The Need for Information Management Training at the Desktop Level

1
The Need for Information Management Training at
the Desktop Level

• The need, the examples, and the way you can
  implement it in your organization.

2
Just What Kind Of IM Training Are We Talking
About Here?

• Employees at the desktop level
• Who have an employee manual
• Who have an email account
• Who may work with a record of any kind

3
Headline Examples

• Lost / stolen information
• Personal fines
• Corporate dissolution
• Corporate fines
• Possibly-recoverable information

4
Veterans Administration

• Stolen laptop causes panic for more than 1
  million current and former military personnel.
• What was the policy for taking home records and
  information?
• What plan was in place to protect and safeguard
  the information?
• Can this kind of loss cripple the reputation of
  the company?

5
Personal Fines

• US vs. Philip Morris The court finds that 11
  employees were not following the corporate policy
  for e-discovery and fines each offending employee
  250,000.
• Sure, it was posted in the employee handbook, but
  did employees read it and were they trained about
  its importance?

6
Corporate Dissolution

• Arthur Andersen One of the worlds great old
  firms is forced into bankruptcy for a dispute
  over its policy for shredding information during
  the ongoing audit of a company.
• Were employees following a known policy, or were
  they unclear about e-discovery during an
  impending investigation?

7
Morgan Stanley

• 1.45 billion judgment against the firm. 15
  million in SEC fines on top of that.
• Do your employees know what records to keep, and
  how long to keep them?
• Is the IT department talking to the legal and RIM
  departments?
• Is everyone on the same page?

8
Competitive Examples

• Procter Gamble Winner of the 2005 ARMA
  International / Iron Mountain Award for
  Excellence in Records and Information Management.
  

9
Procter Gamble

• The winner of the ARMA International / Iron
  Mountain Award for Excellence in Records and
  Information Management show savings in time,
  storage space, and ultimately, time to market.

10
Records management is important at PG. First
and foremost, its part of PGs commitment to
good governance. Second, it helps ensure we have
the right information available at the right time
in the right place to make smart business
decisions. Third, it makes us more efficient and
helps keep costs low - and lower costs ensure PG
brands provide superior consumer value.

• - A.G. Lafley, CEO, Procter Gamble

www.arma.org/promoteRIM
11
Ways To Train

• Keeping Good Company
• ARMA Intl and Kahn Consulting, Inc.
• Customized Training

12
Keeping Good Company

• How information management drives accountability,
  competitiveness, and compliance.
• DVD- or intranet-based
• Organization-wide model with facilitator and
  participant materials

13
Customized Training

• Specific training you or a consultant designs for
  your organization to walk through competitive
  policies for records and information management.

14
Keeping Good Company

• Part I The importance of information management
• Part II Records and information management
  fundamentals
• Part III Rules for legal preservation and
  discovery
• Part IV The unique challenges of managing
  electronic records
• Conclusion

15
Keeping Good Company

• www.arma.org/learningcenter/goodcompany
• Flexible, adaptable
• Starts the conversation

16
Who Should Pay?

• RIM budget or organizational budget?
• All employees benefit
• Corporate reputation protected
• Assets protected

17
Keeping Good Company Pricing

• DVD Training Manuals Member Price
  790.00Non-Member Price 890.00
• Corporate site license based on size of company

Customized Training Pricing
Completely flexible and customized
18
Some Parting Statistics

• Business case development
• Why its important
• Scary stories

19
Starting The Conversation

• A typical fortune 500 company deals with 125
  ongoing legal matters at any given time, with at
  least 75 requiring e-discovery.
• 50-100 of all court evidence today is e-mail.
• 59 of companies do not have formal e-mail
  retention programs.

Corporate Counsel magazine
20
Good Governance Perks

• According to CIO Insight, Across the board,
  companies with an information governance process
  are more effective at collecting and processing
  information - often by large percentages.

21
Good Governance Perks

• Korean and US researchers have found that Korean
  firms traded at a premium of 160 percent to
  poorly governed firms..

22
Good Governance Perks

• 2002 McKinsey Global Investor Opinion Survey
  shows that investors said they would pay a
  premium (22-30) to own well-governed firms.

23
Charging a corporation, however, does not mean
that individual directors, officers, employees,
or shareholders should not also be charged.

• - U.S. Department of Justice

24
Whoever knowingly alters, destroys, mutilates,
conceals, covers up, falsifies, or makes a false
entry in any record, document or tangible object
shall be fined under this title, imprisoned not
more than 20 years, or both.

• - Section 802, Sarbanes-Oxley

25
Closing - The Case For Training

• Training is the best way to ensure compliance
  with policy IT alone cannot make those
  decisions.
• There are harsh penalties, even at the employee
  level, for getting it wrong.
• Theres every incentive to get it right.

26
The Case For Training

• Thank You!
• Nolene ShermanStandard Pacific Homes
• ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ?
• Orange County ChapterARMA International
• ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ?
• Sept 28, 2006