Title: How Zoho CRM Integration Will help To Increase Your Ecommerce Store Sales?
1Integrate Zoho with Your ECommerce Store to
Increase Sales
-A publication of i-Verve Inc -
2(No Transcript)
3Customer relationship management or client
relationship management (CRM) tools are now
common and popular solution for enterprise to
track massive consumer and transaction data to
meet user expectations. The latest research
says the marginal increase in sales is recorded
as 65 sales reps have adopted m-CRM, whereas
only 22 of sales reps are achieving the same
target being non-mobile CRM sales reps.
Zoho CRM Integration helps in making long-term
sales strategy, empower your business rise, gives
customer best experience, makes a loyal
community. Zoho is a software-as-a-service (SaaS)
featured toolset that empowers CRM functionality
performance. Asking the right question if you
need to re- examine or change your CRM solution
as per your business need can get you back on
track.
4What does the Zoho CRM System include?
With the new update in Zoho, Zoho has brought
Zoho CRM plus that includes advanced features
like sales automation, exclusive email client
for salespeople, visitor tracking, helpdesk,
projects collaboration, marketing automation,
social media, customer survey, activity
management, metrics, and KPI.
5With this advanced feature, you can grow your
business with the rocket speed that helps you
maintain all your basic and potential customers
that ultimately convert into sales. Yes, it is
not sure that all CRM will fit for your business
without reliable customer service. Yet, Zoho has
proved the most reliable CRM solution that solves
almost all problems. Zoho CRM is the most
trusted web-based CRM designed to attract,
retain, and satisfy customers to grow your
business. Zoho is designed considering its
customers need, your goal is what Zoho tries to
solve with its unbeatable service and features.
Lead and contact management is the core of Zoho
functionality that also adds purchase control
and sales pipeline management. Combination of
these functions will not just increase your loyal
customers but make you experience an increase in
revenue with easy to use interface. Dashboard
attracts the user with 10 different components
with the main navigation panel to ease searching
that makes it more business-specific.
6Zoho works for all no matter if you are a small
business owner, entrepreneur, or a large
enterprise, Zoho can easily automate daily
business activities track sales, and engage
customers in different platforms. Zohos mobile
platform supports CRM on location to get a fast
and real-time update. The most favorite feature
of the Zoho for the marketing department is you
can integrate the Zoho with most popular
applications that could be Microsoft Outlook,
MailChimp, QuickBooks, Constant Connect and
google apps to track and manage the contacts and
adding more with clouds based connectors like
OneSaas and CloudWork. CRM empowers a business
to escalate its trust and relationship with
customers, service users, colleagues, partners,
and suppliers. Zoho contains a huge amount of
eCommerce customer and management solution that
makes the Zoho first choice for eCommerce
business owners. Let us see what benefit does
Zoho provide that makes it the first choice or
small, medium and large enterprises along with
eCommerce and other industries.
7Benefits of Zoho CRM?
It is common that any business is done to earn a
profit, but not every business is successful and
not every business follows the same module and
management, right? What we need to understand is
the requirement of our business needs and what
services we should implement integrating CRM to
get a loyal community and constant sales.
8- The benefits of Zoho CRM will make us understand
more easily how any business industry can
benefit their own business by getting the
benefits of Zoho CRM integration. - Zoho provides a wide range of benefits that
includes closing more sales, attracting more
customers, but you should also know how it helps
you improve your relationship with your
customers? - Here is the answer,
- It automates vital sales operations
- gives access to important data in real-time
- makes maximum use of social media
- allows you to go mobile
- it is integrated with google apps and Zoho suite
- Zoho is constantly working on its features and
adding more as feels need with the survey and new
invention of any business industry or
limitations. However, the above benefits are
making customers happy and this is what has made
it the first choice of CRM integration of many
various industries especially for eCommerce.
9Do you know what features have made Zoho
award-winning and most trusted CRM solution
provider? Many of you might know but the reason
behind that is almost unknown. Features of Zoho
has made is award-winning but the reason behind
having problem-solving features in it is customer
interaction, market survey, industries needs,
management, and customers management. Solution
is not a solution till it solves stumbling block
for the client. Overview of Zoho CRM features
will help you know and experience how is creates
is satisfied community and which ultimately
performs the same for the eCommerce
industry. Related Blog Top E-commerce
Challenges and Their Solutions Here are the
features that Zoho is capable of solving most of
the problems of your business which can be more
easily understood getting in touch with any Zoho
CRM Consultants. SalesForce Automation
Lead Generation Qualification Pipeline
Analysis Sales Stage Probability Analysis
Competitive Analysis Real-Time Forecasting Quota
Management
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10Lead Management
- Automate lead management process
- The fast track leads to the deal process Capture
leads from website - Import leads from trade shows, seminars, direct
mail, etc. Match sales-ready leads to the right
salespeople - Convert prospects into opportunities, accounts,
and contacts with a single click - Sales processes as per own best practices (B2B
B2C)
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Account Management
- Single database
- Customer data across products, geographies,
account, and status - Parent-child relationships between customer
accounts and their subsidiaries - Price quotes, sales orders, and invoices
- Purchase history to find cross-sell and up-sell
opportunities Loyalty programs
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11Effective Follow-up
- Log important customer calls
- Save customer meetings and calls in an intuitive
calendar Invite employees, leads and contacts to
meetings and events Manage recurring events by
day, week, month and/or year
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CRM Workflow Management
- Workflow alerts while creating or modifying
records - Associate tasks to the workflow rules with CRM
records - Email notifications with templates and upon
triggering a workflow rule Auto schedule the
workflow actions at a pre-defined interval - Instant notifications to 3rd party applications
via Webhooks Custom Functions - Macros automate tasks
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12Website Integration with Forms
- Create forms with no coding
- Set rules to simplify lead distribution Upload
forms live instantly - Catch leads directly into your CRM
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Sales Tracking
- Sales Opportunity Management
- Monitor sales opportunities across the sales
cycle - Import sales opportunities from third-party
solutions and services - 360-degree view
- Drag-and-drop customization wizard Big deal
alert - Sales pipeline and sales escalation process Free
Edition
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13Pulse
Track records that are critical to your business
based on your criteria Stay on top of sales
updates in real-time Identify cold prospects for
a sales follow-up Sort updates by users and
modules Sort records by record owner and module
Complete visibility based on last activity
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Sales Forecasting
Revenue-based on data within Zoho CRM Create,
assign and revise sales quotas Assess individual
and team performance Forecast accuracy against
commit amounts Fully customizable forecast
reports and dashboards
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14Productivity
Business Card View A glance at important details
of the contact without scrolling or searching
Customize fields
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MailMagnet
Captures collates and distributes customer email
activity within your CRM Get notification and
reply to customer emails within CRM Intuitively
scans your mailbox and displays only relevant
emails Send emails via your favorite mail
client Get a copy of the email linked to the
right lead or contact in CRM Link prospect and
customers emails with your CRM data Share emails
from prospects based on your own rules Create
mail merge templates for different modules Get
updated user info in merged documents Manage
templates in secured folders
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15- Document Library
- Role-based folders, sub-folders
- Share collateral to your salespeople
- Send documents from your CRM
- One document can have multiple versions
- Quick feedback from colleagues to improve
document - Social CRM
- View the social interactions of your brand with
the prospect - Reply to direct messages, likes, and mentions via
your brands social profile - Engage prospects from within the social stream
- Stay tapped on customers interests and updates
- Comment or like them inside CRM
16- Mobile CRM
- Real-time access to customer data
- Receive sales alerts
- Search customers nearby, create tasks
- Capture trade show leads directly into Zoho CRM
- Digitalize and save business cards on your iPhone
- CRM for Google Apps
- Custom Modules, API, Webhooks and Custom
Functions - Create campaigns, email marketing
autoresponders - Enable security controls, organizational
hierarchy territories - Not all CRM solutions have these features and not
only Zoho has it, but the customer service and
trust that Zoho has gained is rarely with any
other CRM solution provider. The above features
and its service to its customers had made it win
2018 award awarded by FINANCES ONLINE FOR EXPERTS
CHOICE AND AWARD FOR GREAT USER EXPERIENCE
AWARDED BY FINANCES ONLINE.
17Moreover, results are obtained only after the
action, implementation, and integration. Many
eCommerce companies have reached to the next
level and Zoho has helped them in becoming a
BRAND where the only name is enough. Why
Companies Integrate Zoho CRM To Grow E-Commerce
Revenue? Zoho CRM has increasingly proven to be
the best technology asset that companies can
invest in. Zoho CRM Development Company can
integrate Zoho CRM with other applications that
businesses generally use. It helps implementers
cover every aspect of their business cycle with
an increase in sales and marketing returns.
18The above image shows the statistics of the
business increased after integrating Zoho CRM.
Stats is of 6 months from August 2016 to Jan
2017 that shows the sales and GP has increased
against the COGS. Integrating Zoho, it automates
all daily activities of salespeople, tracks SALES
and interacts with customers. Adopting Zoho CRM,
it saves your costs and precious time. More
importantly, it helps in retaining potential
clients or customers to not drop through the
sales process. Integrating CRM with eCommerce
business will work beyond site visitor tracking
and improved customer service. It serves the
best to satisfy the customer and helps in growing
the business for the company. Zoho CRM is loaded
with multiple features, functionalities benefits
with proven client satisfaction record make
eCommerce companies integrate Zoho CRM to grow
eCommerce revenue.
19- What do you get from Zoho CRM Consulting Services
and integrating Zoho CRM? - Integrating Zoho CRM,
- you get 300 improvements in leads conversion
rates - 42 revenue increases per salesperson
- 30 improvements in customer retention
- 21 decreased sales cycle
- 19 decreased sales and marketing cost.
- On which platforms we connect Zoho CRM?
20- Zoho CRM is integrated into almost any platform
that supports CRM integration yet the above image
shows a few platforms names that are- - Woocommerce
- Mercado libre
- Shopify
- MailChimp
- Slack
- Facebook ads
- Google suits
- Office 365
- Linkedin sales navigator
21Things You Can Do With Zoho CRM. The above
information has covered almost most of the parts
that Zoho CRM provides yet it is loaded with
rich feature and you can get many more that are
listed below-
Increased automation Lead management
Contact management Deal management
Email management Sales automation
Reporting and analytics Marketing automation
Customization All information in one place
Clear operational strategy Cost- cutting
More time to sell Mobile workforce
Effortless team collaboration Data-driven business culture
SLA compliance end-to-end customer engagement Contextual communication
Uncomplicated sales process
22Improve Data Quality implementing Zoho CRM The
downfall is silent data have a strong effect on
your sales. Data duplication damages your email
marketing campaigns result in higher unsubscribe
rates. Duplicate data leads to an alarming
situation where you might lose both existing and
potential customers. Zoho Creator Developers can
help to identify such mistakes adding more Zoho
CRM unique fields allows you to mark certain
fields such as name, phone, number, etc. any
duplicate record about to be added, you will get
a pop-up message indicating duplicate
created. De-duplication option for existing data
is also solved integrating Zoho CRM solution that
will reduce the number of duplicate records,
check the fields that need correction and merging
of records. Overall you can hire Microsoft
dynamics CRM Development Company to solve all
your customer relationship management issues
along with the surety of duplications that is
built to improve your business efficiency.
23How much does Zoho CRM cost?
24CRM implementation services cost depends on the
type of plan you select for your business with
required features and functions. The more
functions and features you elect accordingly the
price will be decided. The price is on per user
monthly. It has several plans such as STANDARD,
ENTERPRISE, and ULTIMATE. Zoho CRM is just
software as a service SAAS. You will need to get
an expert to integrate this software solution to
ease your business process and increase revenue.
i-Verve the USA based software website and
mobile app development company has an expert team
of CRM integration that has provided service pre
and post-delivery of the service and payment. You
can go with any development company or
integration Experts that you know, but problems
do not come with the notification, i-Verve has
skilled Zoho CRM integration team that helps in
every step of integration and also assist you
after the integration. Getting your business
satisfied is must but getting yourself satisfied
with and after the integration of Zoho CRM is
true.
25Roundup Business is done to earn money, business
is done and earned by the customers, and every
industry has its targeted audience whereas
eCommerce has a very vast range of reach that
covers every 5th person of the world. To manage
that kind of customer relationships and give a
satisfactory experience to your customers, you
should not compromise with cheap or less featured
CRM solution. Happy customer makes wealthy
business. Invest in the software asset that is
100 guaranteed with long-term ROI and loyal
community and buyers. Zoho has made its loyal
buyers and community, it can help you adopting
the same to get loyal and real buyers for your
eCommerce business to adding more with experts
to integrate the same is important too. Select
your experts and CRM solution wisely that gives
you growth and revenue, contact us. If you need
to know more information about Increase Zoho CRM
Implementation with Your eCommerce Website,
Learn here - https//i-verve.com/blog/integrate-z
oho-crm-with-ecommerce- store ? ?