Title: How to fix Netflix Issues on iPhone, iPad or iPad touch?
1How to fix Netflix Issues iPhone, iPad or iPad
Touch on?
2The Netflix app closes or causes restart during
playback on iPhone, iPad or iPod touch
- If the Netflix app crashes or closes to the Home
screen on your iPhone, iPad or iPod touch, or if
your device restarts unexpectedly while you're
trying to stream, there may be an issue with the
Internet connection on the device, or there could
be an issue within the application itself. To
attempt to resolve this issue, try the
troubleshooting steps below.
3Test the Internet Connection
- Make sure your iPad, iPhone or iPod touch has an
Internet connection by attempting to visit a
website (such as apple.com) in a web browser
(such as Safari). If the page doesn't load, or is
slow to load, try turning your device's WiFi
connection off and then back on. If you're still
not able to connect, you may have Internet
connection issues.
4Force-close the Netflix app
- To force the Netflix app to close
- Double-click the Home button.
- Swipe left or right until you see the Netflix
app. - Swipe upwards on the Netflix app preview to close
it. - In iOS 6, hold your finger on the app until a red
badge with a line through it appears, then tap
the badge to close the app. - Click the Home to return to the Home screen, then
try Netflix again.
5Uninstall/Reinstall the Netflix app
- Make sure the issue isn't being caused by an
outdated version of the Netflix app by removing
it from your iOS device and reinstalling it. - From the main menu, touch and hold the Netflix
app on the Home screen until it shakes. - Tap the X in the top left corner of the Netflix
icon, then tap Delete. (Once deleted, press the
Home button to stop the shaking). - Enter the App Store, search for "Netflix" and
select the free Netflix app from Netflix, Inc. - Tap the cloud icon. You will need to enter your
iTunes password to install the app. - Once installed, tap the Netflix icon.
- Enter the email and password for your Netflix
account and tap Sign In. - After signing back in to Netflix, attempt to
stream your movie or TV show again.
6Reboot your device
- Turn your iPad, iPhone or iPod touch off and wait
for 10 seconds before turning it back on and
trying Netflix again. - If you need directions for rebooting your Apple
device, see the iPhone, iPad, iPod touch Turning
off and on (restarting) and resetting article on
Apple's Support website.
7Reset the network settings on the device
- From the main menu, find and select Settings.
- On the left side, select General.
- At the bottom of the menu, choose Reset.
- From the list that opens, select Reset Network
Settings. - Select Reset.
- After the device restarts, from the main menu,
find and select Settings. - Select Wi-Fi.
- Choose your preferred network and sign in using
the Wi-Fi password. - Try Netflix again.
8Powercycle your home network
- Turn off your device.
- Unplug both your modem and router and wait 30
seconds. - Plug in your modem and wait until no new
indicator lights are blinking on. - Plug in your router and wait until no new
indicator lights are blinking on. - Turn on your device and try Netflix again.
9Call 1-855-293-0942
Visit at www.netflixdownload.com