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INTERPERSONAL COMMUNICATION

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... communication is organized by body language, the oldest language. ... facial expressions, eye contact, tone of voice, body posture and motions, and even silence. ... – PowerPoint PPT presentation

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Title: INTERPERSONAL COMMUNICATION


1
INTERPERSONAL COMMUNICATION
  • The transfer of information from one person to
    another, both verbally and non-verbally.
  • 75 of our waking hours are spent communicating.

2
ACTIONS SPEAK LOUDER THAN WORDS…
  • Of a message, 7 of it is verbally communicated…
  • …and 93 is nonverbally communicated.

3
NOT OPPOSITES…
  • Verbal and nonverbal communication are
    intricately interwoven.
  • If nonverbal cues do not match the tone and
    implication of the spoken word, the flow of
    communication is hindered.
  • The receiver of the message tends to base the
    intention of the sender on the nonverbal cues he
    receives.
  • In effect, a miscommunication from the sender
    results in a misinterpretation of the receiver.

4
VERBAL COMMUNICATION
  • Verbal communication is organized by language.
  • Therefore, follow the Dos and Donts of sending
    messages
  • Prescription for clear reception of messages

5
DOS AND DONTS OF SENDING MESSAGES…
  • Do speak clearly and slowly.
  • Do maintain eye contact.
  • Do pay attention to tone, tempo, and pitch to
    ensure you are conveying the correct message.
  • Do try to leave out extra emotions.

6
…..cont
  • Dont use meaningless words or expressions
    intermittently that distorts your message.
  • Dont use phrases that lessen a persons verbal
    image such as you know what I mean or sort
    of.
  • Dont use harsh phrases such as you dont
    understand or youre wrong which downplay the
    intellectual capability of the listener.

7
Effective Reception…
  • The key to effective reception of messages is
    effective listening.
  • Listening is a skill that can be learned to
    enhance clarity in message exchange.
  • We spend 50 more time listening than we do
    talking.
  • Better listening skills develop better speaking
    skills because of awareness.

8
INEFFECTIVE LISTENING…
  • Without listening to details and context,
    important information can be left out.
  • Conflicts then arise.
  • Overlooked information inhibits solutions and
    results in lost business time and revenue.
  • Personal relationships will deteriorate.

9
HOW TO LISTEN EFFECTIVELY…
  • Eye contact is a number one priority for focus.
  • It lets the other person know you are paying
    attention.
  • Beneficial Listening This means nodding or
    interjecting phrases such as right allows the
    speaker to know you are following his train of
    thought.
  • Try not to translate what is being said into what
    you want to hear self-fulfilling prophecy.
  • Pay attention to nonverbal cues.

10
REAL COMMUNICATION…
  • Real communication occurs when we listen with
    understanding from the other persons point of
    view.
  • Test yourself with a series of questions such as
    what did I learn from the other person? or
    who did more talking and listening?
  • Evaluate your answers and decide how to improve
    your communication next time.

11
NOT FOR EVERYONE……
  • Effective listening is not for everyone.
  • To deal with the non-effective listener, clarify
    what you want to say prior to speaking.
  • If your ideas are clear, the listener is more
    likely to be receptive.
  • Before meeting, give the to-be-listener an idea
    of what you want to discuss.

12
NONVERBAL COMMUNICATION
  • Nonverbal communication is organized by body
    language, the oldest language.
  • Education teaches us to prefer using words, so we
    tend to overlook the impact of nonverbal cues.
  • Body language involves holding or moving your
    body to give or receive information.
  • Words can be manipulated, but gestures are harder
    to control.
  • When in doubt, trust the nonverbal message.

13
…cont
  • Nonverbal communication includes facial
    expressions, eye contact, tone of voice, body
    posture and motions, and even silence.
  • Of the 93 of nonverbal communication…
  • 55 is through facial expressions…
  • …and 38 is through vocal tones.

14
EVOLVED BODY LANGUAGE
  • Two types of body language evolved from
    evolution
  • 1. Open body language open hands and unfold
    arms to show you mean the other person no harm.
    In the past, it was used to show there were no
    weapons being concealed.
  • 2. Closed body language we are physically
    showing we are hiding something or are not open
    to what the other person is saying.
  • Open body language is preferable to cooperation,
    negotiation, and open-mindedness.

15
FACIAL EXPRESSIONS…
  • Facial expressions continually change throughout
    conversation and are monitored constantly by the
    recipient.
  • They are primarily used to communicate emotions.
  • Evidence proves there are similarities across
    cultures.

16
COMMUNICATION THROUGH EYES…
  • Nonverbal communication is always revealed
    through the eyes.
  • Normal eye contact means communication is open.
  • Looking down indicates rejection.
  • Avoiding eye contact suggests that the person is
    not comfortable with the conversations topic or
    the other person.
  • Stares can indicate dislike.
  • A person may be sincere if the eyes move upward
    when discussing stories about the past, for eyes
    move upward to retrieve information.
  • However, if the eyes move side to side when
    recalling information, the person is likely to be
    lying.

17
COMMUNICATION THROUGH TOUCH…
  • Creates a more direct message.
  • Used improperly, it creates barriers of mistrust.
  • Touch conveys the emotional impact of the message
    as well as context.
  • In conjunction, personal space is a nonverbal
    tool.
  • The higher your position, the more and better
    space you will have and the easier it will be to
    invade the territory of a lower-status person.

18
YEAH OR NAY…
  • Nonverbal communication indicates whether one
    approves or rejects the message.
  • If the speaker shifts positions, and the listener
    shifts to match the speakers position, he is
    silently signaling approval.
  • In contrast, rejection positions include folded
    arms, crossed legs, or body turned away from the
    speaker.

19
SILENCE SPEAKS…
  • Silence can have a positive or negative impact on
    the communication process.
  • It can provide a peaceful situation by signaling
    agreement or create tension and uneasiness.
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