United States CX Analytics Market 2023 | Brochure | TechSci Research

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S. No. Contents Contents Contents Contents
1. Product Overview Product Overview Product Overview Product Overview
2. Research Methodology Research Methodology Research Methodology Research Methodology
3. Analyst View Analyst View Analyst View Analyst View
4. Voice of Customer Voice of Customer Voice of Customer Voice of Customer
4.1. United States CX Analytics, By Verticals United States CX Analytics, By Verticals United States CX Analytics, By Verticals
4.2. United States BFSI CX Analytics, By Touchpoint United States BFSI CX Analytics, By Touchpoint United States BFSI CX Analytics, By Touchpoint
4.3. United States IT Telecom CX Analytics, By Touchpoint United States IT Telecom CX Analytics, By Touchpoint United States IT Telecom CX Analytics, By Touchpoint
4.4. United States Retail CX Analytics, By Touchpoint United States Retail CX Analytics, By Touchpoint United States Retail CX Analytics, By Touchpoint
4.5. United States Healthcare CX Analytics, By Touchpoint United States Healthcare CX Analytics, By Touchpoint United States Healthcare CX Analytics, By Touchpoint
4.6. United States Healthcare CX Analytics, By Touchpoint United States Healthcare CX Analytics, By Touchpoint United States Healthcare CX Analytics, By Touchpoint
4.7. United States CX Analytics, By Department who get to see information gathered from CX Analytics United States CX Analytics, By Department who get to see information gathered from CX Analytics United States CX Analytics, By Department who get to see information gathered from CX Analytics
5. Global CX Analytics Market Overview Global CX Analytics Market Overview Global CX Analytics Market Overview Global CX Analytics Market Overview
6. United States CX Analytics Market Landscape United States CX Analytics Market Landscape United States CX Analytics Market Landscape United States CX Analytics Market Landscape
7. United States CX Analytics Market Outlook United States CX Analytics Market Outlook United States CX Analytics Market Outlook United States CX Analytics Market Outlook
7.1. Market Size Forecast Market Size Forecast Market Size Forecast
7.1.1. 7.1.1. By Value
7.2. Market Share Forecast Market Share Forecast Market Share Forecast
7.2.1. By Touchpoint (Call Center, Branch, Web and Mobile Website, Email and Others) By Touchpoint (Call Center, Branch, Web and Mobile Website, Email and Others)
7.2.2. By Vertical (BFSI, IT Telecom, Retail, Healthcare and Others) By Vertical (BFSI, IT Telecom, Retail, Healthcare and Others)
7.2.3. By Region (West, Northeast, South, Midwest) By Region (West, Northeast, South, Midwest)
7.2.4. By Company By Company

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Table of Contents
S. No. Contents Contents Contents
7.3. Market Attractiveness Index Market Attractiveness Index
7.3.1. By Touchpoint
7.3.2. By Vertical
7.3.3. By Region
8. United States BFSI CX Analytics Market Outlook United States BFSI CX Analytics Market Outlook United States BFSI CX Analytics Market Outlook
8.1. Market Size Forecast Market Size Forecast
8.1.1. By Value
8.2. Market Share Forecast Market Share Forecast
8.2.1. By Touchpoint
9. United States IT Telecom CX Analytics Market Outlook United States IT Telecom CX Analytics Market Outlook United States IT Telecom CX Analytics Market Outlook
9.1. Market Size Forecast Market Size Forecast
9.1.1. By Value
9.2. Market Share Forecast Market Share Forecast
9.2.1. By Touchpoint
10. United States Retail CX Analytics Market Outlook United States Retail CX Analytics Market Outlook United States Retail CX Analytics Market Outlook
10.1. Market Size Forecast Market Size Forecast
10.1.1. By Value
10.2. Market Share Forecast Market Share Forecast
10.2.1. By Touchpoint
11. United States Healthcare CX Analytics Market Outlook United States Healthcare CX Analytics Market Outlook United States Healthcare CX Analytics Market Outlook
11.1. Market Size Forecast Market Size Forecast
11.1.1. By Value
11.2. Market Share Forecast Market Share Forecast
11.2.1. By Touchpoint
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S. No. Contents Contents Contents
12. United States Others CX Analytics Market Outlook United States Others CX Analytics Market Outlook United States Others CX Analytics Market Outlook
12.1. Market Size Forecast Market Size Forecast
12.1.1. By Value
12.2. Market Share Forecast Market Share Forecast
12.2.1. By Touchpoint
13. Market Dynamics Market Dynamics Market Dynamics
13.1. Impact Analysis Impact Analysis
13.2. Drivers Drivers
13.3. Challenges Challenges
14. Market Trends Developments Market Trends Developments Market Trends Developments
15. Policy Regulatory Landscape Policy Regulatory Landscape Policy Regulatory Landscape
16. United States Economic Profile United States Economic Profile United States Economic Profile
17. Competitive Landscape Competitive Landscape Competitive Landscape
17.1. Competition Benchmarking Competition Benchmarking
17.2. Company Profiles Company Profiles
17.2.1. International Business Machines Corporation
17.2.2. Oracle International Corporation
17.2.3. Adobe Inc.
17.2.4. Salesforce.com, Inc.
17.2.5. Avaya Inc.
17.2.6. Tech Mahindra (Americas) Inc.
17.2.7. OpenText Inc.
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S. No. Contents Contents Contents
17.2.8. SAS Institute Inc.
17.2.9. Verint Systems Inc.
17.2.10. SDL Inc.
18. Strategic Recommendations Strategic Recommendations Strategic Recommendations
19. About Us Disclaimer About Us Disclaimer About Us Disclaimer
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Product Overview

• Customer experience (CX) analytics is a tool that
  collects and analyzes customer behavior acquired
  from the interaction of customer and company. The
  customer experience analytics data is gathered
  from various touch point such as company website,
  branch, web, call center, mobile, social media,
  e-mail, etc., that helps business entities to
  understand customer needs and problems. Customer
  experience analytics is gaining traction in
  United States which is critically important for
  business entities to understand customer
  feedback. With the help of customer experience
  analytics, business entities are able to analyze
  the focused group and identify the potential
  customers to become more loyal to their products
  and services. The more the business entities know
  about their customers, the likelier they make
  them happy. Customer experience analytics helps
  business entities to improve customer experience
  and hence the conversion rate.
• Touchpoint Touchpoint, also called point of
  contact, is a point of interaction between a
  customer and business. There are many touchpoints
  via which a customer can interact with a business
  which include company website, branch, web, call
  center, mobile, social media, e-mail, etc.
• Conversion Rate Conversion rate is the
  percentage of the total
• conversions (number of visitors that
  purchases a product or services) to the
• total number of visitors.

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Research Methodology

• Baseline Methodology
• Our dedicated team of industry experts has
  comprehensively monitored and analyzed various
  aspects of United States CX Analytics market. The
  team has analyzed various industry segments and
  speculated a positive future for the industry.
  Taking into consideration the technological
  developments, capital investments, etc., our team
  of analysts has provided a prudent analysis of
  the industrys performance in the future. This
  would enable our clients in planning their
  investment decisions and explore growth
  opportunities in United States CX Analytics
  market.
• For our study, we have gathered information
  through primary research surveys with multiple
  respondents in United States CX Analytics market,
  followed by an exhaustive search of credible paid
  databases. Our team of experts has then prudently
  evaluated all the collected information and
  organized it in chronological order to depict a
  meaningful and clear picture of the market.
• In addition, while compiling the data, we have
  also validated all the collected information from
  multiple sources and data warehouses in order to
  present the most accurate and precise information
  of the concerned industry. We have also
  identified and analyzed all emerging trends,
  including important drivers and challenges that
  the industry is confronting. We have also
  presented industry forecasts based on our
  in-depth analysis of the market dynamics,
  prevalent trends, major developments and growth
  opportunities.

Companies Interviewed International Business Machines Corporation, SAS Institute Inc., Adobe Inc., Oracle International Corporation, OpenText Inc., Tech Mahindra (Americas) Inc., Salesforce.com, Inc., SDL Inc., Avaya Inc., Verint Systems Inc., etc.
Sources Company Website, Annual reports, World
bank website, International Monetary Fund,
Central Intelligence Agency (CIA), Federal Trade
Commission, Justice Information Sharing, Press
Releases, white papers, etc.
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Industry Brief
According to TechSci Research report, United
States CX Analytics Market By Touchpoint, By
Verticals, Competition, Forecast and
Opportunities, 2013 - 2023, United States CX
analytics market is projected to grow at more
than 13 CAGR during 2018 - 2023 on account of
rising concerns among businesses regarding
customer retention, increasing spending on
analytics and growing use of social media
touchpoints. Moreover, growing competition among
end user industries and increasing market
consolidation along with expanding smartphone
user base is further anticipated to propel growth
in United States CX analytics market in the
coming years. Among touchpoints, call centers
dominate the market, however, web mobile
website is expected to grow at the fastest rate
during forecast period as smartphones are very
useful in sending alerts and request to call
back, which helps in collecting customers
feedback. In verticals, Banking, Financial and
Insurance services (BFSI) leads the market and is
expected to maintain its dominance during
forecast period as well as BFSI sector is using
CX analytics to retain customers and to improve
business loyalty. International Business Machines
Corporation, Oracle International Corporation,
Salesforce.com, Inc. and Avaya, Inc. are the
major companies operating in United States CX
analytics market. West region of United States
is the major demand generator for CX analytics
due to presence of large BFSI and IT Telecom
companies in this region. However, in the coming
years, the demand from Midwest region is expected
to grow at the fastest pace. Moreover, rising
adoption of omnichannel strategy coupled with
market consolidation would further steer growth
in United States CX analytics market during the
forecast period. said Mr. Karan Chechi, Research
Director with TechSci Research, a research based
global management consulting firm.
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Sample Data - Snapshots

United States CX Analytics Market Size, By Value
(USD Million), 2013-2023F
United States CX Analytics Market Share, By
Region, By Value, 2017 2023F
United States CX Analytics Market Attractiveness
Index, By Vertical, By Value, 2018E-2023F
Retail
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Report Ordering
Report Name UNITED STATES CX ANALYTICS
MARKETBY TOUCHPOINT, BY VERTICAL, COMPETITION,
FORECAST AND OPPORTUNITIES, 2013 - 2023
License Type Price
Single User License 3450
Multi-User License 4450
Custom Research License 8450
To View Sample OR Purchase Report  
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About Us Disclaimer
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a state-by-state basis to produce a unique
bottom-up model of a country, regional and
global industry prospects. Combined with the
detailed analysis of company activity and
industry trends, the result is a uniquely rich
evaluation of the opportunities available in the
market. Related Reports Partial List of
Clients Disclaimer The contents of this report
are based on information generally available to
the public from sources believed to be reliable.
No representation is made that it is timely,
accurate or complete. TechSci Research has taken
due care and caution in compilation of data as
this has been obtained from various sources
including which it considers reliable and first
hand. However, TechSci Research does not
guarantee the accuracy, adequacy or completeness
of any information and it is not responsible for
any errors or omissions or for the results
obtained from the use of such information and
especially states that it has no financial
liability whatsoever to the subscribers / users
of this report. The information herein, together
with all estimates and forecasts, can change
without notice. All the figures provided in this
document are indicative of relative market size
and are strictly for clients internal
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than internal will require prior approval of
TechSci Research.
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