A free, accessible, 3 digit telephone number that gives everyone access to the vital community services that they need.

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2-1-1

• A free, accessible, 3 digit telephone number
  that gives everyone access to the vital community
  services that they need.

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Currently, thousands of times a day
I cant pay my rent
My child is on drugs
I need food
I need to find childcare
I want to volunteer
We cant help with that
Please call back when were open
Ill try to transfer you to an agency who can help
We only do senior daycare
Why did you call us?
Im not sure who you can call.
I dont know, please hold.
We dont serve your county.
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After Implementation of 2-1-1
I need to find childcare
I want to volunteer
I cant pay my rent
My child is on drugs
I need food
2-1-1
2-1-1, how may I help you?
Yes, I can connect you with someone who can help
Food Closet
Child Care Resource And Referral
Rental Assistance Program
Volunteer Center
Drug Rehabilitation Center
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Where to Call
Help! My house is on fire! For Police, Fire,
Medical emergencies, call 9-1-1 My car was
broken into. Theres a pothole on my
street. For non-emergency calls to public
agencies, call 3-1-1 I need activities for my
aging parent. I cant pay my utility bill. I
need health insurance. For non-emergency calls
for human services, call 2-1-1
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FCC Ruling
We find that the Information and Referral
Petitioners have demonstrated sufficient public
benefits to justify use of a scarce public
resource and therefore assign 2-1-1 to be used
for access to community information and referral
services. (2000)
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CPUC Ruling
The use of the 2-1-1 dialing code has the
potential to provide Californians with easy
access to information concerning child care
services, housing assistance, physical and mental
health resources, aging and hospice services,
educational and other programs. Such information
is not currently available through the 9-1-1
emergency code or the 3-1-1 police non-emergency
code. (2003)
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2-1-1 Sacramento County
VISION All Sacramento County residents will have
access to current community, health, education,
employment, family and disaster information 24
hours a day through a free, easy-to-remember,
telephone number.
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2-1-1 Sacramento County
MISSION To provide high quality, cost effective
information and referral services 24 hours a day,
seven days a week to Sacramentos diverse
populations.
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2-1-1 Sacramento County

• STRATEGIES
• Transition Sacramentos current information and
  referral program, InfoLine Sacramento, to the
  24/7, 2-1-1 system
• Enhance and expand partnership with public and
  private sector agencies to build and sustain
  2-1-1 in Sacramento
• Expand 2-1-1 services to five other counties in
  the Sacramento region by 2010

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2-1-1 Information Referral

• Comprehensive Database current, accurate
  information about services organized in a way
  that is easily retrieved and useful
• Trained information and referral specialists
  Qualified staff able to assess callers needs and
  help them identify underlying life conditions
  that may be affecting those needs
• Quality Referrals Connections to appropriate
  public, non-profit and private providers for
  services the caller needs

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2-1-1 is Accessible to All

• 2-1-1 will operate 24 hours a day, 7 days a week
• Trained information and referral specialists will
  staff the call center. Trained volunteers will
  provide auxiliary services.
• Services will be free
• Services will be accessible to non-English
  speakers with multilingual staff and access to
  140 languages through the Language Line
• Services will be accessible to deaf and disabled
  individuals through TTY/TTD system

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2-1-1 Saves Public Dollars

• With 2-1-1 there is no need to develop new
  telephone numbers for new public programs and
  initiatives.
• Because it is adaptive in the short-term, 2-1-1
  can expedite timely information for
• Events like toys for Tots, Holiday Food Baskets,
  and Neighborhood Clean-Up Days
• Special initiatives such as flu shots, Summer
  Lunch Program, and Earned Income Tax Credits
  (EITC)
• Programs like Child Health Insurance Program
  (CHIP), child care, mental health, housing
  assistance and immunization clinics

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2-1-1 Assists in Disaster Response and Recovery

• Central non-emergency number for the public to
  call during and after disasters
• Up-to-date information for the public
• Communication link among community-based
  organizations (CBOs) responding to disasters
• Liaison between CBOs and public agencies charged
  with disaster response and recovery

We estimated that 2-1-1 got 60,000 calls that
normally would have gone to 9-1-1, freeing those
operators to handle emergency calls. Lee County
(Jacksonville, FL) 9-1-1 Coordinator after 2004
Florida hurricane season.
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2-1-1 is a National Movement

• 2-1-1 serves about 164 million Americans --
  over 55 of the US population.
• There are 188 active 2-1-1 systems covering all
  or part of 38 states (including 13 states with
  100 coverage) plus Washington D.C. and Puerto
  Rico.

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2-1-1 is a National Movement
2-1-1 is a National Movement
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2-1-1 California Partnership
2-1-1 Activation Dates Blue 2005 Yellow
2006 San Francisco and Contra Costa are
live Orange 2007
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Sierra-Sacramento Valley 2-1-1 Partnership
Individuals and representatives of public and
private agencies interested in creating,
operating and sustaining 2-1-1 information and
referral services in the region.
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2-1-1 Implementation in Sacramento County

• On March 17, 2005, the CPUC designated InfoLine
  Sacramento as Sacramento Countys 2-1-1 provider
• Community Support More than 15 public and
  private agencies supported InfoLines designation
  in the petition to the CPUC
• Experience and Quality InfoLine has been
  providing IR services for over 30 years and
  meets national standards for provision of IR
  services
• InfoLines goal is to be operational as a 2-1-1
  provider by the end of 2006

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2-1-1 Sacramento will serve Rancho Cordova
residents

• InfoLine Sacramento assists more than 55,000
  callers each year
• In 2005, InfoLine helped 2,000 Rancho Cordova
  residents with more publicity, we can serve more
  residents
• InfoLines database can be enhanced to include
  more programs and services serving Rancho Cordova
• The link on the City of Rancho Cordova website to
  BeehiveSacramento.org connects your constituents
  with our database of more than 2,400 services

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2-1-1 Sacramento a comprehensive community
information resource
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2-1-1 Resources
Alliance of Information and Referral Systems
(national) -- airs.org and 211.org California
Alliance of Information and Referral Services --
cairs.org Community Services Planning
Council 909 12th Street, Suite 200, Sacramento,
CA 95814 communitycouncil.org (916)
447-7063 Nancy Findeisen, President CEO (ext.
328) Katrina Middleton, Vice President,
Information Planning (ext. 306) Laurie Simon,
Director, InfoLine Sacramento [phone]