ESC Electronic Service Control

1
ESC Electronic Service Control

• Solution Introduction

Contact Information Thomas M Fanelli V.P. Sales
and Marketing 800-226-7529 tomf_at_desco-soft.com
2
Solving Customer Needs

• Critical Mid-Market Customer Needs Addressed?
• Tracking Industry Specific Account Information
• Tracking Warranty and Equipment Information
• Efficiently Scheduling Service Calls
• Tracking The Progress of Service Calls
• Scheduling the Closest Technician
• Tracking and Reporting on Account Service History
• Streamlining Information Flow to the Service Tech
  in the Field
• Automated Billing for Recurring Service Contracts
• Multi-Warehouse Inventory, Bar Code Scanning,
  Serial Number Tracking
• Key Requirements for the Right Solution?
• Easy to Use Interface
• Integrates in Key Areas with QuickBooks
• Provides Training and Technical Support
• Affordable Priced
• Scalable as Company Grows
• Low Cost of Implementation

3
Target Customer Profile

• Business Types/Key Industries
• Mechanical Contractors Heating, Ventilation, Air
  Conditioning (HVAC),Plumbing, Electrical
• Technology Service Companies Computer
  Service/Support, Telecommunications,Alarms/Securi
  ty Companies, Audio/Video
• Other Service Providers Pool and Spa, Pest
  Control, Lawn Care
• Business Size (employees, annual revenue)
• 1-75 Employees
• 1 to 5 Ratio of Office Staff to Service Techs
• Average Service Tech Revenue per Year 300,000
• 20 Person Company Average Sales 4-5 Million

4
Target Customer Profile

• Organizational Characteristics
• Number of Locations - 1
• Departments 2-5 List Departments
• Key Workflows/Jobs to Solve
• Typical Business Management Solutions Deployed
• Customer Access Database
• Outlook for Dispatching
• Excel for Service Agreements
• QuickBooks
• Standalone All-In-One Service Management Solution

The primary workflow involves a service call
coming into the dispatcher. At this point they
will look up the customer account and verify a
variety of information. Once the dispatcher has
this info they will not the problems, then save
the call. They will then be able to schedule the
service call using the dispatch board, track the
arrival, working, and completion times of the
technician. Then they can easily generate an
invoice from the dispatch billing for the work.
At this point they will post the invoice over to
QuickBooks and then receive payment.
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Solution Overview

• Key Features Functionality
• Dispatch Boards
• Integrated Mapping and Routing
• Visual Call Management
• Track Specific Customer/Service Information
• QuickBooks Integration Wizard
• Competitive Advantages Brand Attributes
• In-house Development, Support, and Training
• 26 Years In Business
• First Service Package to Integrate with
  QuickBooks
• Gold IDN Members
• QuickBooks Enterprise Integration Overview
• Customer, Job, Vendors, Accounts Payable,
  Invoicing Integration
• End-User Pricing
• Average Sales 4500

6
Solution Demonstration
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Resources Available

• Describe the available marketing, sales and
• support resources available including
• Online Tutorial Videos
• 30-Day Trial Online Trial
• Brochures and Demo Disks
• QuickBooks Case Study
• QuickBooks ProAdvisor Review
• System requirements
• Email and Phone Support
• Support is Call Back based
• Hours 830-530EST
• Unlimited Support and Updates 850 per year
• Remote PC Control
• Knowledge Base