Role of Private Sector In ICT4DEV and EGov Raising The Bar

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Role of Private Sector In ICT4DEV and E-Gov
Raising The Bar
Accra
23rd February 2006
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This Afternoons Agenda

• RAISING THE BAR
•  
•  
• A serious drive to implement e-Gov and ICT4DEV
  will change the face of Ghana.
•  
• Is current Government strategy leading us in the
  right direction?
•  
• What are the current deficits in the country's
  implementation programme?
•  
•  
• Are there alternatives to achieving the goal of
  making the country a leader in these endeavors?
•  
• Will a strong strategic focus on the dynamics of
  the marketplace lead to better results by
  delivering a true guide to action? 
•  
• The presentation will examine these issues and
  offer a top-level set of actions that can guide
  top policymakers in their efforts in this
  critical future-shaping endeavour.
•  

3
Serious e-Gov and ICT4DEV Implementation Drive
Changes The Face of Government
4
Grasping The NettleEverything Changes
Politics
Management
People
ICT4DEV E-Gov Have Potential To Reengineer
Reinvent Government From Top To Bottom
Systems
Processes
At Stake Are Big Questions Of Greater
Transparency, Accountability, Human Capital
Financial Efficiency
5
Principal EGov/ICT4DEV Benefit Is Empowering
Citizens To Ask

• The E-Empowered
• Citizen Is At The Center Of Government
• Not At Its Periphery

Why Do Roads Cost More To Build In Ghana Than
Brazil
Why Are Our Bureaucrats Living In The Non-eWorld
Why Isnt My MP Responsive To My Communitys
Needs
Why Do We Not Know Our ROGI
Why , O, Why!
Why Arent We Enjoying The Savings
From Procurement The Nigerians Are Enjoying
Why Are Our Political Parties Being Funded
The Way They Are Alleged To Be
Citizens Now Have Unmediated Access To True
Workings Of Government
6
EGov/ICT4DEV Are Powerful Innovations
Destabilizers At The Same Time

• The Singapore EGov Experience
• (www.ecitizen.gov.sg)
• 1600 e-services Accessible
• - 1300 Allow Online Transaction Completion
• 3 Million Monthly Hits In Country Of 4 Million
• Interaction Stream Provides Direction For
  Running Government

Overlay analytic engine graphic
A Live View Of e-Citizenry Going About Its
Business. By Definition e-Citizens
Are Forward-Thinking, Proactive Participants In
Government Set Tone For Rest
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A New Model Of Democracy Aborning

• The Singapore EGov Experience
• (www.ecitizen.gov.sg)
• 1600 e-services Accessible
• - 1300 Allow Online Transaction Completion
• 3 Million Monthly Hits In Country Of 4 Million
• Interaction Stream Provides Direction For
  Running Government

Parliament Executive Judiciary
Citizens At The Center Of Real EGovernment
Schemes Become The Government. The Government
Becomes The Governed
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Where Is Government Strategy Heading
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A Little Humor Goes A Long Way
In The Long Run We Are All Dead - Keynes
The US Is Addicted To Oil George W. Bush
Ghanaians Are Addicted To Planning Kofi
Blankson Ocansey
EGOV ICT4DEV Are Specialized Run-Of-The Mill
Telecosm Applications- Not Interesting
Technologically
10
Ghanas ICT For Accelerated Development Policy
Original Starting Point

• Vision, Missions, Strategies And Policy Goals
• The Vision For Ghana
• The Policy Objectives
• The Broad Policy Goals The Cornerstone For
  ICTAD Policy
• The 14 Pillars Of the ICT4AD Policy Defining
  The Policy Priority Areas Focus
• Accelerated Human Resources Development
• Promoting ICTs In Education The Deployment
  Exploitation of ICTs In Education
• Facilitating Government Administration Service
  Delivery Promoting Electronic Government
  Governance
• Facilitating The Development Of The Private
  Sector
• Developing a Globally Competitive Value-Added
  Services Sector --- A Regional Business Service
  ICT Hub
• Developing An Export-Oriented ICT Products and
  Services Industry
• Modernization of Agriculture The Development
  Of An Agro-Business Industry
• Deployment Spread of ICTs In The Community

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Ghanas ICT For Accelerated Development Policy

• Developing a Globally Competitive Value-Added
  Services Sector --- A Regional Business Service
  ICT Hub
• Deployment Spread of ICTs In The Community
• Promotion of National Health
• Rapid ICT Enabling Physical Infrastructure
  Development
• Legal, Regulatory Institutional Framework
  Provisions
• RD, Scientific Industrial Research Capacity
  Development
• Promoting Foreign Local Direct Investment Drive
  In ICTs
• Facilitating National Security Law Order

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Ghanas ICT For Accelerated Development Policy
Rolling Plans

• Goal of 2003 2006 Rolling Plan Support
  Development Of Economic Base Environment For
  Accelerated Growth Development For Transforming
  Ghana Into An Information-Rich Knowledge-based
  Society Economy
• Priority Areas
• Accelerated Human Resource Development
• Promoting ICTs In Education
• Facilitating Government Administration Service
  Delivery
• Facilitating the Development Of Private Sector
• Developing Export-Oriented ICT Products and
  Services Industry
• Modernization of Agriculture Development Of
  Agro-Business Industry
• Developing Globally Competitive Value-added
  Servcies Sector
• Deployment Spread Of ICTs In Community
• Promotion of National Health
• Rapid ICT Enabling Physical Infrastructure
  Development
• Legal, Regulatory, Institutional Framework
  Provisions

13
Ghanas ICT For Accelerated Development Policy
Rolling Plans

• Goal of 2003 2006 Rolling Plan Support
  Development Of Economic Base Environment For
  Accelerated Growth Development For Transforming
  Ghana Into An Information-Rich Knowledge-based
  Society Economy
• Priority Areas
• Promoting Foreign Local Direct Investment Drive
  In ICTs
• National Security Law Order
• Strategic Focus Of Plan Laying More Emphasis on
  ICT Deployment Exploitation Less Emphasis On
  Production, Development Delivery Of ICT
  Products Services
• Goal of 2007 2010 Rolling Plan Improve The
  Economic Base Environment To Further Accelerate
  Growth Development Towards Transforming Ghana
  Into An Information-Rich Knowledge-based Society
  Economy

14
Ghanas ICT For Accelerated Development Policy
Rolling Plans 2003 202?

• Glacial Pace Of Change Implementation Does Not
  Have To Be Protracted
• Ignores The Fact That eGOV ICT4AD Incorporate
  Relatively Mature Technologies Practices That
  Are Well-Known Today
• Major Obstacle To Success Is Political Will To
  Carry Logic Of Change To Its Conclusion

Note Of Caution The Plans Roll Out To The
2020s. Remember, Well Either Be Dead Or
Terminally Bored By ICT4AD
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Current Deficits In Strategic Implementation
Programme  
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At The Present TimeThe Verdict On E-Ghana Wont
Work!!!!

• Comprehensive Plan
• Lots Of Hard Work
• Good Thinking
• Abandoned By Creators
• New Emphasis On Three Priority Areas Signals
  Beginning Of Move Away From Existing Document
• Tighter Integration With Public Sector Reform
  Goals
• Current Version Will Suffer Fate Similar To That
  Of Its Predecessor
• No Money
• Over-reliance On Donor Support
• Ignores Several Real Funding Alternatives
• Public Sector Reform Entitys Power To Enforce
  Meaningful Change Not Apparent
• No Real Private Stakeholder Consultation
• No Guidance To Businesses Insensitive To Market
  Dynamics

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YeteGov/ICT4AD Must Not Be Allowed To Fail

• The Business Of Government Is At This Stage The
  Business Of Ghana
• Business Adoption Of ICT In Economic Growth Areas
  Will Be Spurred By Success Of Governmental
  Programme In The Following Areas
• Greater Technology Enskilling
• Telecosm Managerial Development
• Freeing Up Of Resources Engendered By More
  Efficient Government
• Success Of All Other Governmental ICT Goals
  Contingent On This Success
• Development Of Indigenous Business Processing
  Outsource Resource
• Creation Of Technology Corridors
• Information based Society
• Finally, This Should Be Cornerstone Of
  Billion-Dollar Local High-Growth ICT Industry

Theres Still Time For Sapient Stakeholder Action
To Re-Orient Government Programme Given Belief
That Failure Is A Non-Option
18
d
Does Realistic Market-based Strategic Pathway
Exist?
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Driving Toward ICT4DEV E-Gov Success
Understanding The Market
Legal Framework
Application Content Dev
Infrastructure Service Provision
Strategy
Regulatory Infrastructure
Education
Building A Nation-Specific ICT4DEV E-GOV
Environment Requires Creation Of Technology
Information Infrastructures
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Driving Toward ICT4DEV E-Gov Success
Application Content Development
Information Infrastructure

• Localization of Content On Internet
• Creation of Legal Framework For Content
  Management Intellectual Property
• Including Negotiation of International Treaties
• Governmental Direction Regarding Treatment of
  National Records

• Approach
• Light, Cooperative, Or Comprehensive
• Technology Set
• Network Choices (WiFi, Fixed Loop)
• User Devices (Mobility)
• Competition In Telephony and Internet
  Provision

Building A Nation-Specific ICT4DEV E-GOV
Environment Requires Private Sector
Participation Throughout
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Driving Toward ICT4DEV E-Gov Success
Legal Framework
Education

• Laws Governing Electronic Business
  Commercial Transactions
• Contracts Transaction Fulfillment
• Authentication
• Omnibus (Commercial/)Criminal Or Multiple Laws
  (Cyberlaws)
• Creating Trusted Secure Environment
• Criminalization of Environmental Disruption
  Virus Attacks, Etc.
• Computer Emergency Response Team (CERT)
• Privacy Data Protection Rules

• Bridging Digital Divide
• Input Into Information Infrastructure
• Provision Of Affordable ICT Goods Services
• Melding ICT Into Traditional Educational
  Infrastructure
• Informatizing Education, e.g.
• Use of ICT To Deliver Educational Paradigm Shift

Building A Nation-Specific ICT4DEV E-GOV
Environment Requires Private Sector
Participation Throughout
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Driving Toward ICT4DEV E-Gov Success
Strategy
Regulatory Infrastructure

• Vision
• Leadership (Often Heads of Govts.)
• Targets Milestones
• Roles of Key Actors
• Private Sector Strengthening Local ICT Actors
• Individuals
• Government
• Technology
• Legal Framework
• Education

• Independence
• Convergence
• Basing Business Decisions On Business
  Economics
• Regulatory Changes Role In Functioning Of
  Markets
• Understand Constraints To Change
• Drive Toward Mutually Consistent Solutions

Strategic Choices Should Provide Direct Path To
Action Regulation Should Truly Level The
Playing Field
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Market Assessment Network Readiness Index
Framework
Subcomponent Index
Component Index
Environment
Main Index
Networked Readiness Index
Readiness
Usage
Definition Degree Of Preparation Of Nation Or
Community To Participate In Benefit From ICT
Developments
Adapted From Zhou Global Perspectives on
e-Government
24
Creating Sustainable Path ForwardUsing Top-Level
NRI Analysis
Environment Index Rankings
Networked Readiness Index Rankings
Readiness Index Rankings
Usage Index Rankings
Opportunity Map Points To Prioritization of
Readiness Usage Variables But Overall
Improvement Is Meritorious Goal
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Two Can Play The GameAdapting Strategy To The
Market
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Market Assessment Network Readiness Index
Framework
Subcomponent Index
Component Index
Environment
Main Index
Networked Readiness Index
Readiness
Usage
Definition Degree Of Preparation Of Nation Or
Community To Participate In Benefit From ICT
Developments
Adapted From Zhou Global Perspectives on
e-Government
27
Market Assessment NRI Environment Component
Variables
Subcomponent Index
Assessment Of Human Resource Ancillary
Business Base Needed To Support Knowledge-based
Society
Market
Component Index
Assessment Of Impact of Polity, Laws,
Regulations Their Implementation On ICT
Development Use
Environment
Political Regulatory
Assessment Of Availability Level Quality Of Key
Access Infrastructure
Infrastructure
Measure of Conduciveness Of Country Environment
For Development and Use Of ICT
Adapted From Zhou Global Perspectives on
e-Government
28
Market Assessment NRI Environment Variables
Variables Provide Guideposts To Target Areas
Within Component
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Market Assessment NRI Readiness Component
Variables
Subcomponent Index
Assessment of Individual Readiness To Utilize
Leverage ICT
Individual
Component Index
Assessment of Business Readiness To Participate
In Benefit From ICT
Readiness
Business
Assessment Of Governmental Readiness To Employ ICT
Government
Overall Measure of Capability of Economys
Principal Agents To Leverage ICTs Potential
Adapted From Zhou Global Perspectives on
e-Government
30
Market Assessment NRI Readiness Variables
Variables Are Measure Of National Potential
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Market Assessment NRI Usage Component
Variables
Subcomponent Index
Assessment Of Citizens Level Of Adoption and
Usage Of ICT Technologies
Individual
Component Index
Assessment Of Businesses Level Of Deployment and
Usage of ICT
Usage
Business
Assessment Of Level Of Usage By Government of ICT
Government
Measurement of Principal Stakeholders Degree of
ICT Usage
Adapted From Zhou Global Perspectives on
e-Government
32
Market Assessment NRI Usage Variables
Each Variable Has Significant Private Sector
Component
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Creating The Opportunity MapDetermining The
Effort Budget
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Creating Sustainable Path ForwardUsing Top-Level
NRI Analysis
Environment Index Rankings
Networked Readiness Index Rankings
Readiness Index Rankings
Usage Index Rankings
Opportunity Map Points To Prioritization of
Readiness Usage Variables But Overall
Improvement Is Meritorious Goal
35
Creating Sustainable Path ForwardUsing NRI
Analysis The Environment
Market Rankings
Environment
Political Regulatory Rankings
Infrastructure Rankings
Environmental Opportunity Prioritization Lies
Within Market and Infrastructure Zones
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Creating Sustainable Path ForwardUsing NRI
Analysis - Readiness
Individual Rankings
Readiness
Business Rankings
Government Rankings
Readiness Opportunity Prioritization Lies Within
Individual and Business Zones
37
Creating Sustainable Path ForwardUsing NRI
Analysis - Usage
Individual Rankings
Usage Index Rankings
Business Rankings
Government Rankings
Usage Opportunity Prioritization Lies Within
Individual and Business Zones
38
Creating Sustainable Path ForwardUsing NRI
Analysis - Usage
Individual Rankings
Usage Index Rankings
Business Rankings
Government Rankings
Usage Opportunity Prioritization Lies Within
Individual and Business Zones
39
Creating Sustainable Path ForwardUsing NRI
Analysis - Usage
Individual Rankings
Usage Index Rankings
Business Rankings
Government Rankings
Usage Opportunity Prioritization Lies Within
Individual and Business Zones
40
Creating Sustainable Path ForwardUsing NRI
Analysis - Usage
Individual Rankings
Usage Index Rankings
Business Rankings
Government Rankings
Usage Opportunity Prioritization Lies Within
Individual and Business Zones
41
Creating Sustainable Path ForwardUsing NRI
Analysis - Usage
Individual Rankings
Usage Index Rankings
Business Rankings
Government Rankings
Usage Opportunity Prioritization Lies Within
Individual and Business Zones
42
Creating Sustainable Path ForwardUsing NRI
Analysis - Usage
Individual Rankings
Usage Index Rankings
Business Rankings
Government Rankings
Usage Opportunity Prioritization Lies Within
Individual and Business Zones
43
Creating Sustainable Path ForwardUsing NRI
Analysis - Usage
Individual Rankings
Usage Index Rankings
Business Rankings
Government Rankings
Usage Opportunity Prioritization Lies Within
Individual and Business Zones
44
Creating Sustainable Path ForwardUsing NRI
Analysis - Usage
Individual Rankings
Usage Index Rankings
Business Rankings
Government Rankings
Usage Opportunity Prioritization Lies Within
Individual and Business Zones
45
Creating Sustainable Path ForwardUsing NRI
Analysis - Usage
Individual Rankings
Usage Index Rankings
Business Rankings
Government Rankings
Usage Opportunity Prioritization Lies Within
Individual and Business Zones
46
Creating Sustainable Path ForwardUsing NRI
Analysis - Usage
Individual Rankings
Usage Index Rankings
Business Rankings
Government Rankings
Usage Opportunity Prioritization Lies Within
Individual and Business Zones
47
Creating Sustainable Path ForwardUsing NRI
Analysis - Usage
Individual Rankings
Usage Index Rankings
Business Rankings
Government Rankings
Usage Opportunity Prioritization Lies Within
Individual and Business Zones
48
Recapping Our Action Steps
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Strategic Overview Of EGOV Market Players

• Government Regulation
• Government As Buyer
• Client Skills Development In Subject Matter
• Developer Of Funding Mechanisms

• Competition
• Other National Priorities
• Technology Parks

• Industry
• End-User Segmentation
• Training
• Marketing
• Fulfillment (App Cont Dev)
• Aftercare

EGOV/ ICT4AD

• Market For Complements
• Finance
• Marketing
• Development Expertise
• Research Strategic Consulting

• Market For Substitutes
• Other Organizations Systems That
• May Offer Substitutes For EGOV Services

• Simple Framework Can Drive Powerful Actions
• At Top Of Food Chain

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Stages Of Economic Development
Investment-Driven Economy (e.g. Taiwan)
Innovation-Driven Economy (e.g. Japan)

• Factor-Driven Economy
• (e.g. Ghana)

Input Cost
Dominant Driver
Unique Value
Efficiency

• -Efficient Production Of
• Standard Goods
• Standard Services

Sources of Competitive Advantage

• -Basic Factor Condition
• Low-cost Labour
• Access To Natural Resources

-Manufacturing at Global Technology Frontier
Using Advanced Methods
-More Sophisticated Designed Externally
-Innovative Goods And Services
-Commodity Production -Simple Goods Designed
Elsewhere
Firm Output
Technology Assimilation
-Imports -FDI -Imitation
-Internal Development Compatibility
-Imported -Licensed -JV -FDI -Imitation -Capacity
To Improve
-Price
-High levels of Innovations are Institutionalized
And Are Properly Rewarded
Competitive Variable
-Investment In Efficient Infrastructure -Modern
Production Method
Direct
Access To Consumers
-OEM
-No Direct Access
Value-chain
-Limited
-Extended
-Deep With Strong Clusters
Focus
-Labor-Intensive Manufacturing
-ManufacturingOutsourced Services Exports
-Financial Crisis and External -Sector-specific
Demand Shocks
-Resilient to External Shocks
Vulnerabilities

• Global Economic Cycles, Commodity
• Price Trends, Exchange Rate Fluctuations

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First Questions Laudable Government Programmes
Or Positive NPV Projects?
E-Gov ICT4DEV Projects
Supply
Demand
Positive NPV Projects
Notwithstanding Allure Of Government Largesse,
Private Sector Pursuit Of ICT4DEV E-Gov
Projects Must Be Disciplined By Positive NPV
Mindset
52
Demand Assessment E-Gov/ICT4DEV Stages Of
Development
High
Transaction (Mature)
Complexity Of E-Gov
Two-Way Interaction
One-Way Interaction
Startup
Low
Low
Benefit
High
Tooling Up To Attack Market Requires Building
Strength Based On Overall Assessment of
Development Stage
Adapted From Zhou Global Perspectives on
e-Government
53
A Quick Primer To Building Successful
ICT4DEV/E-GOV Businesses

• Understand The Market
• How Big Is It?
• How Fast Is It Growing?
• What Should Your Position Be In It
• Can You Make Money In It With The Skill And
  Capital Set Available?
• Does The Client Have The Money?

If We Do This Properly E-Gov (From Strategy
Through Reengineering Through Implementation
Through Outsourcing) Should Be A Self-Financing
Billion Dollar Enterprise Starting TomorrowAnd
Should Grow Substantially In Out-Years
54
The Demand Side Of The Equation Both Dimensions
Private Sector Plays Can Be Pure Play In Either
Vertical Or Horizontal Dimensions Or Hybrid Of
Both
55
ICT Economy Profile
ICT Economy Analysis Is Not Restricted To Pure
ICT Plays, Is Cross-Sector, Offering Sum Of ICT
Investment Possibilities
56
Combination Of Serious Analytical Performance
Management Intelligence And Process View Of
Interactions

• Embarking On PSM Journey Has Profound
  Implications For Running Governments Management
  Of Accountability

57
Thank You!
58
This Presentations Focus Is Mostly
On Building Businesses In ICT4DEV E-GOV
Not On Examining Rationale For ICT4DEV E-GOV
Change to discuss changes on systems, processes,
people and management
Issue Today Less The Why Of ICTs Role, And More
The Role of Building Sustainable Businesses
Needed To Promulgate ICT4DEV E-GOVs Goals
59
YeteGov/ICT4AD Must Not Be Allowed To Fail

• The Business Of Government Is At This Stage The
  Business Of Ghana
• Business Adoption Of ICT In Economic Growth Areas
  Will Be Spurred By Success Of Governmental
  Programme In The Following Areas
• Greater Technology Enskilling
• Telecosm Managerial Development
• Freeing Up Of Resources Engendered By More
  Efficient Government
• All Other Governmental ICT Goals
• Development Of Indigenous Business Processing
  Outsource Resource
• Creation Of Technology Corridors

Insert recap of deficits and teaser about what to
do FUNDING MECHANISMS DELINEATION OF ROLES
PRIVATE SECTOR SHOULD PLAY LINKAGES TO
MARKET-BASED STRATEGY THE BUSINESS OF GOVERNMENT
IS BUSINESS OF GHANA E.G. BPO SUCCESS WILL
DEPEND ON SUCCESS OF EGOV TRANSFORMATION BECAUSE
OF IMPACT ON SYSTEMS, PEOPLE, PROCESSES AND
MANAGEMENT