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City of Winnipeg

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Sport/Fitness/Wellness Programs. Casual Recreation Facility Use. Community Centre Grants ... Minimum corporate requirements for departmental business plan submissions ... – PowerPoint PPT presentation

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Title: City of Winnipeg


1
City of Winnipeg
  • Defining and Using Service Profiles

2
MRM/GS - Model Overview
SOURCE Chartwell - Management Reference Model
for Government Services - Training Workbook
3
Focus on Winnipeg Services
  • Began in December 1997, finished in June 1998
  • Identified 141 Internal and External services
  • Planned to assist Council and Management in
    decision making and support
  • Plan Winnipeg amendments
  • Corporate and department business planning
  • Budget reform
  • Organizational restructuring
  • Performance Measurement
  • Alternative service delivery

4
Services Help Provide Answers to
  • What are the services we provide and why?
  • What are the citizen needs that our service
    support?
  • Who are our clients and how many are there?
  • What do the clients value about our services?
  • Who is accountable for each service?
  • What are the costs of service delivery?
  • How well are we performing each service?

5
City Services
  • Animal Control Care
  • Arts, Entertainment and Culture Grants
  • Arts, Entertainment and Culture Events
  • Zoo
  • Conservatory
  • Museums
  • Property Assessment
  • Business Assessment
  • Assessment Appeals
  • Property Taxation
  • Business Taxation
  • Other Taxation
  • Residential Building Permits
  • Non-Residential Building Permits
  • Residential Building Inspections
  • Non-Residential Building Inspections
  • Property By-law Enforcement
  • Cemeteries
  • Street Cleaning/Litter Collection

6
City Services
  • Public Gardens/Landscaping
  • Ornamental Lighting, Flags Banners, Public Art
  • Downtown Planning
  • Mature Neighbourhoods Planning
  • Suburban/City-wide Planning
  • Land Development
  • Surveying Mapping
  • Community Health Inspections
  • Designated Trades Licensing
  • Social Support
  • Auditing
  • Mayor Council
  • Archives - City Clerks
  • Elections - City Clerks
  • Citizen Access / Decision Appeals - City Clerks
  • Council Support - City Clerks
  • Legal Services
  • Printing/Graphics/Translation/Mail

7
City Services
  • Executive Support
  • Public Affairs
  • Strategic Management
  • Community Policing/Patrol/Education
  • Street Lighting
  • Park Policing
  • Targeted Crime Prevention Initiatives
  • Disaster Preparedness Response
  • Economic Development Operating Grants to Agencies
  • Business Liaison
  • Economic Development Financial Incentives
  • Financial Reporting
  • Financing Cash Management
  • Financial Planning Budget Review
  • Accounting Controllership
  • Financial Risk Management
  • Payroll Benefits
  • Materials Management

8
City Services
  • Fire Injury Prevention Education
  • Fire Inspection
  • Fire Rescue Response
  • Fire Investigation
  • Heritage Conservation Financial Incentives
  • Heritage Planning/Non-Financial Support
  • Occupational Well-being
  • Labour Relations
  • Staffing / Recruiting
  • Equity Diversity
  • Employee Counseling
  • Classification Compensation
  • Staff Development
  • IT Operations
  • IT Systems Development
  • IT Electronic Communications
  • IT Data Management
  • Mosquito Control
  • Other Insect Control
  • Flood Control
  • Land Drainage

9
City Services
  • Library Materials and Circulation
  • Library Information Reference
  • Library Educational Programs
  • Library Outreach
  • Medical Response
  • Medical Transfers
  • Community Development
  • Housing Initiatives
  • Park Grass Maintenance
  • Park Amenity Maintenance
  • Athletic Field Maintenance
  • Park Pathway Maintenance
  • Park Planning Development
  • Tree Planting
  • Tree Pruning Removals (non-DED)
  • Dutch Elm Disease Control
  • Weed Control
  • Natural Areas Management
  • Civic Accommodations

10
City Services
  • Athletic Field Maintenance
  • Park Pathway Maintenance
  • Park Planning Development
  • Tree Planting
  • Tree Pruning Removals (non-DED)
  • Dutch Elm Disease Control
  • Weed Control
  • Natural Areas Management
  • Civic Accommodations
  • Library Facilities
  • Pool Facilities
  • Arena Facilities
  • Recreation Centres
  • Community Centres
  • Parking Facilities
  • Fleet Vehicles
  • Equipment
  • Land Property
  • Police Response
  • Contract Policing
  • Crime Investigation
  • Police Training

11
City Services
  • Regular Transit
  • Handi-Transit
  • Aquatics Programs
  • Ice / Skating Programs
  • Sport/Fitness/Wellness Programs
  • Casual Recreation Facility Use
  • Community Centre Grants
  • Non-Financial Support to Community Centres
  • Golf Courses
  • Recreation Facility Maintenance Allocation
  • Residential Recycling - Single Family Dwelling
  • Residential Recycling - Multi-family Dwelling
  • Bridge Construction Maintenance
  • Regional Streets Construction Maintenance
  • Local Streets Construction Maintenance
  • Sidewalk Construction Maintenance
  • Regional Streets Snow Ice Removal

12
City Services
  • Local Streets Snow Ice Removal
  • Sidewalk Snow Ice Removal
  • Park Facility Snow Ice Removal
  • Snow Disposal Sites
  • Garbage Collection
  • Solid Waste Disposal
  • On Street Parking Enforcement
  • Traffic Law Enforcement - Automated
  • Traffic Law Enforcement - Officer
  • Transportation Planning Design
  • Traffic / Right of Way Management
  • On-Street Parking
  • Wastewater Collection
  • Wastewater Treatment
  • Water Supply Treatment
  • Water Distribution

13
Corporate Planning Framework
14
Service Value
15
Corporate Strategy
  • Link Council priorities to direction for
    Administration through
  • An annual Call Letter from the CAO to Directors
    outlining strategic direction and budget targets
  • Minimum corporate requirements for departmental
    business plan submissions
  • A corporate plan and budget summarizing
    service-based information (strategies and
    budget)

16
Service-based Approach
  • Aligns services to Plan Winnipeg
  • Attempts to capture service current levels
  • Identifies service goals and strategies
  • Outlines risks and opportunities
  • Sets performance measures
  • Affordable
  • Responsive
  • Innovative

17
Department Business Plans
  • A focus on services and clients
  • A vision of the future
  • A mission for the department
  • A strategic direction
  • Well defined goals and objectives
  • A service-based budget
  • A means of measuring performance

18
Performance Management
  • Citizen satisfaction with services
  • Service performance
  • Effectiveness
  • Efficiency
  • Corporate performance
  • Quality of life

19
Service Performance (effectiveness)
  • Examples of effectiveness measures
  • Crime Prevention
  • Trend in crime rate (people and property)
  • Recycling / Waste Minimization
  • of solid waste diverted from landfill
  • Roadway Construction Maintenance
  • of streets in satisfactory condition or better
  • Building Permits Inspections
  • of violators per 1,000 inspections conducted

20
Service Performance (efficiency)
  • Examples of efficiency measures
  • Parks Urban Forestry
  • Cost per hectare of turf mowing
  • Cost per tree pruned
  • Solid Waste Collection
  • Cost per tonne of solid waste collected
  • Cost per collection point
  • Recreation
  • Cost per aquatics class provided
  • Cost per round of golf played

21
Results
  • A departmental plan includes the following
    sections
  • Executive Summary
  • Departmental Introduction
  • Analysis of Public Services
  • Information Technology
  • Human Resource Planning
  • Physical Asset Management
  • Finance
  • Performance Measurement
  • Appendices

22
Results
  • Public service analysis
  • Service description
  • Clients/stakeholders
  • Annual volume (size, scale, cost)
  • Accountable organizational unit
  • Environmental scan on service delivery trends,
    benchmarks
  • Strengths, weaknesses, opportunities, threats

23
Example - Roadway Snow Removal
  • Includes
  • Roadway Snow and Ice Control
  • Provision of Snow Disposal Sites
  • Description
  • To undertake effective roadway snow and ice
    control services in order to provide safe and
    accessible conditions on City streets and
    sidewalks during the winter season.
  •  Key Goals
  • Maintain a competent and sustainable workforce
    with a clear knowledge of Divisional roles and
    responsibilities
  • Develop and implement a risk management program
  • Improve work methods and technologies

24
Goals and Strategies
25
Citizen Satisfaction
26
Output Data
27
Service Expenditure
28
Service Cost to Budget Items
29
Thank You
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