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BCB Internship Support Program Business Etiquette

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Greeting. Introduction. Name of the opponent. Your ... Exchanging business cards. 9/5/09. MBA Internship Support Team. 13. Success During the 1st Meeting ... – PowerPoint PPT presentation

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Title: BCB Internship Support Program Business Etiquette


1
BCB Internship Support ProgramBusiness
Etiquette
  • Patrick Low, PhD
  • Dilbar Gimranova, MBA, MPhil
  • Irina Kim, MBA, MPhil

2
Training Outline
  • Business etiquette history, principles and
    functions
  • Business communication and interaction
  • Business dress
  • Behavior in typical business situations
  • Business presentation Your unique opportunity
  • Main differences between eastern and western
    business etiquette
  • Business etiquette and body language
  • Phone conversation
  • Business food

3
Business Etiquette History Overview
Civil Etiquette
Business Etiquette

4
Necessity
Functioning
Mutual respect
Negative situations
Interpersonal relations
Business Etiquette
Confusion
Career development
Individuals recognition
Corporate culture
5
Five Principles of Business Etiquette
Right moment
Absence of gender differences
Practical selfishness
Predictability
Positive thinking
6
Five Principles of Business Etiquette
  • The Principal of Practical Selfishness
    Performing Your Duties Dont Get on Others way
  • The Principle of Positive thinking If you dont
    have anything positive or nice to say, the Best
    is to Be Quite
  • The Principle of Predictability of Behavior in
    Different Business Situations
  • At workplace there are no men and women, there
    are status differences
  • The Principle of the Right Moment Certain Rules
    at certain time, in certain place, with certain
    people

7
The Truth about Communication
MORE important
WHAT is HEARD
WHAT is SAID
8
Building Blocks of the 1st Impression (60-90
seconds)
Verbal WHAT
Vocal HOW
Visual
Meaning of 10 words
1 word 100 sayings
Silent talk
  • Face expression
  • Eye contact
  • Body language
  • Posture
  • Gestures
  • Dress
  • Greeting
  • Introduction
  • Name of the opponent
  • Your attitude towards meeting
  • Speed
  • Intonation
  • Temper
  • Volume
  • Emphasis/Stress
  • Rhythm

Rely the most
9
How to Ruin the 1st Impression
Hippy hair
Bad humor
Bad language / Slang
Dirty shoes
Moving eyes
Bad body smell
Touches
10
Building Impression Through Hands
11
Typical Business Situations
  • Business visit
  • Meeting
  • Behavior with colleagues and subordinates
  • Behavior during party
  • Face expression

12
1st Meeting
  • Introducing yourself
  • Handshake
  • Exchanging business cards

13
Success During the 1st Meeting
Do it!
The VIP introduces the 1st
Introduce yourself
Avoid iron hand dead fish handshake
Pronounce the name, clarify right away
Offer business card
14
Behavior with colleagues and subordinates
  • How to critique/ Accept critique
  • How to make complements, demonstrate appreciation
    / accept complements
  • How to behave during business meeting
  • How to use the cell phone in public places
  • What you should not ask about
  • What are the common acceptable topics

15
Be Constructive when Critique is must
Appreciation of the positive aspect of the job
Explanation and teaching
Clearly stated task
16
Eye Contact
MAX10 seconds
Constant eye contact
NO eye contact
  • Hostility
  • Summons
  • Pressure
  • Competition
  • Offence
  • Resentment

17
Phone Call
Appearance
Age
IMAGE
Your VOICE
Gender
Education
Social status
18
Behavior during party
Dont try to get everyones attention
No boring faces
Nothing positive, Dont talk negative
19
Face expression
Smile ties face muscles and releases others
EYE CONTACT
SMILE
20
7 differences in civil etiquette and business
the RULEs of
Business car
Business meeting
Elevator
Business tea, coffee
Doors
Escorting
Giving hand
21
EAST or WEST
22
Business Etiquette and Body Language
  • Importance of body language
  • Etiquette of gestures
  • Be an observer success guarantee
  • Secrets of micro moves

23
Body Language
Agreement
Confidence
Readiness
Openness
24
The secrets of Micro Moves
BE AN OBSERVER
  • Red chicks
  • Movements of face muscles
  • Change in breath
  • Changing smile
  • Eye reaction

25
Phone Interaction
is the biggest problem among conveniences, and
the biggest convenience among problems
Visual anonymity
Ease in control
Time saving
Drama school
Full attention
26
Phone Conversations
Somebody calls WHO IS THERE?
You call WHO IS HERE?
GOLDEN MIDDLE
Ending the phone call
27
Business Phone Situation
  • This is not my phone
  • Answering machine convenient, but
  • How to record a message
  • How to leave a message
  • Secretary
  • Wait
  • Chat lover
  • Annoying

28
When Food and Business are Simultaneous
  • The basics MUST
  • Special foods
  • Money talk

29
The Money Talk
Lunch mission
Invitation
Reservation
Arrival
Seats
Drinks
Main course
Wine
Service
Desert
Payment
Taking home
30
Drinks
  • Tea ceremony
  • A cup of coffee
  • Glass of Champaign
  • Cocktail
  • Shot of vodka
  • Buffet

31

Professional
Business Etiquette
Attract People
More Clients
Profits
32
Please e-mail your feedback at
  • Career_dir_at_kimep.kz
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