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The USPS Collaboration with Mailers on Move Update ha

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Title: The USPS Collaboration with Mailers on Move Update ha


1
  • Move Update
  • Timeline Project Status
  • Resources and Guides Update
  • Transitioning to Full Service
  • Business Customer Gateway
  • Training Communications
  • Scope of November Release
  • Issues
  • Acceptance and Verification
  • IMB Placement
  • MERLIN Changes

2
Move Update
3
  • November 2008, window for compliance reduced to
    95 days
  • November 2008, added Standard Mail
  • Postal Service has fully deployed a system that
    accurately measures Move Update Quality

4
  • Initially deferred implementation date from
    November 2008 to May 2009
  • Further delayed implementation to January 2010
  • Existing Move Update requirements remain in
    effect

5
  • The USPS has been providing Move Update reports
    to Mailers
  • Information leads to significant improvement in
    Move Update quality
  • Three specific examples

6
The USPS Collaboration with Mailers on Move
Update has resulted in quality improvement
Quality Improvement
7
Error Rate
Data Source Jan Mar 2009
8
  • The data clearly indicates this is not an
  • Industry-wide problem
  • 55 of all mailings have 5 or less errors
  • Nearly Two-Thirds are less than 10
  • 84 currently achieving threshold 30

9
  • Timeline/Project Status

10
Full Service Project Schedule
FY 2009
FY 2008
FY 2010
CY 2008
CY 2009
JUN
JUL
AUG
SEP
OCT
NOV
DEC
JAN
FEB
MAR
APR
MAY
JUN
JUL
AUG
SEP
OCT
NOV
DEC
Requirements
Change Control
Design
Build
11/17 3/12
2/2 4/19, SASP, Confirm 2/2 4/12
SIT
Prep
3/16 5/4 (SASP SIT/CAT overlap)
CAT
Prep
5/4 Business Signoff / Acceptance
Prep
4/27 5/8
11/16/08 - P1! Release 18.0 01/19/09 - P1!
Release 18.1 03/30/09 - P1! Release
19.0 05/10/09 - P1! Release 20.0 05/10/09 -
Full Service Release 1 05/10/09 - Price
Change 05/18/09 - Test Environment Mailers
TEM 11/29/09 - Full Service Release 2
5/8 5/10
Cut Over
Go Live 5/11
TEM 5/18
Price Chg
Rel 2
10
11
Deliverable Plan Lines and Milestones Past
Due77 complete vs. expected 79
There are 10 milestones past due as of 4/17/09.
Key Upcoming Milestones MID/CRID Data Migration
and Cleansing Phase 1 4/30 Hour-by-Hour Release
1 Deployment Schedule 4/30 CAT Test Release 20
Complete 4/30 Performance Test Execution
Complete 5/1 Release 1 Go-Live 5/11

11
11
12
Systems Integration Test SIT is complete
13
CAT Execution Plan
14
PostalOne! Release 20
Pre-Production Testing (CAT)
Production Environment
Test Environment
  • Receive and Process Electronic Documentation
  • Postal Wizard
  • Mail.dat 09.1 (except Manifest mailings)
  • Support Customer Supplier Agreements
  • Provision Start-the-Clock for Mail.dat users
  • Provision Address Correction for Mail.dat users
  • Support Mail.XML Appointment Scheduling, Data
    Distribution and Miscellaneous Messages

15
Intelligent Mail Program Evaluation
May 2009 Onwards
  • System Readiness
  • Identify and fix System Issues
  • Resource Readiness
  • Implement Learnings and Best Practices
  • Establish and Validate Tolerances
  • Refine Processes, Procedures
  • Mailer Readiness
  • Approval and Activation
  • Release 2 November 29, 2009

16
  • Resources and Guides Update

17
Resources
Additional information about all of the topics
covered in this presentation can be found on
RIBBS. Click on Intelligent Mail Services and
then click on Guides as shown here. All of the
supporting documentation references is shown
under Important Links.
Additional information about all of the topics
covered in this presentation can be found on
RIBBS. Click on Intelligent Mail Services and
then click on Guides as shown here. All of the
supporting documentation references is shown
under Important Links.
Ready, Set, Go!
18
Resources
Ready, Set, Go!
19
Guides Specifications
20
Guides Specifications
Ready, Set, Go!
21
Guides Specifications
Ready, Set, Go!
22
Transitioning to Full Service
Ready, Set, Go!
23
Migrating to Intelligent Mail
  • Migrating to Basic Option
  • Steps to Participating in Intelligent Mail Basic
    option
  • Step 1 Review Guides and Specifications
  • Step 2 Acquire a Mailer ID
  • Step 3 Design and Validate Barcodes with Mail
    Design Analyst
  • Step 4 Move to Production Environment using
    Intelligent Mail Barcodes

Ready, Set, Go!
24
Migrating to Intelligent Mail
  • Migrating to Full-Service Option
  • Steps to Participating in Intelligent Mail
    Full-Service
  • Step 1 Review Guides and Specifications
  • Step 2 Acquire a Mailer ID
  • Step 3 Design and Validate Barcodes with Mail
    Design Analyst
  • Step 4 Access Business Customer Gateway
  • Step 5 Design/Test Electronic Documentation
  • Step 6 Plan for Feedback
  • Step 7 Move to Production Environment

Ready, Set, Go!
25
Test Electronic Documentation
  • Basic Electronic Documentation is Optional
  • Full-Service Electronic Documentation Required
  • Postage Statement Wizard (lt 10,000 pieces)
  • Mail.dat
  • Mail.XML (coming in November)
  • Mailers Using Mail.dat 8-1 or 8-2 should
    continue to use these with the Price Change
    Release
  • Full Service requires Mail.dat 9-1. Mailers can
    start testing 9-1 in the Test Environment for
    Mailers (TEM) on May 18

Ready, Set, Go!
26
Test Electronic Documentation
Mailer accesses Gateway - TEM
Migrate to Production
Ready, Set, Go!
27
Business Customer Gateway
28
Business Customer Gateway
  • Online access to PostalOne! via Business Customer
    Gateway
  • Existing Users will Migrate to Gateway
  • Logon using existing usernames and passwords
  • Services will mapped from roles they had
    previously in PostalOne! or FAST
  • New Users will go online and gain access to
    PostalOne! via the Business Customer Gateway

Ready, Set, Go!
29
Password Capture
  • Customers of PostalOne! and FAST that logged in
    through the PostalOne! log on page between
    3/30/2009 and 4/15/2009 had their Usernames
    Passwords migrated to the Business Customer
    Gateway
  • Those that didnt log on but responded to the
    security question will be able to log on to the
    new Business Customer Gateway with their existing
    Usernames but will be required to change their
    passwords (Must have valid email address to
    change password).
  • Others will need to register

29
30
Usernames Roles
  • Gateway services are mapped from the roles
    previously assigned in PostalOne! or FAST
  • External Site Administrator role in the old
    PostalOne! system will transfer to Business
    Service Admin role

30
31
Role Mapping
  • Previously assigned roles in PostalOne! or FAST
    are renamed as a task
  • The Manage Mailing Activity service is the
    combination of the old Preparer and Owner roles
    in PostalOne!
  • Includes Electronic Data Exchange (Mail.dat,
    Mail.xml, Postal Wizard,and Mailer Test
    Environment, Reports, Balance Fees, and Permit
    Profile
  • Preparer and Owner Roles have been re-mapped

32
Profile Preview
Business Customer Gateway will be available for
customer profile preview on May 8, 2009
  • Help Desk contacting customers to verify profile
    information
  • Spot check
  • Emphasis on multiple location / multiple user
    business customers

Help Desk will be available to support customer
profile issues.
Contact the PostalOne! Help Desk at 1-800-522-9085
33
  • Training and Communications

34
Mailer Communication/Training
  • RIBBS Updates with Wealth of Information
  • Guides Specifications
  • Weekly Updates to DMM Advisory
  • Technical Webinars/ FAQs
  • Customer Awareness Sessions
  • Release Notes Updates
  • National Postal Forum
  • Symposiums Two More

35
Mailer Technical Webinars
PostalOne! through the Business Customer Gateway
  • Schedule
  • Monday, May 4 Friday May 8, 2009
  • 200 400 PM, EST
  • Monday Thursday MeetingPlace
  • - 200 lines available
  • - First come, first served
  • Friday WebEx
  • - 500 lines available
  • - First come, first served

Agenda - Screen shots - Accessing
PostalOne! - Accessing FAST - Accessing
Full-Service Feedback - and more!
Announcement including links and phone numbers
on RIBBS, Intelligent Mail Services, Latest News
at http//ribbs.usps.gov/index.cfm?pageintellmail
latestnews
36
Mailer Technical Webinars
Intelligent Mail Full-Service Feedback
  • Schedule
  • Mon. May 11 - Thur. May 14, 2009
  • 200 400 PM, EST
  • MeetingPlace
  • - 200 lines available
  • - First come, first served

Agenda - Full-Service ACS Change-of-Address
Records - Full-Service ACS Nixie Records -
Start-the-Clock Summary Report - Container
Visibility / Induction Scans - and more!
Announcement including links and phone numbers
on RIBBS, Intelligent Mail Services, Latest News
at http//ribbs.usps.gov/index.cfm?pageintellmail
latestnews
37
USPS Communication/Training
  • Weekly Deployment Telecons with Area Marketing
    Managers, CSPAs and IMB Coordinators
  • Weekly Updates to BME
  • Price Change and Technical Webinars
  • BME Newsletter Updates
  • Education Sessions with BME, Sales, BSN, Help
    Desk
  • Detailed System Training
  • Bolger April 15 16, Norman April 28 - 29
  • Train-the-Trainer and key staff from every
    district
  • Site Readiness

38
  • Full Service Testing Update

39
Full Service Testing Update
  • PostalOne! has a data quality check that will
    not allow a mailer to document individual IMb on
    all copies within a single mailpiece.
  • Mailers would like to pay at NY using manual CPP
    payment process for some CPP jobs in a comail
    pool that include Full Service mailpieces
  • Mailers who use the CPP consolidated payment
    feature will not receive Full Service data until
    mail is paid for
  • PostalOne! does not allow flat Periodical Pending
    titles between 16 and 20 ounces
  • Incorrect validation for Ad Percentage Basis
  • Incorrect validation for zone on Bound Printed
    Matter
  • Multiple ways of calculating weights of a
    pallet. PostalOne!s weight calculation does not
    match industry calculation
  • Mailing Date required on Mail.dat submissions
  • Physical Containers required in Mail.dat
    submissions

40
  • Scope of November Release

41
November Release
  • Full-Service Price Changes
  • Price changes for Full-Service for Non-Profit
    Regular Prices for All postage statements
  • Loose Supplements pricing
  • Mail.XML eDOC Support
  • Postage Statements
  • Supporting Documentation
  • Single Class Co-Palletization Support
  • Supports Co-Palletization of Flats and Letters
    for Mail.dat and Mail.XML
  • Provides electronic verification from original
    identity of containers to co-palletized identity
  • Co-Pal and Qualification Report Changes
  • Additional Mail.XML Capabilities
  • Create and request Mailer IDs
  • Create and request Customer Registration IDs
  • Postage Adjustments

41
42
  • Full Service Acceptance Verification

43
Verification - Changes
  • Full Service Process Steps
  • Review Postage Statement and Mailers Account
  • Accesses mailers account check fees/funds,
    authorizations
  • Review Required Supporting Documentation
  • Accesses search feature and displays Jobs
  • Postage Statements and Register
  • Qualification Report
  • Additional documentation as required
  • Identification of By/For relationship
  • Full Service BMEU captures
  • Start-the-Clock
  • Selects the Job Arrival Time checkbox at
  • the Job display screen

44
Verification - Changes
  • Full Service Process Steps
  • Perform Cursory Review
  • Inspect Mailing for Preparation Defects
  • Intelligent Mail Device scan Data Sampling
  • 3 Pallets or Containers
  • 5 Handling Units
  • 30 Pieces (10 Pieces from 3 different Handling
    Units)
  • Determine Required PBV verifications
  • Enter First Page of Postage Statement

45
Verification - Changes
  • FS Record FS Container Release Date/Time
  • For DMU Verified / USPS Transported mail, once
    the mailing is cleared for dispatching use the
    IMD scanner to scan the containers (IMbc) ready
    for release
  • Mailer transportation will require the
    appropriate clearance documentation
  • Container release scans are not required on
    containers being transported by the mailer to
    USPS processing facilities

46
Verification - Impacts
  • FS Sampling May Trigger Subsequent Verification
    Procedures
  • Subsequent Verification Procedures may Impact
    Prices
  • No Specific Price Impacts for FS mailings,
    non-compliance penalties may result in the Denial
    of Full Service benefits
  • Start-the-Clock information and/or,
  • Container Visibility and/or,
  • Free ACS information
  • Initial mailer non-compliance issues would be
    data integrity problems, either in the
    eDocumentation or on the Physical Mail

47
IMB Placement Automation Letter and BRM
MTAC General Session April 2009
48
IMB Placement Update
  • Effective July 6, 2009
  • The Postal Service will be revising Mailing
    Standards of the United States Postal Service,
    Domestic Mail Manual (DMM) 202.5.3 and 507.9.8.1
    to implement a more liberal barcode placement
    standard for mailers printing a barcode in the
    lower right corner of automation letters or
    Business Reply Mail mailpieces.

49
IMB Placement Update
  • New Rule
  • Vertically, the barcode must be within the area
    between 3/16 inch and 1/2 inch, both measured
    from the bottom edge of the piece.
  • to increase the upper limit of the allowable
    vertical placement for a POSTNET or an
    Intelligent Mail barcode placed in the lower
    right corner of an automation letter or Business
    Reply Mail mailpiece to ½ inch from the bottom of
    the mailpiece.
  • provides an additional 1/16 inch of vertical
    clearance for mailers choosing to print a barcode
    in the lower right of automation letters or
    Business Reply Mail mailpieces.

50
MERLIN Changes May 2009
MTAC General Session April 2009
51
Merlin Updates
  • Effective May 11, 2009
  • The Postal Service is revising the allowable
    tolerance for a MERLIN barcode readability
    verification to eliminate the 80 89 threshold.
  • When a MERLIN or manual barcode readability
    verification falls below the 90 threshold,
    additional postage will be assessed based on the
    difference between the automation prices and the
    non-automation prices for the total automation
    price pieces in the mailing.
  • The Postal Service is revising the process for
    mailers who request an appeal when a mailing
    processed on the Mail Evaluation Readability
    Lookup Instrument (MERLIN) or manual barcode
    verification falls below the acceptable tolerance
    for barcode readability verification.

52
Merlin Updates
53
Merlin Updates
54
May 11 -- Merlin Updates
  • The Postal Service is also revising the process
    for appeals when a mailing processed on MERLIN or
    manual barcode verification falls below the
    acceptable tolerance for barcode readability
    verification
  • If an appeal is requested, the mailer must agree
    to pay for the Express Mail shipment (both to and
    from the PCSC) from their permit imprint or
    additional postage account.
  • Mailers will receive a refund for the Express
    Mail costs for any appeal upheld by the PCSC.
  • Mailers will not receive a refund when the PCSC
    denies an appeal. The PCSC will notify the mailer
    and the origin acceptance site of the results of
    the appeal and whether or not a refund is
    authorized.
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