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Executive and Manager Coaching


'The ability to learn faster than your competitors may be the ... An extreme makeover. A silver bullet or magic pill. An overnight miracle. Mentoring. Therapy ... – PowerPoint PPT presentation

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Title: Executive and Manager Coaching

Executive and Manager Coaching
  • Society for Information Management
  • April 21, 2009
  • Randy Ruppart, Ph.D.
  • Jess Dods,

  • The ability to learn faster than your
    competitors may be the only sustainable
    competitive advantage
  • Arie De Geus
  • Founding Member, MIT Center for Organizational

Why coaching?
  • Coaching helps you improve your business by
    helping you improve your people
  • Change is inevitable
  • People must learn and adapt quickly
  • People want to grow
  • People are the real competitive advantage

The business case for coaching
  • Coaching
  • - delivers improved management performance
  • - helps executives manage complexity
  • - accelerates leadership and team development
  • - coaching can be cheaper than replacing someone
  • - average cost for a 6-month engagement is 7-9K
  • Harvard Business Review, Jan 2009

What is Coaching?
  • It is the process of equipping people with skills
    and behaviors that they need to stay even and/or
    become more effective
  • Coaching is tailored to each individual and
    specific situation
  • Coaching is the intersection of social science
    and business
  • Executive coaches are professionals who combine
    skills in behavior modification and a solid
    understanding of business and organizational

When do you engage a coach?
  • Improve an executives competencies
  • Change skills, behaviors and attitudes needed to
  • Succession planning
  • Who is ready now?
  • Who needs more competencies?
  • Should we start the hiring process?

Candidates for Coaching
  • Someone who needs to
  • strengthen important competencies
  • add new competencies
  • learn new skills
  • unlearn old behaviors
  • stretch their limits

Types of Coaches
  • External
  • - Individual and group development improve
  • skills, reduce challenge areas
  • - Shadow coach ride along with the
  • executive
  • Internal
  • - Manager as coach-helps others within the
  • organization improve

Case Study
  • Executive Coaching and Leadership Development for
    senior financial services information systems and
    technology executives who were assigned to manage
    the daily operations for a conversion to a new
    MIS on a global basis.
  • Their knowledge and experience were strong in
    data systems. However, they had never managed a
    conversion of this scale, with the inherent
    degrees of complexity, and global scope.
  • Amy and Frank were two of twelve people in the
    Information Systems and Technology Group who
    worked with a select team of coaches, at the
    request of the group's senior officer, to assist
    his staff with the numerous responsibilities to
    be exercised in a highly effective manner.
  • Please see handout

What coaching is not
  • An extreme makeover
  • A silver bullet or magic pill
  • An overnight miracle
  • Mentoring
  • Therapy

Some realities about coaching
  • Coaches help create the conditions for continuous
    action learning to occur
  • It is a partnership
  • The chemistry between the coach and the client is
  • Coaching has been around for a long time this is
    a new application of old principles

What clients do with their coaches
  • Identify critical issues and goals using
    assessments and interviews and create a Coaching
  • Develop daily action to make goals a reality
  • Reflect on what happens what worked, what did
  • Seek feedback Learn from others perspectives
  • Transfer to next steps- adapt and plan for
    continued learning
  • Meetings can be in-person and on the phone

Tools coaches use
  • We have obtained the best results using the
    Personnel Decisions International (PDI) 360
    PROFILOR Feedback instrument to set the baseline
    for improvement, along with interviews
  • PDI Time2 Change a follow up tool to measure
    progress after the 360 Feedback instrument
  • Myers-Briggs Type Indicator (MBTI)
  • Thomas-Kilmann Conflict Mode Indicator (TKI)
  • Strong Interest Inventory (SGI)
  • California Personality Inventory (CPI)
  • Meetings and follow up discussions

  • Coaching can
  • - be a powerful instrument to assist managers
  • executives when set up and carried out
  • - enhance all of the soft skills needed by
  • managers and executives
  • - contribute to the bottom line by increasing
  • efficiency and effectiveness
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