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Section 508 Networx Universal, Enterprise Contracts

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Title: Section 508 Networx Universal, Enterprise Contracts


1
Section 508Networx Universal, Enterprise
Contracts Federal Relay
December 03, 2008
2
Background
  • FTS 2001 Contracts Sprint and MCI (1998 and 1999)
  • Traditional Telecom and Data Services
  • Limited access to end user equipment (use
    Schedules and GWACs)
  • Bridge Contracts awarded in 2006 (Sprint and
    Verizon)
  • Crossover Contracts allowed local Metropolitan
    Area Acquisitions (MAA) contracts into the long
    distance and long haul data environment.
  • Local Service Agreements (LSAs) Regional
    Contracts
  • Expiration of FTS2001, MAA and other local
    service contracts drives Networx.

3
Networx Awarded 2007
  • Two Contracts
  • Universal and Enterprise
  • Universal (Qwest, ATT and Verizon)
  • Enterprise (Qwest, ATT, Verizon, Sprint and
    Level 3)
  • Universal offers 37 mandatory services and 12
    optional
  • Enterprise offers 10 mandatory services and 41
    optional
  • To learn more please visit the GSA portal at
    www.gsa.gov/networx

4
Ordering from Networx
  • Agencies have assigned Transition Managers
  • Fair Opportunity process must be followed
  • Orders must be placed by a Designated Agency
    Representative
  • Work with your agency TM and Contracting officer
    when developing your requirements
  • You can not purchase equipment Service Enabling
    Devices (SEDS) without subscribing to services
    through Networx

5
Section 508, 1998 amendment to the Rehabilitation
Act requires agencies to make their information
technology accessible to persons with
disabilities. Specific section 508 requirements
are presented in Section C.6. TheNetworx
contractor shall ensure that services delivered
support Federal Agencies as required to comply
with Section 508, 1998 amendment to the
Rehabilitation Act.
6
Telecommunications Policy Infrastructure
  • Increasingly, telecommunications policy and the
    national
  • telecommunications infrastructure are being
    impacted by the
  • convergence of telecommunications and information
    technology. Thus,
  • policy directives in the areas of Electronic
    Government (E-Gov),
  • Enterprise Architecture development, and
    Information Assurance, for
  • example, may also have implications for
    telecommunications
  • infrastructure. Additional policy requirements
    may be identified to the
  • contractor. If contract modifications are
    required to meet new
  • government-specific requirements, the contractor
    shall submit to the
  • Administrative Contracting Officer (ACO) a
    technical approach and
  • schedule for proposing these modifications within
    30 calendar days
  • after notification of the requirements.

7
Networx Section C 508 Requirements
  • C.6.1 Background
  • Section 508 is the statutory section of the
    Rehabilitation Act of 1973
  • that requires federally procured Electronic
    Information Technology
  • (EIT) to provide disabled federal employees with
    access to and use of
  • information that is comparable to information
    provided to nondisabled
  • federal employees (EIT is defined in FAR 2.101).
    Section 508 also
  • requires federal Agencies to provide disabled
    public citizens with
  • access to and use of information that is
    comparable to information
  • provided to nondisabled public citizens. See
    www.section508.gov for
  • additional information.

8
Networx Section C 508 Requirements
  • C.6.3 Section 508 Applicability to Technical
    Requirements
  • The Technical Requirements section (Section C.2)
    of the Contract
  • identifies the technical provisions for Networx
    services used by an
  • Agency to execute mission operations. Services
    that execute mission
  • operations shall meet the relevant provisions of
    Section 508, Subparts
  • B, C, and D as identified in paragraph C.6.4 or
    shall provide equivalent
  • facilitation.

9
(No Transcript)
10
Networx Services for Subpart B, Technical
Standards, paragraph 1194.21, Software
Applications and Operating Systems
  • Call Center/Customer Contact Center Services
    (CCS)
  • Cellular/PCS (CPCS)
  • Collaboration Support Services (CoSS)
  • Converged IP Services (CIPS)
  • IP Telephony Services (IPTelS)
  • Managed E-Authentication Services (MEAS)
  • Multi-mode Wireless LAN Service (MWLANS)
  • Paging (PagS)
  • TeleWorking Solutions (TWS)
  • Unified Messaging Services (UMS)
  • Web Conferencing Service (WCS)

11
Networx Services for Subpart B, Technical
Standards, paragraph 1194.22, Web based Intranet
and Internet Information and Applications
  • Call Center/Customer Contact Center Services
    (CCS)
  • Cellular/PCS (CPCS)
  • Collaboration Support Services (CoSS)
  • Converged IP Services (CIPS)
  • Incident Response Service (INRS)
  • Internet Facsimile Service (IFS)
  • IP Telephony Service (IPTelS)
  • IP Video Transport Services (IVTS)
  • Managed E-Authentication Services (MEAS)
  • Managed Tiered Security Services (MTSS)
  • Paging Service (PagS)
  • Secure Managed Email Service (SMES)
  • TeleWorking Services (TWS)
  • VOIP Transport Service (VoIPTS)
  • Web Conferencing Service (WCS
  • Unified Messaging Services (UMS)

12
The relevant provisions of Subpart B, Technical
Standards, paragraph 1194.23, telecommunications
Products, shall apply to the following Networx
services
  • Call Center/Customer Contact Center Services
    (CCS)
  • Cellular/PCS (CPCS)
  • Combined Services (CS)
  • Converged IP Services (CIPS)
  • IP Telephony Services (IPTelS)
  • Land Mobile Radio Service (LMRS)
  • Paging Service (PagS)
  • Voice Services (VS)
  • TeleWorking Services (TWS)
  • Toll-Free Service (TFS)
  • Unified Messaging Services (UMS)
  • VOIP Transport Service (VoIPTS)

13
Networx Services for Subpart C, Functional
Performance Criteria, paragraph 1194.31, shall
apply to the services identified in paragraphs
C.6.4 of the Networx Universal Enterprise RFP.
One of the two capabilities below must be
selected
  • 1. Support for assistive technologies used by
    disabled individuals.
  • 2. At least one mode of operation and information
    retrieval that
  • a. For blind users, does not require vision.
  • b. For vision impaired users, does not require
    visual acuity greater than 20/70.
  • c. For deaf users, does not require hearing.
  • d. For hearing impaired users, does not require
    enhanced auditory capability.
  • e. For users with no speech capability or with
    impaired speech, does not require user
  • speech.
  • f. For users without fine motor control or
    simultaneous action capability, does not
  • require fine motor control or simultaneous
    action and is operable without limited
  • reach and strength.

14
Networx Services for Subpart D, Information,
Documentation, and Support, paragraph 1194.41
applies to the services identified in paragraphs
C.6.4.1, of the Networx Universal and Enterprise.
  • Call Center/Customer Contact Center Services
    (CCS), Cellular/PCS (CPCS),
  • Collaboration Support Services (CoSS), Combined
    Services (CS), Converged IP
  • Services (CIPS), Incident Response Services
    (INRS), Internet Facsimile Service (IFS),
  • IP Telephony Services (IPTelS), IP Video
    Transport Services (IVTS), Land Mobile
  • Radio Service (LMRS), Managed E-Authentication
    Services (MEAS), Managed Tiered
  • Security Services (MTSS), Multi-mode Wireless LAN
    Service (MWLANS),
  • Paging (PagS), Secured Managed Email Services
    (SMES), TeleWorking Solutions
  • (TWS), Toll-Free Service (TFS), Unified Messaging
    Services (UMS), Voice Services
  • (VS), VOIP Transport Service (VoIPTS), Web
    Conferencing Service (WCS)

15
Section 508 Provisions Applicable to Reporting
and Training Requirements
  • The Governments information reporting
    requirements are addressed in the
  • Management and Operations section (Sections C.3.2
    through C.3.9) and in the
  • Technical Reporting section (Section C.7) of the
    Contract. Required information shall
  • be reported via the Internet, email, or
    telephone. Services providing the required
  • information shall meet the relevant provisions of
    Section 508, Subparts B, C, and D or
  • shall provide equivalent facilitation. Training
    requirements are outlined in Section
  • C.3.7.2. Training shall be delivered via meeting
    and briefings, classroom, seminars,
  • instructor-led and non-instructor on-line web
    based self study, and manuals or desk top
  • guides. For training delivered via meeting and
    briefings, classroom, and seminars,
  • assistance such as signers and Braille products
    shall be provided to disabled trainees
  • when requested in advance by the Government. For
    training delivered via instructor-led
  • and non-instructor on-line web based, the same
    capabilities provided for Internet
  • reporting shall be provided to disabled trainees.
    For self study and manuals or desk top
  • guides using audio/video tapes, CD ROM, DVD.

16
Process - Ordering Section 508 Services
  • Services are subject to the Fair Opportunity
    process guidelines
  • These are available at www.gsa.gov/networx in
    the Guides, Tools and Resources section

17
Networx Unit Pricer available at
https//releasedprices.networx.gov/
  • Capabilities Include
  • Pricing all Networx CLINs
  • Totaling multiple price queries
  • Viewing and pricing associated CLINs of a
    particular service
  • Choosing varying date ranges
  • Downloading results
  • TEXT ONLY INTERFACE is available for Screen
    Readers and users without JavaScript enabled

18
Networx Universal/Enterprise Section 508
Assistance
  • Networx Support Team (www.networxsupport.gov)
  • Technology Service Manager (TSM)
  • Transition Managers (TM)
  • Designated Agency Representatives (DAR)
  • Administrative Contracting Officers (GSA
    Agencies)
  • Agency Chief Information Officer (CIO)
  • GSA Networx Program Management Office (PMO)
  • Section 508 Stakeholders (Hiring Officials,
    Supervisors, Federal Employees using EIT, etc.)

19
Introduction to Federal Relay
20
Federal Relay
  • What is FedRelay?
  • Overview
  • History
  • Service Offerings
  • Benefits
  • Contract Characteristics
  • Agency Action
  • Presentation
  • GSA Team

21
What is FedRelay?
  • The Federal Relay Service (FedRelay) is a federal
    government service, which enables federal
    employees who are deaf, hard-of-hearing,
    deaf/blind, or have speech disabilities to use
    the federal telecommunication services.

22
Overview
  • FedRelay enables Federal employees to conduct
    official duties and the general public to conduct
    business with the Federal government and its
    agencies.
  • FedRelay was established by Congress under Public
    Law 100-542, the Telecommunications Accessibility
    Act of 1988.
  • FedRelay provides Communication Assistants and
    Video Interpreters who act as transparent
    conduits for the transmittal of information.

23
Federal Relay Timeline
24
Service Offerings
  • Telephonically-Based Services
  • TTY/Voice/ASCII (a.k.a. TRS)
  • Captioned Telephone (CapTel)
  • Speech-to-Speech (STS)
  • Internet-Based Services
  • Video Relay Service (VRS)
  • Internet Protocol (IP) Relay
  • Relay Conference Captioning (RCC)

25
Benefits
  • Performance Based and Operations Support
  • Service flexibility allows customized
    solutions for agencys specific network
    requirements
  • Access to new technologies offered on the
    commercial market
  • Certification and Accreditation (CA) (FISMA)
  • Section 508 Conformance

26
Contract Characteristics
  • Acquisition is a FAR Part 12 (commercial
    offerings)
  • Term of contract will be five (5) years (two year
    base contract period followed by three (3), one
    (1) year option periods)
  • Contract ceiling is 100M
  • Agencies order by using task orders, billed
    directly by Sprint
  • Agencies pay for FedRelay services based on usage

27
Agency Action
  • Work with your DAR or Contracting Officer to get
    a task order issued for services available
    through Federal Relay for your deaf and
    hard-of-hearing employees nationwide.
  • Go to www.federalrelay.us for instructions.
  • To obtain agency POCs, please go to
    www.gsa.gov/tsm
  • Place task order for Federal Relay as soon as
    possible to avoid interruption of service

28
FedRelay Presentation
  • Thursday, December 4, at 2 p.m.
  • Karl Ewan of Sprint will be providing a
    comprehensive briefing on FedRelay.
  • Please attend

29
Federal Relay GSA Team
  • Ed Smith, Program Manager
  • (703) 306-6394 or ed.smith_at_gsa.gov
  • Pat Stevens, COTR
  • (703) 306-6308 or patricia.stevens_at_gsa.gov

30
Websites linked to Section
  • www.gsa.gov/networx
  • www.gsa.gov/networx/Section508
  • https//releasedprices.networx.gov
  • www.federalrelay.us

31
Section 508 Panel
  • Ed J. De Paoli, Director Voice Communications
    Division (IOWD)
  • ed.depaoli_at_gsa.gov
  • Ed Smith, Program Manager Federal Relay Services
    (FedRelay)
  • ed.smith_at_gsa.gov
  • Isabella Redding, Technology Services Manager
    (TSM)
  • isabella.redding_at_gsa.gov

32
  • For additional information concerning the Networx
    Program contact
  • Frank D. Tiller
  • Networx Program Manager
  • Director of Contract Development Division
  • Office of Networx Services Program
  • Federal Acquisitions Service
  • 703-306-6872
  • To obtain copies of this presentation send email
    to
  • lynn.gillette_at_gsa.gov

33
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