Consolidation Committee Briefing Orange County Utilities Department August 23, 2005

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Consolidation Committee BriefingOrange County
Utilities Department August 23, 2005
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Orange County Utilities Department
Water Water Reclamation Solid Waste Engineering Co
nstruction Customer Service Fiscal
Administrative Support
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ORGANIZATION CHART
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Water and Wastewater Utilities - Summary

• Over 158,000 water and wastewater customers
• FY2004 O M Budget - 89.4M
• Annual CIP Budget - 70M to 100M
• Annual growth past two years 8,000 new
  connections per year

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Water Reclamation Division
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History

• 1957 Martin Plant purchased (SWRF)
• 1972-1980 Purchased 47 systems
• 1979 EPA and DEP consent orders
• 1983 Building moratorium
• 1984 Constructed EWRF
• 1987 Conserv II completed
• 1987 Constructed NWRF
• 2000 Reclaimed water rates initiated
• 2004 SWRF expanded to 43 mgd

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Wastewater Treatment

• Three (3) regional water reclamation facilities
• 18.5 billion gallons treated annually
• Average daily flow 51 mgd
• 100 reuse of effluent

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South Water Reclamation Facility

• Permitted to treat 43 mgd
• Reclaimed water to
• Conserv II
• Commercial and residential irrigation
• RIBs

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Eastern Water Reclamation Facility

• Permitted to treat 19 MGD
• Reclaimed water to
• Industrial cooling
• RIBs
• Wetlands

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Northwest Water Reclamation Facility

• Permitted to treat 7.5 MGD
• Reclaimed water to
• RIBs
• Lake augmentation

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Wastewater Collections

• 1,069 miles of gravity main
• 509 miles of force main
• Asset management
• 121,600 connections

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Wastewater Pumping

• 645 wastewater pump stations
• 31 odor control systems
• 40 stationary emergency generators
• 27 portable emergency generators

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Environmental Compliance

• Industrial Pretreatment Program
• Surcharge Program
• Oil and Grease Prevention Program

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Reclaimed Water Program
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Residential Commercial Irrigation

• 248 miles of reclaimed water mains
• 91 commercial reclaimed water customers
• 2,200 residential reclaimed water customers

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Water Conserv II

• Jointly owned by the City of Orlando and Orange
  County
• Largest agricultural water reuse project in the
  world
• First reuse program in Florida permitted to
  irrigate crops intended for human consumption

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Water Division
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History

• Water utility since 1973
• Operated and maintained over 100 facilities
  during the 70s
• During the 80s and 90s facilities were
  upgraded, consolidated and interconnected for
  more reliable service

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History

• Today
• Two (2) regional water treatment facilities
• Eleven (11) smaller facilities
• 121,200 customers

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Water Production

• Thirteen (13) treatment facilities
• Produced more than 20 billion gallons of water in
  2004
• Purchased water through interconnections with
  other utilities

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Water Distribution

• 1,652 miles of water transmission and
  distribution mains
• Over 121,200 potable water connections
• Connection Growth
• Average 8,000 per year over past two years

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Laboratory Overview

• Full service lab performing over 250,000
  analyses/year
• Certified by DOH and EPA for gt1,000 parameters
• Provide analytical services to other utilities

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Water Quality

• Maintain compliance monitoring for our drinking
  water systems
• Assess emerging issues in anticipation of future
  water supply needs and regulations
• Cross-Connection Program that monitors 5,200
  commercial and 32,000 residential backflow devices

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Water Conservation

• Educational programs
• Blue Thumb Jr. Detective
• Florida Friendly Landscaping Workshops
• Mobile Irrigation Lab Audits
• Water Watch Program

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Water Supply Challenges

• Water demands expected to double by 2025
• Limited groundwater resource
• 13 municipalities
• 19 water suppliers
• Two water management districts
• SJRWMD and SFWMD

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Water SupplyApproach

• Maximize use of groundwater for potable use
• Maximize beneficial use of reclaimed water for
  irrigation an recharge
• Expand and enforce water conservation
• Develop alternate water supplies
• Integrated Water Resource Project

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Water Supply

• Regional partnerships
• Partnership with City of Cocoa, Toho Authority
  and RCID
• St. Johns River/Taylor Creek Reservoir Project w/
  five partners
• Other municipalities

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Engineering Division
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Planning, GIS and Development Review

• Utilities planning
• Computer hydraulic modeling
• Mapping of utilities infrastructure
• Development Review
• Subdivision plans
• Commercial development
• Capital Charges
• Manual of Standards and Specifications

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Capital Improvement Program

• 375 projects over the next 5 years
• 5 Year Budget
• Water 148.6 Million
• Wastewater 248.8 Million
• Support projects 36.1 Million
• Total 433.5 Million
• Average per year 87 Million

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Capital Improvement Program Program Management

• Programs
• Integrated Water Resources (IWRP)
• Water Distribution Rehab
• Wastewater Collection Rehab
• Resource Management
• Consultant Contracts
• Project Managers

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Capital Improvement Program Water

• Water supply issues
• Consumptive Use Permitting (CUP)
• Water supply and treatment
• Eastern Regional WSF Expansion
• Southern Regional WSF
• CR 535 WSF
• Water system improvements

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Capital Improvement Program Water Reclamation

• Wastewater treatment
• Collection systems
• Pumping stations
• Reclaimed water supply
• Biosolids treatment and reuse

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Capital Improvement Program Transportation
Related and Special Projects

• Road construction utility improvements
• FDOT
• Municipalities
• Orange County Public Works
• Expressway Authority
• Special projects
• Administration Building

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Construction Division
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Construction Division

• Capital Improvements Program
• Constructibility review
• Construction observation
• Start-up
• Close-out
• Development
• Inspection
• Project acceptance

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Customer Service Division
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Customer Service DivisionDevelopment and
Customer Accounts

• Development
• Capital charges
• Transfers and refunds
• Service availability
• Customer Accounts
• New account set up
• Customer research and adjustments
• Deposit management

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Customer Service DivisionField Services

• Meter Reading
• 142,000 meters per month
• 450 meters per reader per day
• Field Representatives
• 3,500 meter turn ons and offs each month
• 1,500 disconnects and restores each month
• Billing Analysts
• Field customer service
• 200 water audits monthly

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Customer Service Division

• Call Center
• 24,000 calls monthly
• Billing and Payments
• Delinquent Accounts
• Dispatch
• 24 Hours
• 3,000 calls monthly

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Customer Service DivisionTechnical

• Project team for the Customer Information System
  (CIS)
• Support current systems including
• Interactive Voice Response
• Itron Meter Reading
• Bank lockbox files
• Credit card validation software
• Addressing
• Mandatory Refuse and Environmental Billing files

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Utilities Fiscal Administrative Support
Division
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Financial Management

• Financial planning, analysis and reporting
• Revenue projections
• Coordination of annual budget submissions
• Rate studies
• Capital financing and acquisition efforts

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Accounting

• Services in support of all Utilities billing
  systems
• Performs monthly reconciliation of subsidiary
  ledgers to supporting documentation
• Audits transactions
• Prepares, analyzes and reports financial and
  statistical information

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Information Technologies

• Supports Departments technology requirements
• Coordinates development and operation of new
  programs and systems
• Supports and maintains Departments
• LAN / WAN for over 300 users

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Support Operations

• Warehouse operations
• Procurement services
• Facilities management Presidents Drive

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Administrative Services
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Human Resources

• Recruitment
• Retention
• Compensation
• Training
• Employee relations

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Safety Administration

• Administers Utilities safety programs and
  initiatives
• Coordinates safety training and emergency
  management efforts
• Performs safety inspections

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Utilities Finances
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Water and Wastewater Finances

• Enterprise Fund
• Self-sufficient from system revenues
• Outstanding Revenue Bonds
• Covenant restrictions

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Utilities Finances

• FY 05 OM Budget (Millions)
• Water Wastewater 89.4
• Solid Waste 20.7
• Mandatory Refuse 25.0
• Recycling 3.4
• Total OM Budget 138.5

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Utilities Finances
Operating Budget by Division
Engineering Construction
Fiscal Admin Support
Solid Waste
Customer Service
Water
Wastewater
FY 04 - 05 Operating Budget 138,518,241
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Utilities Finances

• FY 05 CIP Budget (Millions)
• Water Wastewater 82.1
• Solid Waste 8.0
• Recycling 4.1
• Total CIP Budget 94.2

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Utilities Rates

• Water
• Increasing block rates since 1987
• The more water used, the more the customer pays
• Provides incentive to conserve water
• New 5 block structure in 2005
• Wastewater
• Uniform rate structure with a cap at 14,000
  gallons per month

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Water Rate Structure

• Fixed Monthly Charge 5.47
• Volume Charge
• 0 3,000 gallons 0.89 per 1,000
• 4,000 10,000 gallons 1.19 per 1,000
• 11,000 20,000 Gallons 2.38 per 1,000
• 21,000 30,000 gallons 3.57 per 1,000
• Above 30,000 gallons 5.35 per 1,000
• Average Monthly Water Bill at 10,000 gallons
  remains 16.47

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Wastewater Rates

• Fixed Monthly Charge 13.96
• Uniform Rate Structure
• Volume Charge
• 0 14,000 gallons 3.17 per 1,000
• Volume Charge Cap at 14,000 Gallons
• Average Monthly Wastewater Bill at 10,000 gallons
  - 45.66

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Reclaimed Water Rates

• Fixed Monthly Charge 3.14
• Uniform Rate Structure
• Volume Charge
• Usage over 4,000 gallons 0.84 per
  1,000
• Commercial/Wholesale Rates
• Varies by usage type and meter size

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Utilities Rate History
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Utilities Rate History
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Capital Charges

• Current May 1, 2006
• Water 1522.50 1,950.00
• Wastewater 3077.50 3,668.00

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Territorial Agreements
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Territorial Agreements

• OUC Water Service Territorial Agreement
• May 1994
• 1st Amendment April 2005
• City of Orlando Wastewater Service Territorial
  Agreement
• April 1994
• 1st Amendment - May 2003
• 2nd Amendment - January 2004

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Territorial Agreements

• Clearly defined service areas and customer base
• Eliminate duplication of efforts
• Planning for service areas
• Conflicting and parallel mains
• Treatment facilities near each other
• Eliminate wasteful expenditures

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Territorial Agreements

• Basis for cooperation
• Temporary, permanent and emergency interconnects
• Flexibility to transfer service areas based on
  effectiveness of service

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Consolidation Committee BriefingOrange County
Utilities Department August 23, 2005