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Business Etiquette Workshop

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The following is an appropriate business introduction of a client to your boss: ... Wardrobe should be appropriate. Know your body language. Don't forget to smile! ... – PowerPoint PPT presentation

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Title: Business Etiquette Workshop


1
Business EtiquetteWorkshop
Lisa E. Gueldenzoph, Ph.D.Associate Professor,
Business EducationNorth Carolina AT State
University
2
True or False
  • The following is an appropriate business
    introduction of a client to your boss
  • Ms. Mathews, this is our new client, Mr.
    Smith.
  • FALSE
  • Introduce person of importance first.
  • Gender or age is not the deciding factor.
  • Include both first and last names.

3
True or False
  • If someone forgets to introduce you, its
    appropriate to move on with the conversation
    without saying anything.
  • FALSE
  • Introduce yourself.
  • My name is John Doe I dont believe weve met.

4
True or False
  • If you forget someones name, dont worry about
    it. Keep talking.
  • FALSE
  • Its okay to admit you dont remember.
  • Im sorry, my mind just went blank, your name is?

5
True or False
  • When shaking hands, a man should wait for a woman
    to extend her hand.
  • FALSE
  • Business etiquette has become gender neutral.
  • Women dont have to hesitate to offer their hands
    first.

6
True or False
  • When leaving your office to take a client to
    lunch, you should let her go through the
    revolving door first.
  • FALSE
  • The host should be ready on the other side to
    direct the guest.

7
True or False
  • Its okay to hold private conversations in office
    bathrooms and elevators.
  • FALSE
  • You never know whos listening!

8
What do you think
  • What percentage of the message you communicate is
    conveyed through your visual appearance?
  • 75 93
  • Verbal message filtered by nonverbal cues.
  • Wardrobe should be appropriate.
  • Know your body language.
  • Dont forget to smile!

9
What do you think
  • When two business people talk face-to-face, how
    far apart should they stand?
  • Three Feet
  • Avoid a colleagues personal space.
  • Dont yell across the room.
  • Understand cultural differences.

10
True or False
  • Its okay to tell a business associate if his
    zipper is open.
  • TRUE
  • Dont prolong the embarrassment.
  • Applies to lipstick on teeth, etc.
  • Be subtle.

11
True or False
  • The host the one who does the inviting pays
    for the clients lunch.
  • TRUE
  • Know your companys policy.
  • Make sure restaurant is in budget.

12
True or False
  • When using a speakerphone, announce if anyone
    else is present before the conversation begins.
  • TRUE
  • Identify everyone in the room.

13
True or False
  • If youre out of the office, its important to
    change your voice mail message.
  • TRUE
  • Indicate when youll return.
  • Provide information to contact a real person,
    if possible.

14
True or False
  • Its okay to send confidential information and
    large attachments by email.
  • FALSE
  • Private email does NOT exist.
  • Deleted messages can be retrieved.
  • Consider traditional mail methods.

15
True or False
  • During a meeting, its okay to leave a cell phone
    on if youre expecting a call.
  • FALSE
  • Its VERY rude!
  • Turn it OFF use voice mail.

16
True or False
  • If you overhear a colleague's conversation in a
    cubicle, its OK to comment on what you just
    heard.
  • FALSE
  • Use discretion.
  • Try not to eavesdrop.

17
Social Business Gatherings
  • Youre NOT there to eat!
  • Talk to people you dont know.
  • Shake hands (keep right hand free).
  • Learn small talk (focus on other person).
  • Listen before talking.
  • Make eye contact. Introduce yourself.
  • Avoid taboo topics.
  • Close conversations and circulate.

18
Business Dinners
  • Work silver-ware from the outside in.
  • Know which ones are YOUR bread plate and glass.
  • NEVER put your napkin on the table.

19
Business Dinners, Contd.
  • Never put used silverware on the table.
  • Butter your plate, use that for bread.
  • Butter each piece as you eat it.
  • Take small bite-sized pieces.
  • When done, use 4 oclock position.
  • Dont ask for a doggie bag.
  • Be discreet follow lead of host.

20
Business Netiquette
  • Never send personal email at work.
  • Always use a subject line.
  • Begin message with a greeting.
  • Dont use emoticons.
  • Use proper spelling, grammar, etc.
  • NEVER TYPE IN ALL CAPS!
  • Announce attachments.
  • Close with your name (signature block).

21
International Ps and Qs
  • Men should be gentlemen.
  • Women should dress conservatively.
  • Avoid gesturing.
  • Keep hands OUT of pockets.
  • Dont slouch or lean against things.
  • Dont blow your nose in public.
  • Avoid clichés.

22
Wrap-Up Quiz
23
In the business arena
  • Only men should stand for handshaking and all
    introductions.
  • Only women should stand for handshaking and all
    introductions.
  • It is not necessary for men or women to stand for
    handshaking or introductions.
  • Both men and women should stand for handshaking
    and introductions.

24
In the business arena
  • Only men should stand for handshaking and all
    introductions.
  • Only women should stand for handshaking and all
    introductions.
  • It is not necessary for men or women to stand for
    handshaking or introductions.
  • Both men and women should stand for handshaking
    and introductions.

25
To show confidence, authority during a
handshake, use
  • The bone crusher.
  • The limp fish.
  • The glove.
  • The fingertip holder.
  • The web-to-web.

26
To show confidence, authority during a
handshake, use
  • The bone crusher.
  • The limp fish.
  • The glove.
  • The fingertip holder.
  • The web-to-web.

27
For easy reading, ones name badge should be worn
  • On the left shoulder.
  • On the right shoulder.
  • On the left hip.
  • Around ones neck.

28
For easy reading, ones name badge should be worn
  • On the left shoulder.
  • On the right shoulder.
  • On the left hip.
  • Around ones neck.

29
If you accidentally drop your fork on the floor
in a restaurant
  • Pick it up, wipe it off, and use it.
  • Pick it up, give it to the server, and ask
    him/her to bring you another one.
  • Leave it on the floor and ask the server to bring
    you another one.
  • Leave it on the floor and use your neighbors
    fork when hes not looking.

30
If you accidentally drop your fork on the floor
in a restaurant
  • Pick it up, wipe it off, and use it.
  • Pick it up, give it to the server, and ask
    him/her to bring you another one.
  • Leave it on the floor and ask the server to bring
    you another one.
  • Leave it on the floor and use your neighbors
    fork when hes not looking.

31
If someone mistakenly uses your bread plate, you
  • Tell him he made a mistake and ask for your plate
    back.
  • Dont say anything and eat from your other
    neighbors plate.
  • Dont say anything and convince yourself you
    dont need bread.
  • Ask the server for another roll and use the side
    of your dinner plate.

32
If someone mistakenly uses your bread plate, you
  • Tell him he made a mistake and ask for your plate
    back.
  • Dont say anything and eat from your other
    neighbors plate.
  • Dont say anything and convince yourself you
    dont need bread.
  • Ask the server for another roll and use the side
    of your dinner plate.

33
A womans handbag, if its small, can be placed on
  • A desk.
  • A boardroom table.
  • A restaurant table.
  • All of the above.
  • None of the above.

34
A womans handbag, if its small, can be placed on
  • A desk.
  • A boardroom table.
  • A restaurant table.
  • All of the above.
  • None of the above.

35
If you want to remove something in your teeth,
  • Use your knife when no one is looking.
  • Raise your napkin to your mouth and be discreet.
  • Use your business card.
  • Politely ask your server for a toothpick.
  • Excuse yourself and go to the bathroom.

36
If you want to remove something in your teeth,
  • Use your knife when no one is looking.
  • Raise your napkin to your mouth and be discreet.
  • Use your business card.
  • Politely ask your server for a toothpick.
  • Excuse yourself and go to the bathroom.

37
If you bite into a piece of tough meat that is
hard to chew,
  • Pretend to wipe your mouth and deposit it into
    your napkin.
  • Use two fingers or your fork to remove it and
    place it on the edge of your plate.
  • Swallow it and hope you dont choke.
  • None of the above.

38
If you bite into a piece of tough meat that is
hard to chew,
  • Pretend to wipe your mouth and deposit it into
    your napkin.
  • Use two fingers or your fork to remove it and
    place it on the edge of your plate.
  • Swallow it and hope you dont choke.
  • None of the above.

39
The best way to meet people and work a room is
to
  • Head for the bar or buffet upon arrival.
  • Introduce yourself to two people who are deep in
    conversation.
  • Look confident, stand in the center of the room
    and wait.
  • Introduce yourself to groups of three or more.
  • Stick close to only those you know.

40
The best way to meet people and work a room is
to
  • Head for the bar or buffet upon arrival.
  • Introduce yourself to two people who are deep in
    conversation.
  • Look confident, stand in the center of the room
    and wait.
  • Introduce yourself to groups of three or more.
  • Stick close to only those you know.

41
When you are finished eating, your napkin should
be
  • Folded loosely and placed on the right side of
    your plate.
  • Folded loosely and placed on the left side of the
    plate.
  • Folded loosely and placed in the center of the
    plate.
  • Folded like a dove and placed on the seat of your
    chair.

42
When you are finished eating, your napkin should
be
  • Folded loosely and placed on the right side of
    your plate.
  • Folded loosely and placed on the left side of the
    plate.
  • Folded loosely and placed in the center of the
    plate.
  • Folded like a dove and placed on the seat of your
    chair.

43
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