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The World is Flat A brief history of the 21st century Thomas Friedman

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Landscaping, putting green, pool, health club, restaurants. 2. The World is Flat ... Use cameras, microphones, digital pencils, scanners. 16. What does this ... – PowerPoint PPT presentation

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Title: The World is Flat A brief history of the 21st century Thomas Friedman


1
The World is FlatA brief history of the 21st
centuryThomas Friedman
  • How it will affect Computer Science
  • Dr. Ranette Halverson

2
Chapter 1 While I Was Sleeping
  • Authors Trip to India
  • Bangalore Indias Silicon Valley
  • Goldman Sachs -- IBM
  • Hewlett Packard -- Microsoft
  • Texas Instruments -- Cisco
  • GE
  • Infosys outside Bangalore
  • Landscaping, putting green, pool, health club,
    restaurants

3
The World is Flat i.e. The Playing Field is
Leveled
  • How? Why? What Happened?
  • Outsourcing
  • Investments in technology
  • Broadband connectivity
  • Explosion of HW SW (cheap)

4
Globalization 1.0
  • 1492 1800
  • World Large to Medium
  • Driving Force Muscle (Countries)
  • Power how it could be deployed
  • By moving out, dew the world together
  • Global integration trade, collaboration

5
Globalization 2.0
  • 1800 2000
  • World Medium to Small
  • Driving Force Multinational Co.
  • Markets Labor
  • Drop in transportation costs (RR), then drop in
    communication costs (telegraph to PC WWW)
  • Global economy

6
Globalization 3.0
  • 2000 Present
  • World Small to Tiny ( Flat)
  • Driving Force Empowering Individuals
  • Collaboration Competition
  • Flat-World Platform PC Fiber Workflow SW
  • Non-western inclusion

7
Accounting Tax Preparation
  • MphasiS
  • 2005 400,000 returns outsourced to India
  • Security
  • Creativity
  • Face-to-Face

8
Radiology - MD
  • Reading of CAT MRI
  • Nighthawks
  • Work from home
  • WF doctor works for San Antonio hospital
  • Australia, India
  • Day there when night here

9
Journalism
  • Reuters
  • Leader in world news
  • Bangalore, India
  • Flash Headlines from news releases
  • US reporters
  • Analysis
  • Cut staff by 1/4
  • 1/5 Cost

10
Call Centers
  • 24/7 Customer
  • 2500 in Bangalore
  • Dell, IBM, MS, Airlines
  • 245,000 in India
  • Prestige, Training Education
  • Jobs lost or Jobs not wanted?
  • Use U.S. Products
  • Computers, SW, Air conditioning
  • Bottled water, soft drinks, etc.
  • More disposable income in India

11
Remote Personal Assistant
  • Brickwork (div. of B2K Co.)
  • 1500 to 2000 month
  • Typically work during our night
  • What do they do?
  • Research --Presentations
  • Reports
  • Clients Health Care Consultants, Investment
    Banks, Financial Services

12
Dalian, Bangalore of China
  • Outsourced from Japan other Asian operations
  • Data entry of handwritten Japanese
  • CAD architects
  • GE, MS, Dell, SAP, HP, Sony, Accenture

13
Jet Blue Airlines
  • Home Sourcing
  • 100 of phone reservations
  • 400 women (mostly) in Salt Lake City
  • 30 hour weeks at home
  • 1 day a month in office for training
  • 30 more productive than similar on-site
    reservation facilities

14
U.S. Army
  • Predator drones
  • Unmanned spy planes
  • Flying over Iraq
  • Flown by soldier in Las Vegas, Nevada

15
McDonalds(yes, the hamburger place)
  • Missouri, Minnesota, Massachusetts
  • Call center in Colorado Springs, Co.
  • Pay operators more but costs down 10
  • Cut errors by 1/2
  • Service time down by 30 seconds
  • Next step phones at tables which go to the
    call center
  • Headquarters doing a trial

16
E-Tutoring
  • From India
  • 15 to 20 per hour
  • Use cameras, microphones, digital pencils,
    scanners

17
What does this mean?
  • 10 Flatteners
  • Level Playing Field
  • All have to do with the computer

18
Ten Forces that Flattened the World
  • 11/9/89
  • 8/9/95
  • Work Flow Software
  • Uploading
  • Outsourcing
  • Offshoring
  • Supply-chaining
  • Insourcing
  • In-forming
  • The Steroids

19
How has the computer changed the world as you
know it???
  • Cell Phones
  • Music Downloads
  • Online Courses
  • YouTube
  • Face Book My Space
  • Online Shopping

20
Still changing
  • eHarmony.com
  • Wikipedia
  • Ebay
  • Travelocity.com
  • Email
  • Instant messenger
  • Text Messaging

21
What are YOUR Plans???
  • Where will you work?
  • What will you do?
  • Who will you work with?
  • ALL of this is changing as we speak! Much of
    the change is due to the computer and the related
    technology!

22
How is the world economy and job market changing?
  • Today we will discuss WHAT is happening. Actually
    what has already happened!
  • Not why it happened!
  • Not is it good or bad!
  • That is for you to decide!!

23
Outsourcing
  • 1800s Conestoga Wagon Covers
  • Today
  • Manufacturing
  • Cars, Clothes,
  • Help desks Call Centers
  • Programming
  • Outsourcing will not be the end of civilization
    as we know it!!

24
Are all the jobs leaving the US?
  • This is a serious question.
  • But the answer might be no!

25
True Change is Occurring!!!
  • How do we manage it?
  • Who regulates it?
  • Who taxes it?
  • A significant change is occurring in ALL aspects
    of our world and at SUPER speed!

26
Whats Next??
  • What will be the next BIG change??
  • I dont know!
  • I know you better be comfortable with computers
    and technology!!

27
Questions or Comments?
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