Leading Change Collaboration and

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L e a d i n g C h a n g e T h r o u g h C o l
l a b o r a t i o n
Leading ChangeCollaboration and Collaborative
Leadership
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L e a d i n g C h a n g e T h r o u g h C o l
l a b o r a t i o n
Pollyanna Pixton President, Evolutionary
SystemsFounding Partner, Accelinnova
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Leadership Challenges
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Leadership Challenges

• Its no longer enough to respond to change
• today organizations must lead change
• or be left behind.
• - Pollyanna Pixton

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Leadership Challenges

• Get More Done by Doing Less
• Lead Change
• Deliver the Right Product
• Meet Customers Changing Needs
• Meet Market Windows

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Leadership Challenges

• The way you will thrive in this environment is
  by innovating innovating in technologies,
  innovating strategies, innovating business
  models.
• - IBM CEO Samuel J. Palmisano
  BusinessWeek,
  April 24, 2006

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Project Statistics

Standish Group Study, reported by CEO Jim
Johnson, CIO.com, How to Spot a Failing Project
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Features and Functions

Always or Often Used 20
Always 7
Often 13
Never Used 45
Sometimes 16
Rarely Used 19
Never or Rarely Used 64
Standish Group Study, reported by CEO Jim
Johnson, XP2002
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Leaders Must

• Deliver Business Value
• Increase Productivity
• Lead Change
• Find Solutions
• Innovate

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Project Management

• Change Management

How Do We Lead Change?
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Leadership Models

• Leading Change
• Embraces Change
• Collaborates
• Gives Ownership
• Influential
• Fosters New Ideas

• Controlling
• Responds to Change
• Bureaucratic
• Leader Decides
• Authoritarian
• Knows the Answers

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Leadership Models

Strategy
Collaboration
Business Value
Embrace Change
Real Options
Cultivate Innovation
Project Governance
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To Lead Change Collaborate
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Leadership Models

Strategy
Collaboration
Business Value
Embrace Change
Real Options
Cultivate Innovation
Project Governance
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Project Management

• Maintaining Project Focus

None of us are as smart as all of us.
Japanese Proverb
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Implement and Review

• Unleashing Innovation

The answers are in your organization.
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How to be an Agile Leader

• Collaboration Model
• Collaboration Process
• Collaborative Leadership

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Unleashing Innovation
Collaboration Model

• Collaboration Model

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Collaboration Model

• Create an Open Environment

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Open Environment Exercise

• What kind of environment do we need to
• Foster creativity and innovation?
• Encourage ideas?
• Create team ownership and commitment?
• Implement mission critical and differentiation
  ideas?
• What is an Open Environment?

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Collaboration Model

• Convene the Right People From the Entire
  Enterprise!
• Customers
• Marketing
• Sales
• Finance
• Technology
• Manufacturing
• Stakeholders

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Collaboration Model

• Foster
• Creativity
• Innovation
• via
• Collaboration Process

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Collaboration Model

• Stand back,
• Let
• Them
• Work.

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Unleashing Innovation

• Collaboration Process

Collaboration Process
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Collaboration Process

• 1. Agree to
• Goals
• Objectives
• Purpose

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Collaboration Process

• 2. Brainstorm
• 3. Group
• 4. Prioritize
• Based on Business Value

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Collaboration Process

• 5. Individuals
• Volunteer
• For What
• And
• By When

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Collaborative Leadership
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Collaborative Leadership

• The
• Right
• People

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The Right People

• Hire and promote
• First on the basis of integrity
• Second, motivation
• Third, capacity
• Fourth, understanding
• Fifth, knowledge
• Last and least, experience
• - Dee Hock, CEO Emeritus VISA International

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The Right People

• Authenticity
• Attitude
• Intelligence
• Talent

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The Right People

Passionate About
Best At
Organizational Fit
All team members operate within the intersection
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Collaborative Leadership

• Trust First!

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Collaborative Leadership

• They tell you
• what needs
• to happen
• for success
• and results.

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Collaborative Leadership

• Step Aside,
• Let
• Them
• Work!

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Project Management

• Risk Management

Exercise How to Build Trust? Or
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Project Management

• Risk Management

Exercise How to Stand Back
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Collaborative Leadership

• Leadership Tipping Point
• When to lead
• When to step back
• Where is your Tipping Point?
• How can you step up and still be collaborative?

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Project Management

• Risk Management

Exercise When should a leader step up?
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Project Management

• Remove Obstacles

Remove Obstacles Leadership Tips
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Leading Collaboration

• Ricardo Semler, CEO of Semco, believes that all
  people desire to achieve excellence and that
  autocracy dampens peoples creativity and
  motivation.
• - The Seven-Day Weekend

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Leading Collaboration

• Influence Not Authority

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Leading Collaboration

• Keep
• the
• Purpose
• Alive

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Leading Collaboration

• Everyone
• Sees the
• Big Picture
• Total
• Transparency

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Leading Collaboration

• Fix
• Processes
• Not
• People

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Leading Collaboration

• No Such Thing
• As
• Constructive
• Criticism

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Collaboration For Quality

• Feedback
• That Honors the Relationship

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Project Management
Communication

• Focus, Communication, and Expectation Management

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Leading Innovation

• Collaborative
• Communication
• Teams Collaborate
• On All Decisions
• And
• Solutions

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Leading Innovation

• Organizations change in the directionin which
  they inquire.
• Inquire.
• Question.
• Listen.

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Leading Innovation

• Fail Early Fail Fast!

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Leading Collaboration

• Free Team to Question, Analyze and Investigate

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Leading Collaboration

• The Opposite of Control is Discovery

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Appreciative Inquiry

• Appreciative Inquiry
• Value What Is
• Envision What Can Be
• Discuss Next Steps
• Basic Assumption
• An organization and the people know the
  possibility.
• Fall Forward !

• Problem Solving
• Identify the Problem
• Analyze the Causes
• Plan the Actions
• Basic Assumption
• An organization is a problem to be solved.

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Appreciative Inquiry

Appreciative Orientation
Problem-Solving Orientation
CURRENT STATE
FUTURE
PAST
DISCOVER REALIZE POSSIBILITIES
ANALYZE FILL THE GAP
QUESTIONS
QUESTIONS
Whats Wrong? What Happened? Whos to Blame? How
Do We Fix It?
Whats Working? Wheres the Passion? Whats
Possible? How Do We Achieve It?
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Leadership Key Factors

• Decide where you want to place your emphasis, on
  control or on results
• Put purpose over personal agendas
• Expect the practice of professional behavior
• Take the fun out of being dysfunctional
• You do not need consensus get team commitment to
  team goals
• Teams need leaders
• Members who do not deliver their commitments are
  off the bus

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Leadership Tips

• Move boulders, carry water
• Listen, between the lines
• Allow mistakes Expect success
• People will do what they are measured by
• Know the difference between mistakes and not
  delivering
• Celebrate! Have fun!

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• Create a place where people want to be not have
  to be
• Make sure everyone has what they need to
  succeed.

Great Leadership
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Project Management

• Dependency Management

Expectation Management
Leading Up
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Leading Up

• Speak
• So You
• Can Be
• Heard

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Leading Up

• Bring
• solutions,
• not
• just
• problems

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Leading Up

• How Does
• Your Manager
• Define
• Success?

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Leading Up

• Deliver
• Results As
• Committed
• And
• Often

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Leading Up

• Assess System
• Politics
• Competition
• Style Differences

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Leading Up

• Trust your Intuition
• Listen, remember and trust your first thoughts
• Rely on your gut reaction for warning signals
• Listen openly for the secondary messages
• Collect data note when you first thoughts have
  been accurate

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Leading Up

• Timing

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Leading Up

• Your risks? List professional options

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Leading Up

• Dont take it personally.
• Ill get back to you on that.

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Leading Up

• Communicate, Often
• Pass on results
• Check in once per week, or daily
• Find the best communication format

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Leadership Transition

• You want me to do what?

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What About You?

• What is your personal mission and vision?
• What are you passionate about?
• What do you do best?
• How do you define success?
• What do you want to do differently?
• What do you fear?

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Watch Out For

• Crossing the void Why am I doing this?
• The Wall What was I thinking?

• Living with uncertainty
• The tendency to go back to (old) school
• Under stress
• Because its easier
• You know it works

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When Times Get Tough

• Avoid responding to old-school behaviors with
  old-school behaviors
• Build support, networks and resources
• Find a mentor someone whos done this before
• Surviving the transition
• Step back Reflect not React
• Wait somewhere else (dont watch)
• Recall successful risks taken
• Your best survival skills?

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Project Management

• Quality Management

Leading Change Summary
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Summary

• To Unleash
• Innovation
• And Lead Change
• Collaborate

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Collaboration Model

• Open Environment
• Right People
• Foster Innovation Collaboration Process
• Step Aside

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Collaboration Process

• Agree to Goal
• Brainstorm
• Group
• Prioritize
• Individuals volunteer and by when

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Leadership Model

• The Right Talent
• Trust First!
• Let them tell you what they need to do tobe
  successful
• Stand back!

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Action Plan

• What do you want to do?
• How can you measure it?
• By when?
• How?
• What obstacles might arrive?
• Can you do anything to deter these obstacles?

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References

• The Seven-Day Weekend, Ricardo Semler
• Good to Great, Jim Collins
• Orbiting the Giant Hairball A Corporate Fool's
  Guide to Surviving with Grace, Gordon MacKenzie
• Organizing Genius, The Secrets of Creative
  Collaboration, Warren Bennis

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References

• Wicked Problems, Naming the Pain in
  Organizations, E. Jeffrey Conklin and William
  Weil, Touchstone Tools and Resources
• How I Learned to Let My Workers Lead, Ralph
  Stayer, HBR, Nov-Dec 1990
• The 6 Myths of Creativity, Bill Breen,
  FastCompany, Dec 2004
• Now More Than Ever, Innovation Is The Answer,
  Robert D. Hof, BusinessWeek, 1 Mar 2004

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Contact

• Pollyanna Pixton
• www.accelinnova.com
• www.evolutionarysystems.net
• www.collaborativeleadership.com
• 801 . 209 . 0195
• p2_at_ppixton.com