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Telegestore
Paris, February 2003
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The Telegestore
Remote Management Systemfor the Entire Energy
Distribution Process
Innovation for Customers Relationships
Enhances the Role of Low Voltage Network as a
Means of Communication
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The Telegestore Project
A New Network Linking 30 Million Customers
The Most Extensive Two-Way Communication Network
A world-class Italian Technology
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The Telegestore

• It is not a standard electric meter
• It is not a simple remote-reading system
• It is an innovative system of energy metering and
  customer management
• It is a customer management system able to read,
  acquire and aggregate customer data remotely

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Changes in metering services
From traditional meter .
. .to TELEGESTORE
Solid state Collect all key parameter of
electricity distribution
Electro mechanic Detect just the energy
consumption
Reading, verification, contract management only
manually w/ dedicated men
Most activities performed remotely,w/o impact on
Customer
Rigid tariff offer
Tailored tariffs proposal
Enel is the first launching such an innovative
reengineering of distribution and Customer
management
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Telegestore Savings on Utility process costs
Purchasing
Self-consumption
Revision Transf. Repair.
No-invoicing for thefts-failures
Warehouses
Checks on operating meters
Internal transportation
Purchasing and logistics
Revenue protection
Customer Service
Installation and recovery
Bad debts
Commercial or technical replacement
Field operations
Customer service
Collection
Failed accesses
Invoicing
Reading
Activation/ Deactivation
Interventions for failures
traditional meter
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Future Customer Management
New Commercial Offers
Traditional Commercial Offer
Activation de-activation
Energy Management
Meter reading
Curtailment
Customer
Credit Collection
Customer Service Claims
Verification
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Technically theTelegestore
is a system of electronic interconnected
equipments made of
The Meter
The Central System
An integrated equipment for metering, data
transmission and data management
A Central System for data aggregation and the
management of the whole process
The Concentrator
A Concentrator of data from the Meters. It is
located in secondary distribution substation
Metering in compliance with International
Standards (CEN 61036, CEN 61268) Data
transmission (Both metering and managing
customers) in compliance with Actual obbligatory
rules (CENELEC EN 50065-1 in the range A)
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System Architecture

• Total 14
• 2 national
• 12 local

Commercial System (CRM) Centralised Remote
Management System Interface Communication Software
Data Communication Centre
GSM - Traditional Communication Network
MV/LV Substation
Intranet
Concentrator
Total 345.000
PLC 2.5 Kbps
Meters
CTGN-CTGT Operation center
Total 30 Millions
Indoor services
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The Telegestione process
(Architecture and figures)
The Telegestione operative activitiesstarted in
September in pre-exercise mode involving 1.000
customers
From the next December the activities will runin
definitive mode for the all customerswith
electronic meter
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Standard

• Class 1 Active and Class 2 reactivein
  compliance with CEN 61036, CEN 61268
• Cenelec band A (CEN EN 50065-1), 82 kHz(primary
  carrier frequency) or 75 kHz(secondary carrier
  frequency) FSK, 2400 Bps
• TCP/IP ANSI/EIA 709.2-A-2000
• LONTALK ANSI/EIA 709.2-A-2000
• Two way authentication

Measurement
DLC Communication
Public Network
Communicationprotocol
Data transfer security
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Key figures - Italian program
Period of replacement
2001 - 2005
Enel Distribuzione human resources
4.000 / year
External resources (managed by Enel.si)
4.000 / year
2.100 Millions Euro approximately
Investments
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State of replacement plan (January 2003)
Meters installed6.000.000 14.000.000
by year end
Concentrators installed 60.000
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Production Areas
Tiszaujvaros (Hun)
Vimercate (MI) Bergamo (Bg)
Caluso (TO)
Shenzhen (CINA)
S.Palomba (RM)
Pagani (SA)
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Something will change in the relationship with
customer

• Availability of Time of Use tariffs and
  customised tariffs
• Deregulated customer could be managed without
  change of assets
• No more estimated bills real time measure of
  consumption for each bill
• Improvement of quality in commercial activities
  In activation or contract changes, time goes from
  days to minutes
• Indicators for Network Quality are strongly
  monitored
• Opening a new communication channel to customers
  home in order to supply Value Added Services and
  measure gas, water and heat supply

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Advantages for customer
Improvement of Service Quality and optimisation
of Service Cost
Billing on real readings
No need of customer presence for
readings,contract activation, de activationor
contractual power modification
Flexible tariff structure
Simple customer contractualisation
Quicker solution of dispute with customer (spot
reading on request)
No wrong readings and decrease of customer dispute
Flexibility (tailored) of billing period
Increase of comfort and consumption optimisation
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Advantages for the market
All customers will benefit from the system even
if they are not eligible Demand side management
(see California crisis) Improvement of losses
information, calculation and regulation Improvemen
t on load forecast Improvement on new pricing
initiatives Improvement of quality of service
information and regulation Control of
fraud Improve of settlement, invoicing processes
and imbalance allocation Advantages for the
Authorities data collection Avoiding the need of
Load profiling Improvement of guarantee of supply
regulation New metering services More selling
competition
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