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Title: Engaging%20Community%20Stakeholders%20and%20Building%20Community%20Partnerships

Engaging Community Stakeholders and Building
Community Partnerships
  • The National Child Welfare
  • Resource Center for Organizational Improvement

Why Stakeholder Involvement is Critical
  • The child welfare system is much larger than the
    public child welfare agency.
  • No single agency can fulfill the responsibility
    of keeping children safe, in permanent homes, and
    achieving well-being.
  • The goal is to empower stakeholders so that the
    entire community takes child protection as its

Why Stakeholder Involvement is Critical
  • Partnering with community stakeholders helps
    create a constituency for child welfare, so that
    when the agency needs support it gets it (for
    example, legislation, finances, respect even in
    the fact of a child injury or death).
  • Partnerships also strengthen community

Successful Stakeholder Involvement
  • Means
  • Collaboration and partnerships as a way of
    life for the public child welfare agency, not
    just for the Child and Family Services Review
    (CFSR) and the IV-B Child and Family Services
    Plan (CFSP).

Stakeholder Involvement in
  • Chafee
  • Title IV-B
  • CFSR

Successful Stakeholder Involvement is Achieved by
  • Gathering input from stakeholders
  • Including stakeholders in decision making
  • Giving feedback to stakeholders
  • Continuous communication
  • Making stakeholder involvement an integral part
    of agency operations
  • Practicing true collaboration, not cloberation

Who are Potential Stakeholders?
  • Internal to the child welfare agency
  • External

Levels of Community Partnerships
  1. Basic, effective referrals of families for other
    services (case level).
  2. Joint case planning with other service providers,
    the family, and the familys network (case
  3. Joint program development to create needed new
    programs and services (intermediate level).

Levels of Community Partnerships (continued)
  1. Shared organizational infrastructurewritten
    agreements for information sharing, joint
    management information systems, staff liaison
    positions, locating staff in another agency, etc.
    (intermediate level).
  2. Creating a Stakeholder Collaborative for Child
    Protection in a jurisdiction, with its own
  3. Creating a State-Level Stakeholder Collaborative,
    or Cabinet for Children, Youth, and Family

Culture Shift The State Public Child Welfare
  • Not the sole provider of child welfare services
  • Leadership catalyst and organizer for a
    community-based system
  • Retains legal responsibilities for protection of
    specific children

Culture Shift Community Partners
  • More collaboration among previously autonomous
    funders and agencies
  • Renegotiation of roles and responsibilities

Promising Practices in Community Partnerships
  • Mental Health Systems of Care
  • Child Welfare Systems of Care
  • Quality Review Processes (CQI/Case Reviews)
  • LAN 29

Mental Health Systems of Care
  • Comprehensive service array
  • Coordinated
  • Community based
  • Child centered
  • Individualized for the family
  • Culturally competent
  • Family driven
  • Early identification and intervention

Child Welfare Systems of Care
  • Tbd in Dec.

LAN 29
  • Collaborative integrates traditional and non-
    traditional services/supports
  • Membership open to all
  • Governance structure elected by members
  • Implements Wraparound approach
  • QUEST serving DCFS families
  • Strong outcomes

Child Welfare Quality Improvement Peer Network
(sponsored by the National Child Welfare
Resource Center for Organizational Improvement)
  • QI roles include
  • Review cases (read, interview, discuss, assess)
  • Review systems level data and reports
  • Make recommendations
  • Contribute to written reports
  • Dissemination of findings, e.g., presentations to
    other stakeholders

QI Peer Network (cont1)
  • Examples of ongoing issues and strategies
  • Ongoing structures for meaningful participation
  • QI, foster parent and youth councils (Illinois,
  • Citizen Review Panels involved in case reviews
    (Idaho, New Hampshire)
  • Preparation and support
  • Training (Idaho trains semi-annually due to
    turnover )
  • Whose meeting making QI relevant to stakeholders
    by focusing on their issues, perspectives and
    involve them in setting agendas and problem
    solving, not just listening to information

QI Peer Network (cont2)
  • Other methods for input
  • Child welfare attends specific audience councils
    (foster parents and youth) and gathers
    information to bring to CQI councils (Hawaii)
  • Targeted surveys - to specific stakeholder groups
    on specific issues. E.g., Kentucky has surveyed
  • CW/Court partnerships
  • Service array assessment
  • Youth services
  • Fatherhood services
  • Family team meetings

QI Methods to Share Information Wisconsins PEP
  • Stakeholders access website for the four program
    enhancement plan (PEP) work groups (adoption,
    case process, QI, and Out-of-Home Care) to review
    policy initiatives, ask questions, comment and
    read others comments, questions and answers
  • http//dhfs.wisconsin.gov/cwreview/bulletinBrd.htm

CFSR Collaboration with Community Stakeholders
  • Principles
  • Partners
  • Processes
  • State examples

CFSR Collaboration Principles
  • Shared responsibility
  • Partnerships
  • Family centered and community based
  • Purposes, goals, time and effort

CFSR PartnersChildrens Bureau Resource Guide, p
  • Court
  • Tribal
  • Youth
  • Child welfare agency staff
  • External partners
  • Diversity-of-state representatives
  • Other

CFSR Collaborative ProcessesChildrens Bureau
Resource Guide, p 2
  • Common goal
  • Benefit to all parties
  • Vehicle for collaborating
  • Ability to come to consensus
  • Strong leadership
  • Meaningful involvement
  • Shared success
  • Engage new partners
  • Shared vision for the future
  • Ongoing evaluation

Engaging Collaborative PartnersChildrens Bureau
Resource Guide, p 5
  • Continually promoting CFSR
  • Match specific stakeholders to processes
  • Statewide assessment
  • Onsite review
  • PIP development
  • PIP implementation
  • Targeted outreach through effective channels
  • With each stakeholder
  • Review advantages of CFSR and PIP collaboration
  • Jointly assess contributions, time commitment and
  • Explore how to sustain involvement
  • With stakeholder group
  • Establish rules of engagement
  • Communicate timelines for all activities and

Using the CFSR to Build PartnershipsChildrens
Bureau Resource Guide, p 6
  • Existing collaborations
  • Volunteers
  • Allocate child welfare resources and time
  • Communication vehicles

Finding Evidence of Strong Collaboration Nine
Elements Childrens Bureau Resource Guide, p 8
  • Engagement of Other Partners
  • Communication
  • Needs assessment
  • Joint strategic planning
  • Sharing of resources and structural changes
  • Sustainability
  • Policies, laws, regulations
  • Research/data/evaluation
  • Leadership

Finding Evidence of Strong Collaboration An
Exercise Childrens Bureau Resource Guide, pp 8
- 10
  • You are in one of four element groups
  • Engagement of other partners
  • Communication
  • Needs assessment
  • Sustainability
  • Read your element from the CB Guide
  • Discuss examples from your state
  • Brainstorm other examples
  • List best examples so your group can report out

Critiquing Collaborative Efforts
  • Read your Case Study (1, 2 or 3)
  • Select people to
  • Take notes on Hand Out 9
  • Report a synopsis of your case during plenary
  • Report your answers from HO 9 during plenary
  • In group, discuss each question and take notes
  • In plenary, report out
  • Synopsis of case
  • Answers to questions on Hand Out 9

Your States Previous CFSR Involving
  • Identifying and recruiting
  • Preparing them for and sustaining involvement
  • and of the processes
  • According to stakeholders
  • Your assessment
  • Ongoing involvement?
  • Same groups?
  • Stakeholders involved in other child welfare
    agency work?

Agency Partners Eco-map
  • What additional partners should be added?

Stakeholder Engagement Plan How, Who, When
  • Greens Keeping positive involvement
  • Yellows Improving relationships and enhancing
  • Reds Healing and re-involving
  • No Dot Developing relationship and beginning

Overall Strategy Reflection and Planning
  • What was the overall process for the previous
  • What should be the overall strategy for the
    second CFSR?

Planning Stakeholder Involvement at Each Phase of
  • Statewide Assessment
  • Onsite Review
  • Program Improvement Planning
  • PIP Implementation
  • PIP Monitoring / Revisions

Planning Stakeholder Involvement for CFSR
Outcomes and Systemic Factors
  • Outcomes
  • Safety (2), Permanency (2), Well-being (3)
  • Systemic Factors
  • Statewide Information System
  • Case Review System
  • Quality Assurance System
  • Staff and Provider Training
  • Service Array
  • Agency Responsiveness to the Community
  • Foster and Adoptive Parent Licensing,
    Recruitment, and Retention

Plans to Monitor Stakeholder Involvement and for
Continuous Communication
  • Overall stakeholders involvement
  • Stakeholder involvement re the seven outcomes and
    seven systemic factors
  • Preparing for the Next Review
  • Reviewing drafts of Statewide Assessment and PIP

Wrap Up
  • No single agency, including the public child
    welfare system, can fulfill the responsibility of
    keeping children safe, in permanent homes, and
    achieving well-being.
  • Community collaboration of a full range of
    involved and committed stakeholders is the best
    hope and strategy for this.
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