Universities
• Banks

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CSCs Enabling Integrated Service Delivery..
E-Government
Health Services
Education
The CSCs would thus be the platform for
fundamental transformation of the ways in which
development challenges would be met in rural
India
Community networking
Agriculture
Social Inclusion
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Livelihood Opportunities Baramati, Maharashtra
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Education through CSCs
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Health through CSCs
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Financial Services through CSCs
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CSCs Issues Challenges

• Infrastructure
• Connectivity
• Manpower Management
• Established Revenue Model

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CSCs Issues Challenges

• Service Delivery Readiness
• G2C
• B2C
• Frameworks, Platforms, Standards, End-to-end
  delivery systems

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Integrated Service delivery The Way Ahead

• High Demand Services Agriculture , Financial
  Services, Education , Health.
• Adequate demand exists for services in rural
  areas.. However, major service providers not
  equipped to leverage the current opportunity
• Emergent need to create enabling environment as
  well as e-readiness amongst service providers
• Concerted drive required by Government/ IT
  industry to enable service providers

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Way Ahead

• Joint GovernmentIndustry drive to enable
  national service providers in Agriculture,
  Education, Financial Services , Health
• Create/Establish service delivery platforms and
  models for rural clientele

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THANK YOU