Dimensions of Service Quality in Hybrid Services: A Consumer Value Chain Framework Shirshendu Gangul - PowerPoint PPT Presentation

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Dimensions of Service Quality in Hybrid Services: A Consumer Value Chain Framework Shirshendu Gangul

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SERVQUAL (reliability, tangibility, responsiveness, assurance and empathy) ... Set of new dimensions (system reliability, security, ease of use, etc. ... – PowerPoint PPT presentation

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Learn more at: http://atc3.bentley.edu
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