Four Stages of Burnout

1
Four Stages of Burnout

• Physical, Mental and Emotional Exhaustion
• Shame and Doubt
• Cynicism and Callousness
• Failure, Helplessness and Crisis
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2
Natural SPEED

• S Sleep
• P Priorities/Passion
• E Empathy
• E Exercise
• D Diet
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3
Six Steps for Saying No Effectively

• Acknowledge Importance of Request
• Track One ABC vs. DEF
• Track Two Urgent vs. Important
• Take Five Minutes to Prioritize
• Repeat Over Rephrase
• Allow for Push Back
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4
Diet Changes to Improve Mood

• Ease Depressed Mood Omega-3 acids increases
  serotonin fatty fish salmon, tuna, sardines
• Extra Energy Protein-Rich Foods beans, lean
  poultry, red meat, cheese
• Mood Elevation Dopamine milk and fiber
  cereal, before bed banana smoothie
• Soothe Anxiety Irritability Selenium
  sunflower seeds, whole grain cereals
• Spice Up Sex Life Folate aids orgasm (OJ) and
  Zinc increases sperm count (oysters)
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5
Six Fs for Managing Loss and Change

• Let Go of Familiar Past
• Confront Unpredictable Future
• Acknowledge Loss of Face
• Get Support for Rebuilding Focus
• Seek Trusted, Objective Feedback
• Have Faith in Higher/Team Power
• Albert Camus Once we have accepted the fact
  of loss we understand that the loved one
  obstructed a whole corner of the possible pure
  now as a sky washed by rain.
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6
Five Cs of Power Struggles

• Control
• Competition
• Change
• Cultural Diversity/Competency
• Communication Skills
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7
Four Key Communication Tips

• Drop the Rope Technique
• Connect to the Four Ps
• Pain Passion, Purpose and Power
• Reduce Status Differential
• Avoid All or None Thinking
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8
Feedback Exercise

• When instructed, using a CRITICAL tone or
  attitude, Person B says to Person A
• Wow, you really fumbled the data. I thought you
  said you prepared!
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9
Disarming A Critical AggressorTechniques and
Strategies

• Distinguish Reaction Response
• Distinguish Evoke Provoke
• Replace Blaming Yous with Affirming Is
• Learn to Metacommunicate
• Does the Critic Have An Agenda?
• Take a Time Out
• Verbal and Nonverbal Mix
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10
Dont and Do PANICEmancipation Procrastination
Tips Techniques

• P Priorities and Selective Perfection
• a) Urgent vs. Important b) Win or Youre a
  Loser
• A Avoidance and Advance
• a) Anxiety Anger b) Beware 11th Hour Rush
• N No and Negotiate (Designated) Nagger
• a) What You Cant and Can Do b) Go Public
• I Initiation and Incubation Vacation
• a) Start Small b) Let Go, Break and Play
• C Compartmentalize and Creative Space
• a) Optimal Multi-Tasking b) T Time Trust,
  Thought Talent
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11
The Four Ps of Passion Power

Motivational Mood
12
Managing Transitional StressTeam Collaboration
Perspective

• Supervisor Wears Two Hats
• Rotate Facilitators
• Wavelength Segment Task Process
• Morning Huddles Informal Lunches
• Cookout at Chiefs House IRAs
• Division Matrix Meetings
• Individual Interviews
• Pilot Projects
• Outside Consultant
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